A PAC is a unique 9-digit code that lets you move your mobile number from one network to another.To get a PAC, text the word PAC to 65075 whilst using the SIM from your old network.Your PAC will then be sent to you by text. You’ll need to contact your previous network if you have any issues.
Switch to iD Mobile
Switching is as easy as 1–2–3!
Let's get started.
Get a PAC (Porting Authorisation Code) to keep your number, or a STAC (Service Termination Authorisation Code) to ditch your old number and start afresh with iD Mobile.
How do I switch my number?
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Request a PAC.
Using your SIM from your old network provider, text PAC to 65075. This PAC will last for 30 days.
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Choose how to switch.
You've got two easy ways to switch your number to iD Mobile:
- During checkout – Give us your PAC when you choose your new plan or phone.
- In the iD Mobile app or my.idmobile.co.uk – Log in and select “Switch to iD” on your Plan screen.
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Share your PAC.
Follow the option that works best for you to give us your PAC and the number you want to keep.
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Pick a date.
Choose your switch date using the calendar and sit back – we'll handle the rest. Switching is available Monday to Friday, 10am to 10pm, excluding Bank Holidays. The calendar will automatically show you the next available date.
What happens next?
-
Once you submit your PAC, we will start the switching process.
-
Your existing network provider will notified of the request.
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Your switch will happen on the date you selected by 10pm.
-
Your contract with your previous network provider will get terminated.
Unsure when your switching date is?
Once you've submitted your PAC, we'll text your temporary iD number to let you know it's in motion and confirm your switch date. On the morning of your switch, you'll get an email and another SMS. If you gave us your PAC at checkout, it'll also be in your ‘Order Complete’ or ‘Welcome to iD’ email - easy!
My switch is late. What should I do?
Don't worry – there's no need to contact us! Our systems will automatically spot the delay, reschedule your switch, and compensate you for the inconvenience.
FAQs.
Transaction number is a 9-digit number that can be found in your ‘Order Complete’ email, ‘Welcome to iD’ email, or your invoice (it starts with a 4). You will need this number if you are planning to move your number over to iD after you’ve purchased your iD contract.
Switching to iD Mobile using a PAC is free of charge. However, it’s important to check with your previous network provider regarding any potential cancellation fees or outstanding balances you might owe them.
Once your switch is complete, we recommend that you restart your phone before using it. If you do experience any issues with your phone or service after switching, you might need to update some device settings. Learn more here.
To cancel your switch, you must request a manual cancellation. This must be done at least 24 hours before the day you selected to switch. Unfortunately, if it’s after 6pm the day before your chosen switching date, you won’t be able to cancel your switch. Simply chat to us to cancel your switch.
If you have an iPhone and see an error messages when activating iMessage or FaceTime, check out this Community Article with tips on how to resolve the issue.
If you have an iPhone and get a ‘Not Delivered’ message when you send a text, despite them receiving the text, your iPhone may not have the correct mobile number saved. Check out our Community Article with tips on how to resolve the issue.
How do I ditch my number?
-
Request a STAC.
Using your SIM from your old network provider, text STAC to 75075. This STAC will last for 30 days.
-
Choose how to switch.
You've got two easy ways to switch your number to iD Mobile:
- During checkout – Give us your STAC when you choose your new plan or phone.
- In the iD Mobile app or my.idmobile.co.uk – Log in and select “Switch to iD” on your Plan screen.
-
Share your STAC.
Follow the option that works best for you to give us your STAC and the number you want to ditch.
-
Pick a date.
Choose your switch date using the calendar and sit back – we'll handle the rest. Switching is available Monday to Friday, 10am to 10pm, excluding Bank Holidays. The calendar will automatically show you the next available date.
What happens next?
-
Once you submit your STAC, we will start the switching process.
-
Your existing network provider will notified of the request.
-
Your switch will happen on the date you selected by 10pm.
-
Your contract with your previous network provider will get terminated.
Unsure when your switching date is?
Once you’ve submitted your STAC, we’ll text your new iD number to let you know it's in motion and confirm the date. On the morning of your switch, you’ll get an email and another SMS. If you gave us your STAC at checkout, it'll also be in your ‘Order Complete’ or ‘Welcome to iD’ email - easy!
My switch is late. What should I do?
Don't worry – there's no need to contact us! Our systems will automatically spot the delay, reschedule your switch, and compensate you for the inconvenience.
FAQs.
A STAC is a unique 9-digit code that lets you move your mobile number from one network to another.To get a STAC, text the word STAC to 75075 whilst using your iD SIM.Your STAC will then be sent to you by text. You’ll need to give this STAC to your new provider.
Switching to iD Mobile using a STAC is free of charge. However, it's important to check with your previous network provider regarding any potential cancellation fees or outstanding balances you might owe them.
Once your switch is complete, we recommend that you restart your phone before using it. If you do experience any issues with your phone or service after switching, you might need to update some device settings. Learn more here.
Transaction number is a 9-digit number that can be found in your ‘Order Complete’ email, ‘Welcome to iD’ email, or your invoice (it starts with a 4). You will need this number if you are planning to move your number over to iD after you've purchased your iD contract.
If you have an iPhone and see an error messages when activating iMessage or FaceTime, check out this Community Article with tips on how to resolve the issue.
If you have an iPhone and get a ‘Not Delivered’ message when you send a text, despite them receiving the text, your iPhone may not have the correct mobile number saved. Check out our Community Article with tips on how to resolve the issue.
Already submitted your PAC or STAC?
Looking to leave iD Mobile?
