See how much you could get for your phone
To find your IMEI dial, go to your phone's home screen and dial *#06# into the keypad.
Find your phone, enter the condition and we’ll provide a quote. Enter your details and Currys will send you a prepaid postage bag to post back your device in.
Post your phone to Currys in the prepaid postage bag provided free of charge. You only need to send the handset, you can keep any accessories.
You will get the paid amount quoted once your phone condition is confirmed by one of our Currys engineers.
Using a Trade-In promotion? Please click here. You’ll need to complete a form with your purchase information before you send the device back to us. When we receive your device, you’ll then get a separate payment of the trade-in amount.
Our trade-in service is provided by our sister company Currys. For any queries with your trade-in please contact [email protected]
We've written an article to explain everything you need to know, including how we inspect and grade your phone and how you get paid.
Go to the CommunityYou can cancel your trade-in as long as it has not yet been processed by our warehouse. If you would like to cancel your trade-in or if you have any other questions please feel free to email us at [email protected].
Due to delays with Royal Mail, your prepaid postage bag may take up to 10 working days to arrive. If you still haven't received it after this time, email us at [email protected] and we'll send you another one. Rest assured, all quoted prices will be honoured during this disruption.
Once you’ve traded in your device, we pass it on to a third party so it can be re-used. Handsets are checked, all the data is wiped and most are then sent to developing markets where mobiles phone use is growing rapidly.
As well as working phones we also pay cash for all types of broken phones, including phones that don’t turn on or have moderate damage such as a broken screen or damaged casing. We can recycle for free any phones which have been extensively damaged, such as where the casing is smashed, or the internals are exposed.
Your phone will be classed as working if all the following apply:
If you’re looking to take advantage of a trade-in promotion when buying a new mobile, please keep in mind that recyclable phones or devices with ZERO value (Beyond Economical Repair) do not qualify towards any promotion and no additional value will be paid.
Your phone will be classed as damaged or non-working if any of the following issues apply:
If you’re looking to take advantage of a trade-in promotion when buying a new mobile, please keep in mind that recyclable phones or devices with ZERO value (Beyond Economical Repair) do not qualify towards any promotion and no additional value will be paid.
We buy all phones whether or not they were bought from iD Mobile.
We buy phones from all networks whether or not you bought the phone from iD Mobile.
We recommend you do a factory reset on the phone before you send it in, and we also back that up by wiping the phone as part of our recycling process.
Claiming your enhanced trade-in offer is easy. Simply complete this form with your purchase information and send us your phone. Once it's assessed by a Currys engineer, you'll receive your payment.
Please note – we won't be able to process your payment if we receive your phone before you submit the form. The enhanced payment will be paid separately, so you should expect 2 trade-in transactions in your bank account.
Working Condition
Everything works as it should.
Non-Working Condition
There is a problem with your device, or it does not work
Exclusions
If the device is bent, broken into pieces or any of the internal parts are showing, it is classed as 'Beyond Economic Repair' or BER. A device that is BER has ZERO value and cannot be traded in.
a. in writing addressed to Currys, PO Box 373, Southampton, SO30 2PP, or
b. by calling 0370 111 6565.
Please note this is a Currys contact number solely for the purpose of queries or complaints relating to this trade-in service. This number cannot be used for any general customer service or account queries relating to your iD Mobile purchase. Please refer to idmobile.co.uk for these contact details.
iD Mobile Limited (registered in England no. 00504877) Address: 1 Portal Way, London W3 6RS.
Contact Telephone Number: 0333 003 7777
Currys Retail Limited (registered in England no. 2142673), 1 Portal Way, London W36RS.