Our Chat Bot is available 24/7 and can be used to resolve any question you may have about your account. The iD Mobile Chat Bot can help with all sorts of things, providing step by step guidance on upgrades, checking allowances, paying bills and much more.

Hint! Try keeping to key words or short sentences like: ‘bill’ ‘data allowance’ ‘how do I change my plan?

Our Live Chat team are available 9am - 8pm Monday to Friday, and 9am - 6pm Saturday, Sunday and bank holidays.

 If Live Chat doesn’t launch, find out more here.

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Visit our Help & Support page to browse our help content or find alternative ways to contact us.

Help & Support