UK calling.

Changes to service number charges from 1 July 2015.




Clear call rates for everyone.

From 1 July 2015, UK communications regulator, Ofcom, has introduced a new initiative called UK calling.


It's designed to make it easier for everyone to understand how much it costs to call business customer care lines, government service lines, phone-in competitions and directory enquiry services.






Here's how the changes affect you as an iD customer.

Freephone numbers are free to call from iD mobiles.


From 1st July, call calls to Freephone numbers (which begin with 0800 or 0808) are now free to call from your iD mobile, the same way they are free to call from landlines.

Calls to service numbers are made up of two parts.

From 1 July, charges for calling 084, 087, 09 and 118 numbers are split into two parts.

The Access Charge and the Service Charge. The Access Charge is how much iD charges you per minute for making this call. iD's Access Charge is 45p per minute. The Service Charge is the charge set by the organisation you're calling. They must let you know what this is.

The total amount you'll be charged for a call from your iD mobile to a number beginning with 084, 087,
09 and 118 is the Access Charge plus the Service Charge. iD's Access Charge is 45p per minute.