Switch to iD Mobile
Switching is as easy as 1–2–3!
Let’s get started.
When you switch to iD Mobile, you can choose to keep your current number or get a new one. We’ll also notify your previous network to close your account, so you won’t be charged for two plans.
Switching is as easy as 1-2-3.
Request a PAC.
Using your SIM from your previous network, text PAC to 65075. This PAC will be valid for 30 days.
Give us your PAC.
Select ‘Switch now’ to begin. You'll also need your Transaction Number from your ‘Welcome to iD’ email.
Tip: Your Transaction Number starts with a 4!We'll sort the rest.
Sit tight – we'll switch your number to your iD Mobile plan on your chosen date.
When will my switch happen?
When you give us your PAC, we can switch your number to iD Mobile by 10pm on the next working day.
| Give us your PAC by. | Switching date. |
|---|---|
| Monday before 5:30pm | Tuesday |
| Monday after 5:30pm to Tuesday before 5:30pm | Wednesday |
| Tuesday after 5:30pm to Wednesday before 5:30pm | Thursday |
| Wednesday after 5:30pm to Thursday before 5:30pm | Friday |
| Thursday after 5:30pm to Friday before 5:30pm | Monday |
| Friday after 5:30pm to Monday 5:30pm | Tuesday |
During Bank Holidays, it can take a few extra days to switch your number to your iD Mobile plan. The table above will be updated to reflect the switching dates during that period.
Switching is as easy as 1-2-3.
Request a STAC.
Using your SIM from your previous network, text STAC to 75075. This STAC will be valid for 30 days.
Give us your STAC.
Select ‘Switch now’ to begin. You'll also need your Transaction Number from your ‘Welcome to iD’ email.
Tip: Your Transaction Number starts with a 4!We'll sort the rest.
Sit tight – we'll cancel your old number and account with your previous network on your chosen date.
When will my switch happen?
When you give us your STAC, we can switch your number to iD Mobile by 10pm on the next working day.
| Give us your STAC by. | Switching date. |
|---|---|
| Monday before 5:30pm | Tuesday |
| Monday after 5:30pm to Tuesday before 5:30pm | Wednesday |
| Tuesday after 5:30pm to Wednesday before 5:30pm | Thursday |
| Wednesday after 5:30pm to Thursday before 5:30pm | Friday |
| Thursday after 5:30pm to Friday before 5:30pm | Monday |
| Friday after 5:30pm to Monday 5:30pm | Tuesday |
During Bank Holidays, it can take a few extra days to switch your number to your iD Mobile plan. The table above will be updated to reflect the switching dates during that period.
Already submitted your PAC or STAC?
Looking to leave iD Mobile?
