Trade in and cash in

1. iD Mobile Trade-In powered by Carphone Warehouse is run and operated by The Carphone Warehouse Limited (“CPW”), a company registered in England with company number 2142673 and registered office is at 1 Portal Way, London W3 6RS.
2. You confirm that you consent to iD Mobile Limited & CPW using your information (including name, address, telephone number, email address, Device make/model/IMEI/network) to allow us to process your trade in and contact you and the network in relation to the trade in and unlocking of the Device only.
3. You will be deemed to have accepted these terms and conditions ("Conditions") when you provide us with the device you wish to trade in (the "Device") by sending the Device to us. Before providing us with the Device, please read all our Terms and Conditions.
4. Our trade-in service is provided by our sister company Carphone Warehouse. For any queries with this service or your trade in please contact TradeUpHelp@dixonscarphone.com.
5. You confirm that you are either the owner of the Device or you have obtained express permission from the rightful owner to trade in the Device.
6. The Device must not be stolen or listed with us or a third party as stolen. We will check the Device with CheckMEND, from the suppliers of IMMOBILISE as used by UK Police forces to trace stolen and missing property. If the Device fails any due diligence check we may notify the relevant police authority and we may pass the Device and your details to them and the Quoted Value will not be paid to you.
7. The Device must not have been purchased from CPW or iD Mobile Limited within the 30 days prior to trade in.
8. The quoted Device trade in value ('Quoted Value') will be determined by CPW or a third party on their behalf based on the make and model of the Device.
9. If the Device contains a SIM card, you must remove this along with any accessories prior to trade in. We will not be liable for any consequences of you not removing the SIM card or accessories, including any payments associated with the Device or the SIM card.
10. Data stored on the Device that you wish to retain must be saved elsewhere and you must remove any memory card and/ or all data that has been put onto the Device prior to trade in. We will not be liable for any damage, loss or erasure of any such data or for any consequences of you not removing your data or memory card, including use or disclosure of such data.
11. We may deem the Device to be a Working Device or a Non-Working Device, where a:

    'Working Device' means all features of the Device are in good working order and condition, there is no physical damage (e.g. not bent, mis-shaped and has all parts, no missing pixels, burnt LCDs, screen has no cracks or chips and device Home button works) or evidence of liquid damage. Its battery is included and can charge and power up, camera has no damage or faults, has sound and vibrates, not be subject to any previously agreed trade in arrangement and in the case of Apple products, any iCloud accounts must be deleted from the Device prior to trade in; and

    'Non-Working Device' means a Device that is not fully functional (e.g. does not power up, has a damaged screen, case or buttons, or has water damage) but includes a battery, has all its parts, is not crushed or bent, has no missing components and is not subject to any previously agreed trade-in arrangement, and for either the Working Device or Non-Working Device:

12. Following you accepting to trade in, we will send you a pre-paid addressed padded envelope (the "Envelope") within 3 working days. We will only accept the Device if it is returned to us in this Envelope. We will not be liable for loss of your Device before we receive it;
13. in order to honour the Quoted Value we must receive the Device within 14 calendar days of you accepting to trade in; and
14. provided the Device received is as advised by you and has been received within the 14 calendar days in the Envelope, we will pay you via BACS for the Quoted Value within 3 working days of receipt of the Device or send you a cheque if you prefer.
15. If the Device received does not completely match the description and detail as advised by you or we have not received it within the 14 calendar days, we will contact you to give you the option either to have the Device returned to you at our cost, in which case no value will be paid to you, or proceed with the trade in at a new value advised to you. If you do not respond to this contact as advised therein within 7 working days, we will assume that you have accepted our revised offer and proceed with payment accordingly.
16. Should you wish to make a complaint about the trade-in service, you may do so in the following way:
    1. in writing addressed to The Carphone Warehouse, PO Box 373, Southampton, SO30 2PP, or
    2. by calling 0370 111 6565.

    Please note this is a Carphone Warehouse contact number solely for the purpose of queries or complaints relating to this trade-in service. This number cannot be used for any general customer service or account queries relating to your iD Mobile purchase. Please refer to idmobile.co.uk for these contact details.

17. We reserve the right to withdraw or to change the terms of this offer at any time. Changes will be published on our website at https://www.idmobile.co.uk/trade-in or www.carphonewarehouse.com/help.
18. Nothing in these terms and conditions shall affect your statutory rights.
19. These Conditions are governed by English Law and the courts of England shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Conditions.
20. Each clause of these Conditions shall be construed separately and independently of each other and the invalidity of any one part shall not affect the validity of any other part.
21. Calls to our telephone numbers should be charged at local rates but may vary from some providers and mobile phones. Calls may be monitored and/ or recorded.
22. 'We/ us/ our' means The Carphone Warehouse Limited and/or iD Mobile Limited.
23. We take your privacy and security of your personal information very seriously. iD Mobile Privacy & Cookies Policy and CPW Privacy Policy explains how we both collect and use personal information in accordance with data protection laws. Privacy Policies can be found at https://www.idmobile.co.uk/legal/privacy-and-cookies and www.carphonewarehouse.com/terms-and-conditions/privacy-policy.
24. Qualifying terms:
    1. Traded-in phone must be a mobile phone used on the UK network within the last 10 years;
    2. Smartphone is defined as a phone with an operating system running iOS, Android, Blackberry OS or Windows.
25. Other terms:
    1. Maximum of 1 trade-in per connected promotional product;
    2. Trade-in value will be calculated at the time of the trade-in;
    3. The handset must arrive within 14 days after the end of the offer to be eligible for this offer;
26. English law applies to these terms and conditions.

iD Mobile Limited (registered in England no. 09304672) Address: 1 Portal Way, London W3 6RS. Contact Telephone Number: 0333 003 7777

The Carphone Warehouse Limited (registered in England no. 2142673), 1 Portal Way, London W36RS.