Switched at checkout?
Your switching date can be found in your Order Complete email or Contract Summary.
When will my switch happen?
This depends on how you purchased your iD Mobile plan, and when you submitted your PAC or STAC.
Switched after purchase?
Check the SMS we sent to your iD Mobile SIM – it has all the info you need!
Purchased elsewhere?
If you purchased your iD Mobile plan from another website or in a Currys store, your switch will happen on the date you chose at checkout.
Haven't switched yet?
My switch is late. What should I do?
Don’t worry – there’s no need to contact us! Our systems will spot the delay and while we’re fixing the issue, we’ll automatically compensate you for the inconvenience.
Just switched and can’t activate iMessage & FaceTime?
Check out our helpful article for more information.
Find out more
