It's easy to keep your old number. We'll give you more details when you
Why do I need to give my details for a credit check?
We have to carry out a credit check every time one of our customers signs up
to a pay monthly mobile phone contract or credit agreement. This helps
protect you from identity fraud and stops you from running up bills you
What happens when you credit check me?
We use a Credit Reference Agency to obtain information relating to your
address, identity and personal credit history. They then assess this
information against their own set criteria, and the order is accepted
provided they are satisfied it meets their minimum threshold.
To decide whether we can let you sign up to one of our deals, they look at
The electoral roll.
Court records such as CCJs (county court judgements) and bankruptcies
but not criminal convictions.
Your financial history - all your dealings with banks, building
societies and other lenders.
If I pass the credit check, what will then happen to my order? How do I know that
I've passed the check?
If you pass the credit check, your order will be processed automatically.
You'll receive a confirmation email with details of your order despatch, or
What would happen if I fail the credit check? Can I buy something else?
For online orders, we'll send you an email if your application has been
If you have an order turned down due to a credit check, we advise you not to
try to place another order, as putting through more than one check in a
short space of time can harm your credit rating.
Do you take any money from me whilst you're doing the credit check?
No, we'll only take a payment after you've passed the credit check.
Can I have my order delivered to my work or any address other than my home address?
No, sorry. We need to deliver your order to your billing address. This is for
security purposes, and so that we can be sure you are who you say you are.
Is delivery free?
Yes, delivery is free for all SIM Only, Data SIM, phones and tablets.
Keep a lid on spending with a Bill Cap.
Calls, texts, or data you use once your allowances are used up will be charged using 'out-of-plan' rates. These rates are also applied to things like premium rate numbers.
Your Bill Cap limits out-of-plan charges, so you never spend more than you want to.