Say “goodbye” to physical SIMs.

Say “goodbye” to physical SIMs.

What is an eSIM?

An embedded SIM (eSIM) is a digital version of a physical SIM card. Simply activate your eSIM using the QR Code we send you via email, and get connected to iD Mobile hassle-free!

Step by step guide.

1

Get your eSIM email.

You will be sent an email that contains a QR Code to download your eSIM.

2

Turn on your Wi-Fi.

It's essential you connect your phone to Wi-Fi before downloading your new eSIM.

3

Follow the instructions.

Open Settings, go to Mobile Service / Network & Internet / Connections and find eSIM.

4

Scan your QR code.

When asked, scan your QR code to start downloading your eSIM. Easy!

eSIM benefits.

More secure.

There is no physical SIM to remove, so it's safer if your phone is lost or stolen.

Double digits.

You can have two active numbers and seamlessly switch between them.

Less plastic.

Less physical SIMs means less plastic in circulation - a win for the environment.

Is my phone eSIM compatible?

To double-check if your phone is eSIM compatible, simply dial *#06# into your keypad. If you see a pop up which includes an EID number on the screen, then your device is eSIM compatible. Simple!

Enjoy superfast 5G speeds with iD Mobile! ¹

Yellow Racing Car

5G

Whether you have an eSIM or not, you'll get superfast 5G at no extra cost. Powered by Three, the UK's fastest 5G network. ²

Based on analysis by Ookla® of Speedtest Intelligence® data for H1 2021 - H2 2023. Ookla trademarks used under license and reprinted with permission. Visit speedtest to find out more.

FAQs.

Yes. You can use a PAC or STAC as usual if you wish to keep or ditch your existing number when you switch to iD Mobile. If you are currently using an eSIM on your previous network - and transferring your number to iD Mobile - we recommend deleting your old eSIM after you download your eSIM from us. For additional information, please visit our switching page.

Check out our Community Article on how to get a replacement eSIM.

Yes. You can switch from an eSIM back to a physical SIM anytime. Check out our Community Article on how to get a replacement physical SIM.

Deleting your eSIM does not cancel your iD Mobile plan. To continue using the plan, you must get a replacement eSIM. Alternatively, log in to the iD Mobile App to cancel your plan.

Please follow the steps on this Community Article to complete a manual setup of your eSIM.

Yes. You can use your eSIM in the same way you would a physical SIM.

Got a question?

Our Community is here to help.

View our Pay Monthly deals

Pay monthly plans.

See our range of phones from the world's leading manufacturers.

View our SIM only deals

SIM only plans.

See our range of great value 1, 12 or 24 month SIM only plans.

Terms and Conditions.

1 iD mobile 5G is available on selected 5G compatible phones only, as listed here.

2 Based on analysis by Ookla® of Speedtest Intelligence® data for Q1-Q2 2023. Ookla trademarks used under license and reprinted with permission. Visit speedtest.net/awards/fastest-5g to find out more.