COVID-19 update: find out here what we're doing to support our customers and staff.

iD Mobile Live Chat

If you're unable to find what you need on the iD Community and need help with your iD account or further assistance, our Virtual Assistant and Live Chat team are here to help.

Our Virtual Assistant is available 24/7 and Live Chat is open between 9 am - 8 pm Monday to Friday, and 9 am - 6 pm Saturday, Sunday and bank holidays.