See how much you could get for your phone
To find your IMEI dial, go to your phone's home screen and dial *#06# into the keypad.
Find your phone, enter the condition and we’ll provide a quote. Enter your details and Currys will send you a prepaid postage bag to post back your device in.
Post your phone to Currys in the prepaid postage bag provided free of charge. You only need to send the handset, you can keep any accessories.
As long as Currys receive your phone in the condition you described you’ll receive the price quoted within 3-5 working days of receipt.
Our trade-in service is provided by our parent company Currys. For any queries with your trade-in please contact TradeUpHelp@currys.co.uk
We've written an article to explain everything you need to know, including how we inspect and grade your phone and how you get paid.
Go to the CommunityYou can cancel your trade-in as long as it has not yet been processed by our warehouse. If you would like to cancel your trade-in or if you have any other questions please feel free to email us at TradeUpHelp@currys.co.uk.
Our prepaid postage bags can take up to two working days to arrive. If you still haven't received it after this time, email us at TradeUpHelp@currys.co.uk and we'll send you another one.
Once you’ve traded in your device, we pass it on to a third party so it can be re-used. Handsets are checked, all the data is wiped and most are then sent to developing markets where mobiles phone use is growing rapidly.
As well as working phones we also pay cash for all types of broken phones, including phones that don’t turn on or have moderate damage such as a broken screen or damaged casing. We can recycle for free any phones which have been extensively damaged, such as where the casing is smashed, or the internals are exposed.
We buy all phones whether or not they were bought from iD Mobile.
We buy phones from all networks whether or not you bought the phone from iD Mobile.
'Working Device' means all features of the Device are in good working order and condition, there is no physical damage (e.g. not bent, mis-shaped and has all parts, no missing pixels, burnt LCDs, screen has no cracks or chips and device Home button works) or evidence of liquid damage. Its battery is included and can charge and power up, camera has no damage or faults, has sound and vibrates, not be subject to any previously agreed trade in arrangement and in the case of Apple products, any iCloud accounts must be deleted from the Device prior to trade in; and
'Non-Working Device' means a Device that is not fully functional (e.g. does not power up, has a damaged screen, case or buttons, or has water damage) but includes a battery, has all its parts, is not crushed or bent, has no missing components and is not subject to any previously agreed trade-in arrangement, and for either the Working Device or Non-Working Device:
Please note this is a Currys contact number solely for the purpose of queries or complaints relating to this trade-in service. This number cannot be used for any general customer service or account queries relating to your iD Mobile purchase. Please refer to idmobile.co.uk for these contact details.
iD Mobile Limited (registered in England no. 09304672) Address: 1 Portal Way, London W3 6RS. Contact Telephone Number: 0333 003 7777
Currys Retail Limited (registered in England no. 2142673), 1 Portal Way, London W36RS.