Save some serious cash with refurbished phones.
Pocket the difference with a refurbished deal.
We all know the main benefit of choosing a refurbished smartphone is to save some cash. You can expect cheaper monthly line rental, or less to pay up front, and get the latest tech in your pocket without the usual price-tag.
You might be wary of ordering a refurbished phone, but there's no need to worry. Our stock is provided directly from mobile manufacturers, who have expertly inspected the goods to ensure they're in top working order. This gives you peace of mind, as well as great savings.
As well as being kind on your wallet, ordering a refurbished phone is also great news for the environment. With components being re-used, this means less of an environmental footprint than a newly-manufactured phone.
Does refurbished mean these phones were faulty?
Most refurbished stock is due to change-of-mind returns, where a customer has sent the phone back during their cooling off period. Returned items cannot be sold as new, so we offer these as refurbs. Occasionally of course, handsets may be returned to us due to a slight manufacturer's fault. In these cases the phones will be repaired in-house by our approved technicians, then inspected by fully qualified engineers who carry out extensive checks and tests until all faults are fixed.
If a handset is returned due to a fault, it will only be sold as a refurbished once the engineers are satisfied that any issues have been fully repaired. We have the highest grading process on the market, as we ensure that all refurbished stock is Grade-A rated. This means that the item is "good as new", and we don't offer handsets for sale that are rated any lower. This gives you peace of mind that your refurbished smartphone will reach you in immaculate working condition.
Are refurbished phones still covered by warranty?
Yes, they're subject to the same warranty as brand new handsets. As with our new handsets, all refurbished phones are covered by a 12 month warranty. In fact, if your phone should develop a manufacturer's fault within the first month of ownership, we'll send a courier to your home to pick up the phone, and get this exchanged in our warehouse right away, so you don't have to wait ages without a working phone.
Outside of the first month, you're covered by free repairs at your local Carphone Warehouse store, should the phone develop a fault during the first year. As well as the one-year retailer's warranty provided by us, most handsets are also covered by a manufacturer's warranty too. This differs depending on the manufacturer, so you may wish to check this at the point of sale. The warranty offered by us doesn't affect the manufacturer's, with most mobile brands offering 12 or 24 months alongside our own. So even if your refurbished phone develops a fault somewhere down the line, you get the same level of cover as you do with a brand new device.
Do I still get everything that comes in the box?
Due to the nature of refurbished mobile phones, the original accessories can't be guaranteed. As the item may have been handled already, we don't include accessories such as earphones for hygiene reasons. However, it's worth remembering that the amount of cash you're saving on a refurbished phone is a lot more than the value of a pair of headphones, so even if you pick up an accessory or two separately, you'll still be in pocket in the long run.
The handset may also come in plain white packaging (although sometimes it'll be delivered in the original box, depending on its condition). In all cases, you can be guaranteed to receive a charger, so you won't lose any time in getting your handset juiced up and ready to go.
Do you offer refurbished iPhones?
Yes we do. Ordering a refurbished iPhone is a great way to grab yourself the latest iPhone tech on a budget. Just be aware that refurbished iPhones tend to be locked to the network you've ordered, so you wouldn't be able to use it with a different SIM if that was your plan. Other than that, you get the same great phone and warranty as you would with a new iPhone, so take a look at the full range offered.
As one of the market leaders in smartphone technology, iPhones have never been the cheapest option. However, with a refurbished iPhone deal you can get the latest models without the usual price-tag. With a refurbished iPhone 6s, you'll enjoy Apple's most advanced iPhone to date, while a refurbished iPhone SE offers similar features in a smaller, cheaper design. Even less recent handsets, such as a refurbished iPhone 5s, would still deliver awesome specs at a price to suit.
Why not browse our range of refurbished iPhone deals?
Refurbished VS New
Refurbished
When sat side-by-side, there's not much that would separate a cheap refurbished phone from a new phone. Other than a cheaper price-tag and a non-branded box, you still get a fully working handset, full warranty, the excitement of receiving a great bit of tech, and complete peace of mind.
New Phone
New phones arrive in their original box, with all accessories included. However, they're listed at our regular prices, so you don't get the extra savings. You're covered by a warranty to protect against manufacturer faults, which is included when you buy refurbished phones too.
