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Our Help & Support services

iD Community

Get help & support 24/7, browse articles and talk to other iD customers.

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Talk to our Chat Bot for answers to simple questions, or to one of our advisers for anything else.

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App & Account

Manage your account quickly and easily online or via the iD app.

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Automated service

Check your allowances, make a payment and more through our Automated Phone Service.

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Accessibility for vulnerable customers

Use any of our dedicated tools and services for vulnerable customers or those unable to use our other contact channels.

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