Text relay services
If you have hard of hearing, have a speech-impairment or deaf you can use Relay UK(*) services to connect by using the Relay UK app or a text phone.
To use this service, Download the Relay UK app for free from the Relay UK website.
Your Relay UK service options are;
- Type and Read; if you can't hear and don't use your voice.
- Speak and Read; if you can't hear but can use your voice.
- Type and Hear; if you can hear but don't use their voice.
- Speak and Hear; if you have some hearing and use your voice.
There are lots of different ways of using relay UK Services. You can use your mobile phone, textphone or
landline for the voice part of your conversation, and another device like a PC, laptop or tablet to view the text.
Or you can do it all on your smartphone just as long as it lets you use the internet and make phone calls at the same time.
For more information about how to use the services and to download Relay UK App please visit the Relay UK website.
To make a call, enter 18001(**) - followed by the full phone number including dialling code.
Relay Assistant will then assist you by converting your conversation to your required service option.
Emergency Calls and SMS by using Relay services
When contacting the emergency services, dial 18000 instead of the normal 18001 through the app or from a textphone. You will connect to 999 and a relay assistant. Tell them which emergency service you need, and operator will then connect you to the right emergency service.
You can also send SMS text message to the UK 999 emergency service.
However, to use this service you must register your phone. To see details for how to set up
emergency SMS please visit https://www.relayuk.bt.com/how-to-use-relay-uk/contact-999-using-relay-uk.html.
You can also make calls to international numbers from the UK. To do this, just dial 18000 followed by the full international number starting with 00. But please remember - relay assistants only speak English, so they won't be able to translate anything for you.
Standard UK calls made through Relay UK are free, and non-standard UK calls will be charged as per our standard rates.
(*) Formally known as Next Generation Text Services.
(**) If you’re using a smartphone with the Relay UK app, 18001 is automatically included before the number you want to dial.