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Find us

iD Mobile Limited
Registered address: 1 Portal Way, London, W3 6RS
Registered company number: 09304672
Vat number: GB203216465

By using this site, you agree we can set and use cookies. For more details of these cookies and how to disable them, see our cookie policy.
Copyright © 2019 iD Mobile Limited.

Where can I find this information?

Your standard monthly plan cost can be found by logging in to the iD Mobile app or My Account online, and going to the 'My Dashboard' section.

Band 1
Band 2

A
Austria Azores
B
Belgium Bulgaria
C
Canary Islands Croatia Cyprus Czech Republic
D
Denmark
E
Estonia
F
Finland France French Guiana
G
Germany Gibraltar Greece Guadeloupe Guernsey
H
Hungary
I
Iceland Ireland Isle of Man Italy
J
Jersey
K
-
L
Latvia Liechtenstein Lithuania Luxembourg

M
Madeira Malta Martinique Monaco
N
Netherlands Norway
O
-
P
Poland Portugal
Q
-
R
Romania Réunion
S
Saint Barthélemy Saint-Martin San Marino Slovakia Slovenia Spain Sweden
T
-
U
-
V
Vatican City
W
-
X
-
Y
-

A
Azerbaijan
B
Belarus
K
Kazakhstan
M
Macedonia

How can I pay my bill?

Direct Debit:

The best way to pay your bill is via Direct Debit - it's our preferred payment method. Paying by Direct Debit means you don't have to remember to make a payment every month and so avoid any issues with late payments. You can set up or amend your Direct Debit details using the iD Mobile App or by logging in to My Account.

Manual Payment:

We also accept one-off card payments in emergencies. You can make an emergency card payment using one of the following methods:

Pay with the iD app. Navigate to My Billing and click on 'Make a payment'. Download it for free if you haven't already done so.
Pay online with My Account. Navigate to My Billing and click on 'Make a payment'. To do this, register at my.idmobile.co.uk if you haven't already done so.
Pay by phone. Call our dedicated payment line on 0333 003 0001.

Data rollover

Data Rollover is a free feature on all iD plans. It automatically rolls over your unused data allowance to the next month, giving you a second chance to use it.
Cap your bill

Capping is a free feature on all iD Mobile plans. It puts a cap (limit) on your monthly spend. So even if you use up an allowance and get charged at our out-of-plan rates, you won't pay more than you can afford.
EU roaming

All iD Mobile plans come with inclusive EU roaming. This feature lets you use your monthly allowance of minutes, texts and data when you're in 50 destination.

Find out more.

Pay as you go.

Our great value Pay-as-you-go plans give you flexibility and control over your mobile spending.

There are no contracts to sign, and no credit checks to go through. Anybody can get one.

How does Pay-as-you-go work?

Simply buy a Pay-as-you-go SIM card online, then make it ready to use by adding credit or a bundle of minutes, texts and data.

New customers can also buy value bundles. These contain minutes, texts and data.

More ways to stay in control with Pay-as-you-go

You have the flexibility to manage your plan in different ways:

Buy a new bundle when your old one expires (you can have one at a time). Your first bundle lasts 35 days, all other bundles last a calendar month.
Set up a recurring bundle that automatically refreshes every month.
Top-up your credit whenever you want.

The best way of controlling your Pay-as-you-go plan is with the iD Mobile App. You can use it to view your allowances, monitor your spend, buy bundles, top up your credit, and much more.

Great value, great low rates

You get more for your money with iD Pay-as-you-go. Our generous bundles are packed with allowances, and the rates we charge when you use your credit are amongst the lowest in the UK.

For more information, visit our Pay-as-you-go page.

Payment Services Regulation 2017

For non-geographic numbers (numbers starting with 087, 084, 09, and 118), we won't charge you more than £40 for any single call, and we'll never charge you more than £240 a month.

If you hit your single call limit of £40, the call will automatically disconnect. If you reach the monthly limit of £240, you won't be able to call a non-geographic number until the following billing month.

Why we've put a limit on non-geographic call charges

On 13 January 2017, an updated piece of banking legislation came in to force called the Payment Services Regulation 2017 (PSR17). Although the legislation is focused on banking payment services, telecom companies that charge third-party services to their customers' bills are also covered by it - and it states that these payment services must be limited to £240 a month and £40 for any single call.

Get a 50GB Data Boost!

Data Boost is extra data to help you out when you're in a fix. If you ever run out of your monthly data allowance, it'll kick in automatically.

Terms & Conditions:

Data Boost is a 50GB data Additional Service, valid for 3 years from date of purchase. You can use all or part of the Data Boost in any month but only when your monthly Data allowance (inclusive bundle data and other data Additional Service) has been used. The Data Boost is added only once and will be reflected in your total data allowance within “Remaining Allowances” in the iD mobile App and My Account online. Please note this may take up to 72 hours from purchase. Any Data Boost allowances will not be carried forward when you upgrade or renew your existing contract. If you wish to return your iD connection within the 30 day cooling off period, you may be charged at the standard price for any data used from this allowance.

