Our Chat Bot is available 24/7 and can be used to resolve any question you may have about your account. The iD Mobile Chat Bot can help with all sorts of things, providing step by step guidance on upgrades, checking allowances, paying bills and much more.

Hint! Try keeping to short sentences like: ‘how do I change my plan?' and avoid words like: ‘plan change’.

Our Live Chat team are available 9am - 8pm Monday to Friday, and 9am - 6pm Saturday, Sunday and bank holidays.

Please note that you will need your iD Mobile customer service pin to chat with us. This is a 4-digit number that can be found in your account or app under the my account section. Alternatively, this will have been sent to you by email when you joined iD Mobile.

 If Live Chat doesn’t launch, find out more here.

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Help & Support