My TakeAway plan.

Inclusive roaming in the EU and beyond.

What's included in my TakeAway plan?

Your TakeAway plan lets you roam at no extra cost in 52 destinations around the world. You can also cap your monthly spend to avoid nasty bill shocks.

Inclusive roaming in the EU and beyond

With inclusive roaming, you can roam like at home in 52 destinations around the world. Any minutes, texts or data you use simply come out of your monthly allowance. Just activate roaming on your phone before you go.

How does inclusive roaming work?

1. Check that roaming is enabled on your phone.

You can do this with the iD app or online account.

2. Head off on your travels

Visit any of the 52 destinations listed above.

3. Use your phone like at home.

Minutes, text & data will come out of your allowance*.

* You can use your minutes to call someone in the UK or the same destination you're in. You'll be charged for calls to all other non-UK destinations. (Note: if you're in the USA or Australia you can call other UK numbers, but USA or Australian phone numbers will be charged at international rates).

What does a TakeAway plan include?

A full rundown of exactly what is (and isn’t) included when you're in one of the 52 destinations covered by your plan.

Feature Included Not included
Calling or texting the UK with remaining inclusive minutes and texts.
Calling or texting the same destination you're in (not including USA or Australia) with remaining inclusive minutes or texts.
Calling our customer service number for free, on 7777 from your iD mobile.
Calling or texting other international numbers.
Calling premium numbers (starting with 118, 09, 070).
Using your remaining inclusive data to connect with the internet.
Using add-ons.
Receiving incoming calls and SMS from any country.
Receiving voicemails.
Please note: if you call, text or use data when your monthly allowance has run out, you'll be charged at standard UK out-of-plan rates - unless you're in the USA or Australia, where international roaming rates will apply.

Capping.

You can cap your monthly spend. So even if you go over any of your monthly allowances, you'll never get shocked by the size of your bill.

Find out how capping works

Your questions answered.

What happens if I run out of an allowance when I'm roaming?

If you're in an inclusive EU roaming destination and you run out of an allowance and keep using it (for example, if you run out of texts but keep sending text messages), you'll be charged standard UK out-of-plan rates to text or call the UK or someone else in the country that you’re in. If you call or text someone in a different country, you will be charged the same rate as if you made that call or sent that text from the UK. If you run out of an allowance when you’re in the USA or Australia, international roaming rates will apply.

Note: any roaming data usage will be capped at £41 (even if your cap is more), due to current EU regulations.

Can I buy add-ons for roaming?

Yes, add-ons can be used for roaming. So if you're running low, you can buy what you need using our app or online account. Please note: add-ons get used AFTER your allowance runs out, and not before.

When I'm roaming, what countries can I call with my minutes?

When you're in an inclusive EU roaming destination, you can use your minutes to call the UK, or the same country that you're in. If you call any other non-UK country, you'll be charged.

If you're in the USA or Australia, you can use your minutes to call the UK, or a UK mobile number in the destination you're in. If you want to call a USA (+1) or Australia (+61) phone number, you'll be charged international roaming rates.