Get a 50GB Data Boost!

A Data Boost is extra data to help you out when you're in a fix. If you ever run out of monthly data allowance, your Data Boost will kick in automatically.

Terms & Conditions:

Data Boost is up to 50GB data Additional Service, valid for 3 years from date of purchase. When you buy a 24-month plan tagged with a ‘Data Boost’ in the plan details, you’ll get a Data Boost with the displayed amount included. You can use all or part of the Data Boost in any month but only when your monthly Data allowance (inclusive bundle data and other data Additional Service) has been used. The Data Boost is added only once and will be reflected in your total data allowance within “Remaining Allowances” in the iD mobile App and My Account online. Please note this may take up to 72 hours from purchase. Any Data Boost allowances will not be carried forward when you upgrade, change plan or renew your existing contract. If you wish to return your iD connection within the 30 day cooling off period, you may be charged at the standard price for any data used from this allowance.

Get a 10GB Data Boost!

A Data Boost is extra data to help you out when you're in a fix. If you ever run out of monthly data allowance, your Data Boost will kick in automatically.

Terms & Conditions:

Data Boost is up to 50GB data Additional Service, valid for 3 years from date of purchase. When you buy a 24-month plan tagged with a ‘Data Boost’ in the plan details, you’ll get a Data Boost with the displayed amount included. You can use all or part of the Data Boost in any month but only when your monthly Data allowance (inclusive bundle data and other data Additional Service) has been used. The Data Boost is added only once and will be reflected in your total data allowance within “Remaining Allowances” in the iD mobile App and My Account online. Please note this may take up to 72 hours from purchase. Any Data Boost allowances will not be carried forward when you upgrade, change plan or renew your existing contract. If you wish to return your iD connection within the 30 day cooling off period, you may be charged at the standard price for any data used from this allowance.

Wireless Galaxy Buds*

Claim a set of white wireless Galaxy Buds worth £139 when you order a 512GB S10 or S10+ by 31/05/19.

Terms & Conditions

Purchase between 01.04.19 – 31.05.19 from a participating retailer. Claim on Samsung Members app between 01.04.19 – 30.06.19. UK/ROI. 18+ only. For full T+C’s see www.samsung.com/uk/galaxy-s10-offer

Get a 20GB Data Boost!

A Data Boost is extra data to help you out when you're in a fix. If you ever run out of monthly data allowance, your Data Boost will kick in automatically.

Terms & Conditions:

Data Boost is up to 50GB data Additional Service, valid for 3 years from date of purchase. When you buy a 24-month plan tagged with a ‘Data Boost’ in the plan details, you’ll get a Data Boost with the displayed amount included. You can use all or part of the Data Boost in any month but only when your monthly Data allowance (inclusive bundle data and other data Additional Service) has been used. The Data Boost is added only once and will be reflected in your total data allowance within “Remaining Allowances” in the iD mobile App and My Account online. Please note this may take up to 72 hours from purchase. Any Data Boost allowances will not be carried forward when you upgrade or renew your existing contract. If you wish to return your iD connection within the 30 day cooling off period, you may be charged at the standard price for any data used from this allowance.

Get a 50GB Data Boost!

A Data Boost is extra data to help you out when you're in a fix. If you ever run out of monthly data allowance, your Data Boost will kick in automatically.

Terms & Conditions:

Data Boost is up to 50GB data Additional Service, valid for 3 years from date of purchase. When you buy a 24-month plan tagged with a ‘Data Boost’ in the plan details, you’ll get a Data Boost with the displayed amount included. You can use all or part of the Data Boost in any month but only when your monthly Data allowance (inclusive bundle data and other data Additional Service) has been used. The Data Boost is added only once and will be reflected in your total data allowance within “Remaining Allowances” in the iD mobile App and My Account online. Please note this may take up to 72 hours from purchase. Any Data Boost allowances will not be carried forward when you upgrade or renew your existing contract. If you wish to return your iD connection within the 30 day cooling off period, you may be charged at the standard price for any data used from this allowance.

Get a 100GB Data Boost!

A Data Boost is extra data to help you out when you're in a fix. If you ever run out of monthly data allowance, your Data Boost will kick in automatically.

Terms & Conditions:

Data Boost is up to 100GB data Additional Service, valid for 3 years from date of purchase. When you buy a 24-month plan tagged with a ‘Data Boost’ in the plan details, you’ll get a Data Boost with the displayed amount included. You can use all or part of the Data Boost in any month but only when your monthly Data allowance (inclusive bundle data and other data Additional Service) has been used. The Data Boost is added only once and will be reflected in your total data allowance within “Remaining Allowances” in the iD mobile App and My Account online. Please note this may take up to 72 hours from purchase. Any Data Boost allowances will not be carried forward when you upgrade or renew your existing contract. If you wish to return your iD connection within the 30 day cooling off period, you may be charged at the standard price for any data used from this allowance.