Text relay services.
If you can't speak or hear on the phone, or you prefer not to, Next Generation Text Services(NGTS) lets you have conversations with the help of relay assistants who type out what's being spoken for you.
To use this service, you need to dial these numbers (known as direct access prefixes) on your phone before the number of the person you're calling:
When contacting the emergency services, dial 18000 on your phone, and then dial their number.
Your Next Generation Text Services options are:
- Type and Read (if you can't hear and don't use your voice).
- Speak and Read (if you can't hear but can use your voice).
- Type and Hear (if you can hear but don't use their voice).
- Speak and Hear (If you have some hearing and use your voice).
There are lots of different ways of using Next Generation Text Services. You can use your mobile phone, textphone or landline for the voice part of your conversation, and another device like a PC, laptop or tablet to view the text. Or you can do it all on your smartphone - just as long as it lets you use the internet and make phone calls at the same time. There's also an NGT Lite app that you can download onto your smartphone or tablet, and use on the go.
You can also make calls to international numbers from the UK. To do this, just dial 18000 followed by the full international number starting with 00. But please remember - relay assistants only speak English, so they won't be able to translate anything for you.
Standard UK calls made through NGTS are free, and non-standard UK calls will be charged as per our standard rates.
For more details, visit www.ngts.org.uk