These terms apply to the use of www.idmobile.co.uk. By using the website you accept the following terms.
If you wish to purchase an item on the website, please read our Buying Online Terms.
The website is available for use by UK residents only and must be not be used in a manner that is:
We may terminate your access to and use of any part of the site if we believe you are in breach of these terms.
If you wish to notify us of any activity on the site that you believe is in breach of these terms then you can do so by contacting us.
We may modify or remove content from the website including these terms, without notice or liability, from time to time. The website is provided on an 'as is' basis so you should check the website and these terms regularly to ensure that you are aware of any changes.
We will monitor any activity and content associated with the website. If we receive a complaint by another user about your use of the website or if the website is being used in an inappropriate manner we may take action. Such action may include issuing warnings, suspending or terminating service, denying access or removing any content. We may also refuse to process a transaction, without liability to you, if we think it appropriate.
We are unable to guarantee error-free use of the website. We try to run the website efficiently however the service may be adversely affected by events outside our control. If you are dissatisfied with the website, your sole remedy will be to discontinue use.
We own or we have a licence to use all intellectual property rights (such as copyright, image rights, trade marks and the like) in all content supplied as part of the website. You must not misuse any of the content and you must only use it for the purposes we have expressly allowed. If you wish to do anything else with any of the content, you must first obtain the written permission of the owner of the rights in that content.
You may only view and use the website, content and services for personal, non-commercial purposes and subject to your compliance with these terms.
You must not pass any content on to third parties, or allow third parties to access it, unless we have told you otherwise. You must not change, edit, modify, reformat or adapt the website, content or services in any other way. You are responsible for any misuse of the website even if it is by another person using your access to the website.
You agree to comply with all applicable laws and regulations regarding the website and any transactions conducted on or through the website.
We may display links to other websites or resources on the website to enhance the service. We are not responsible for the availability, privacy practice or content of such external websites or resources, and do not endorse the content of such websites. We will not be liable for any damage, loss or offence caused by the use of such external websites or resources.
To use certain features of the website, such as the checkout facility, you will need to register by providing us with some personal information. The information you provide must be true and complete. If you create a username for any part of the website, it must be appropriate. If you create a password for any service, you are responsible for ensuring that no unauthorised access to the website is obtained using your password. If any of the information you have provided changes, you must inform us. You can do this by contacting us using our Contact Form, or by calling us on 0333 003 7777*.
* Calls to this number can be made using your iD inclusive minutes (calls from landlines or other mobile networks may vary). Calls may be recorded and/or monitored for quality and training purposes.
We respect your personal information and we undertake to comply with applicable Data Protection legislation.
We may hold information about you. This information may include your name, address, date of birth, gender, telephone numbers, email address, bank and credit/debit card information, occupation data, lifestyle information and details of how you use our products and services. We may share your information with companies within the Currys Group. In the event that we undergo re-organisation or are sold to a third party, you agree that your personal information may be transferred to that third party.
Your personal information may also be held by and used by us for a number of purposes, for which we may use third party support. How we hold and use information about you is explained in our Privacy Policy.
The website, content and services are supplied to you on an 'as is' basis. We try to ensure the accuracy of information we place on the website but we make no warranties in relation to the accuracy of the website or any transaction that may be conducted on it. You should not rely on the information (whether provided by us or third parties), or assume that the goods and services that we provide are suitable for you. It's your responsibility to check this out.
We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website. We will not be liable for any loss, of any kind and in any case, connected with use of the website or compliance with these terms. Nothing in these terms is intended to exclude any liability which we may not exclude by law. These terms shall also not limit your rights as a consumer.
If any part of these terms shall be deemed unenforceable, that term shall be deemed as severable from these terms and not affect the validity and enforceability of any of the remaining terms.
The terms will be governed by and interpreted in accrdance with English law and you consent to the non-exclusive jurisdiction of the English courts.
The chatbot is a service provided by iD Mobile, a trading name of Currys Group Limited ("iD Mobile", "we", "us", "our"). By using the chatbot, you agree to comply with and be bound by the following terms and conditions ("Terms"). Please read these Terms carefully before using the chatbot.
The chatbot is an AI-powered conversational agent. Its intended use is to respond to common queries that you may have regarding your iD Mobile purchase or account. We provide the chatbot free of charge and it is for information purposes only.
You may use the chatbot for your personal and domestic (i.e. non-commercial) use only. The chatbot is intended for use within the UK or abroad whilst using your iD Mobile plan in that country only. We hope you find the chatbot easy to use, but if you have difficulties using it, you can find alternative ways to contact us using the details on our Help & Support page.
You agree to use the chatbot in a way that complies with all applicable laws and regulations.
You must not misuse the chatbot, for example by attempting to:
We reserve the right to suspend or remove your access to the chatbot at any time at our sole discretion. We do not guarantee that the chatbot will be available at all times or that your use of the chatbot will be uninterrupted.
The chatbot is powered by generative AI technology provided by a third party (Microsoft Azure). Although we try to make sure that responses are relevant, accurate and unbiased, we cannot guarantee this will always be the case because of the way generative AI works.
By using the chatbot, you do so at your own risk and acknowledge and understand that responses may not always be accurate or complete.
If you believe that any responses from the chatbot contain content which is offensive, inappropriate, defamatory or infringes on the intellectual property rights of others, please let us know straight away by using the contact details on our Help & Support page.
We are committed to protecting your privacy. To access the chatbot you will be asked to provide your name and iD telephone number. Once in the chat, if we need to verify whether you are a known customer, the chatbot will ask you for basic information only via a secure form (for example, customer service pin, address, postcode, last bill amount). You will not be asked to provide personal data outside of a secure form and please do not share personal data outside of these forms. You will not be asked to provide any sensitive data, such as passwords or bank / credit card details and you should not enter any sensitive data into the chat.
Our use of your personal data is governed by iD Mobile's Privacy Policy.
We (and where applicable, our licensors) own all of the intellectual property rights in all of the information or materials submitted to, accessible from, generated by or comprised in the chatbot and the systems servicing it. This includes, but is not limited to, all copyright, trademarks, domain names, design rights, database rights, patents and all other intellectual property rights of any kind, whether registered or unregistered anywhere in the world.
Other than your personal data (our use of which is governed by our Privacy Policy and applicable laws), we may use the chatbot content (including all inputs and outputs) on an unrestricted and free-of-charge basis as we reasonably see fit.
We grant you a non-exclusive and non-transferable right to use the chatbot for personal, non-commercial purposes, provided you comply with these Terms. Our trademark, or the trademarks of others may appear during the use of the chatbot, and you are not permitted to use this content unless you have our prior written permission.
The chatbot is a free service and used at your own risk. To the fullest extent permitted by law, we are not liable for any indirect, incidental, or consequential damages arising out of your use of the chatbot, and any liability we do have is limited to £500. Nothing in these Terms exclude liability that the law does not allow us to exclude or limit.
These Terms shall be governed by English law and we both agree that the courts of England and Wales will have exclusive jurisdiction, except that if you are a resident of Northern Ireland, you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland. No one other than you or us has any right to enforce these Terms.
We may vary or update these Terms from time to time and your continued use of the chatbot after any changes signifies your acceptance of the revised terms. You should check these Terms from time to time in case there have been changes to them.
If you have any questions about these Terms, please contact us using the contact details on our Help & Support page.
iD Mobile Limited, 1 Portal Way, London, W3 6RS Registered company number 09304672