Huawei & Google – advice for customers

What’s happened exactly?

Following the US Government’s decision in May 2019 to add Huawei to the list of companies that American firms cannot trade with, a temporary licence was introduced. This includes Google, as its Android operating system is used in Huawei devices.

As of 19 August 2019, this temporary extension has been extended a further 90 days, to 17 November 2019.

This means, while the situation stays the same and there are no immediate changes, there could still be some changes in the future on both new and existing devices.

Please read below for an update on what this means for you, whether you currently own a Huawei or Honor smartphone or are thinking of buying one in the future.

We will continue to monitor the news and update you as soon as we can.

I already own a Huawei or Honor phone, what does this mean for me?

Huawei and Google have confirmed that, at the moment, if you already have a Huawei or Honor handset, it will continue to be supported and can update their devices as normal:

  • Huawei have said they will support security updates and after-sales services to all existing Huawei and Honor smartphone and tablet products.
  • Google has confirmed Google Play and Google Play Protect will continue to work.
  • The precise method of obtaining software updates (including apps, operating systems and security updates) after 17 November 2019 has not been confirmed currently.

I’m planning to buy a new Huawei or Honor phone, what does this mean for me?

Huawei and Google have confirmed that, all existing Huawei or Honor handsets in the market, including those that have not yet been purchased, will continue to be supported as normal:

  • Huawei have said they will support security updates and after-sales services to all existing Huawei and Honor smartphone and tablet products.
  • Google has confirmed Google Play and Google Play Protect will continue to work.
  • The precise method of obtaining software updates (including apps, operating systems and security updates) after 17 November 2019 has not been confirmed currently.

Huawei FAQs

Huawei have shared their answers to frequently asked questions here

Further Q&A.

Can I get a refund or exchange for my Huawei/Honor phone as a result of this?

You won’t need to. Huawei has confirmed there is currently ongoing support for existing devices, so our Returns and Exchange policy remains in place. You can find the details here. https://www.idmobile.co.uk/help-and-advice/returns-cancellations

Will you carry on selling Huawei and Honor devices?

Yes, we will.

What are the alternatives if I want a 5G enabled handset?

Watch this space. We’ll be announcing a super exciting line-up of 5G phones to pre-order very very soon…

Are you offering any compensation as a result of this issue?

Because your Huawei or Honor phone is still supported and can be updated as normal, we’re not offering any kind of compensation.

Who can I speak to if I have more questions?

If you’ve got any questions or need help buying a new phone, either pop in store and chat to one of our colleagues - or give us a call on 0333 003 7777.