COVID-19 update (27th April 2020, 9:00): find out here what we're doing to support our customers and staff.
Welcome to iD Mobile.
Let’s get you started with your new iD Mobile plan.
Download the iD Mobile app.
Transfer your number, monitor allowances, control your network features or manage your bills. It’s all done on the app.
Switching to iD Mobile
Switching to iD Mobile is now as simple as sending a text. If you have a PAC or STAC number, switch to iD Mobile now. Not sure what a PAC or STAC is? Find out more, and switch to iD Mobile today.
Switch now
New SIM, existing phone?
Putting a new SIM in an old phone? You may need to update settings.
Get my settings
Understand your bill.
You get your first bill the day after you join. We’ve broken it down in this handy guide.
View bill guide
Our features and services.
Data Rollover, international calls, roaming, content controls and more.
Find out moreWe want you to be happy.
30-day returns.
If you’re not happy with our network, you can return up to 30 days post-purchase (14 days if you bought in-store).
View returns info
Join the iD Community.
Ask questions, help others, read helpful articles and enter competitions.
Visit the iD Community