Access to Information held about you
You have the right to request
information we hold about you. This is sometimes called a 'Data Subject Access Request'. If we agree that we
are obliged to provide personal information to you (or someone else on your behalf), we'll provide it to you
free of charge. Before providing personal information to you or another person on your behalf, we may ask
for proof of identity and sufficient information about your interactions with us that we can locate your
personal information. Except in rare cases, we'll respond to you within 30 days after we've received this
information or, where no such information is required, after we've received your request.
If any of the personal information we hold about you is inaccurate or out of date, you
may ask us to correct
In certain circumstances you have the right to request a copy of your personal
information from us or to have
that information passed to an organisation of your choice in a format that can be easily re-used.
Right to stop or limit our processing of your data
You have the
right to object to us
processing your personal information if we're not entitled to use it any more, to have your information
deleted if we are keeping it too long or have its processing restricted in certain circumstances.
Where we rely on our legitimate interests, as set out under 'How we use your personal
information', you may
object to us using it for these purposes. If we agree that your objection is justified in accordance with
your rights under data protection laws, we'll permanently stop using your data for those purposes. Otherwise
we'll provide you with our justification as to why we need to continue using your data.
You can ask us to restrict the use of your personal information if:
- It isn't accurate.
- It has been used unlawfully but you don't want us to delete it.
- It's not relevant any more, but you want us to keep it for use in legal claims.
- You've already asked us to stop using your data but you're waiting for us to tell you if we're allowed
to keep on using it.
Please note that we may be required by law to retain certain information. Before we are
able to provide you
with any information or correct any inaccuracies, we may ask you provide other details to help us respond to
If you would like to exercise these rights, please contact us.
Please make sure you provide the following identification documents as part of your
- Please make sure you provide one proof of identity (we suggest either a utility bill in your name or
your driver's licence, but other similar formal documents may be accepted, please note the documents
cannot be older than 6 months) as part of your request.