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Phone Upgrades from iD Mobile.

If you’re coming to the end of your current mobile phone plan, you may be able to upgrade to a newer, better smartphone without paying the full cost upfront. We’ve got a fantastic range here at iD, from amazing iPhones to the latest Androids.

Explore our range, and upgrade your mobile phone today.

Our most popular phone Huawei P20 Lite
From £14.99 a month
Apple iPhone 6 32GB
From £15.99 a month
Nokia 5
From £9.99 a month

Three good reasons to upgrade with iD.

Keep your number.

You'll automatically keep your old number with an iD-to-iD upgrade. Consider it done.

Exclusive Deals.

From iPhones to flagship Androids, we’ve got the latest and greatest smartphones.

Free delivery.

Free delivery on all orders, with next day delivery if you order your phone before 5pm.

Can I upgrade my phone?

To find out if you can upgrade, log in to your app or online account, go to ‘My Account', then ‘My Upgrade'. Alternatively, feel free to pop into any Carphone Warehouse store for a chat.

If you’re eligible to upgrade, congratulations! You can now browse our phone deals and purchase your upgrade.

Oh no. I’m not eligible. What can I do?

If you’re not eligible yet, don’t worry. We can send you an email to remind you the moment you’re due to an upgrade. You just need to agree to receive our marketing communications, and check that your email address is valid.

To do this, log in to your app or online account, go to ‘My Account', and update your details.

Upgrade FAQs.

What exactly is an upgrade?

An upgrade is when you extend the length of your plan with us. You keep your existing number, but you can change your plan details if you wish. You can also upgrade to a new phone.

What are the benefits of upgrading?

Upgrading is a great opportunity for you to own one of the very latest smartphones, without paying lots of money upfront. Or, if any of your needs have changed since you chose your last iD plan (for example, if you need more monthly data), you can go for a new plan that's just right for you. You can even choose a cheaper plan if you wish.

How can I find out If I'm eligible to upgrade?

It's quick and easy to find out if you're eligible to upgrade with us. Simply log in to your iD Mobile app or My Account online, go to 'My Account', tap 'Check if I am eligible', and complete the Upgrade Checker. There's no waiting around - you'll be told if you're eligible almost immediately. And if you're not eligible, you'll be advised what you can do next.

Can you remind me when I'm due an upgrade?

Yes, we can send you an email to remind you when you're due an upgrade. You just need to agree to receive our marketing communications – and at the same time, you can check that your email address is valid. You can do both these things by logging in to the iD Mobile app or My Account online, then going to ‘My Account'. You can also check your upgrade status in this section, by tapping ‘My Upgrade'.

How do I upgrade?

First of all, check if you're eligible to upgrade (see ‘How can I find out If I'm eligible to upgrade?' above).

If you're eligible, congratulations! You can now go ahead and browse through our deals and purchase an upgrade. To do this, log in to your iD Mobile app or My Account online, go to ‘My Account', and then scroll down to ‘My Upgrade'. Alternatively, feel free to pop into any Carphone Warehouse store for a chat.

Can I upgrade to a lower priced plan?

Yes, you can upgrade to a lower priced plan, depending on your current plan and phone. At iD, we always do our best to find the best plan for you - even if it's cheaper than your current one.

What new plan or phone can I upgrade to?

That depends on your current plan, your credit rating, and also what we've got available in-store or online. If you're eligible to upgrade, you can browse through our current deals by logging in to your iD Mobile app or My Account online, going to ‘My Account', and then scrolling down to ‘My Upgrade'. Alternatively, feel free to pop into any Carphone Warehouse store to chat about your options.

How often can I upgrade?

You can only upgrade once per plan.

How can I check when my plan started?

You can check when your plan started using your iD Mobile app or My Account online. Simply go to 'My Account', scroll down to 'My Plan' and you'll see your plan start date.

Can I cancel my upgrade?

Yes, if you change your mind you can cancel your upgrade - just as long as it's within 14 days of signing up to your new iD plan and you upgraded through our website or over the phone. Please note that any upgrades done in a Carphone Warehouse store may not be cancelled. Find out more Here

What happens if I cancel my upgrade?

If you upgraded online or over the phone, you can cancel within 14 days. If you do this, you'll receive a refund and revert back to your old plan (if it's still available). If you purchased an upgrade in store, unfortunately you can't cancel it. Once cancelled, your plan will revert to the original plan that you were on.

If I upgrade earlier than the end date of my current plan, will the remaining days be added onto my new plan?

No. Your new plan will start from the moment you upgrade. You won't have to serve the remaining days on your previous plan.

I logged in to My Account online and clicked on the 'Upgrades' option in the website menu, but I'm being asked to check my eligibility first - why do I have to do this?

We need to check that you're definitely eligible for an upgrade before we show you which deals you can go for. This is why you need to check your eligibility at this stage.

If I just buy a new plan from the website without doing an eligibility check, can I turn it into an upgrade afterwards?

No, unfortunately not. If you take out a new plan from our website, it's not classed as an upgrade. It's simply treated as a new plan, even if you're eligible for an upgrade. You'll also be unable to keep your existing iD mobile number. That's why we always recommend you upgrade via the eligibility checker.

I have an add-on on my current plan. What happens to it if I upgrade?

If you have an add-on, you can use it even after you upgrade. Your existing add-on are simply added to your new plan. If you wish to remove the add-on, you can do this by going to 'My Add-ons', selecting the add-on, and choosing the 'Remove' option.

What happens if I upgrade part of the way through my current billing month?

You'll receive a pro-rated credit for your original line rental, and a pro-rated charge for your new plan. You'll also be charged a full month's line rental in advance of your upcoming bill. And finally, any out of bundle charges for the previous month will also be applied.