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Understanding your iD Mobile bill.
Your bill is refreshed every month, on the day you started your plan. Here’s everything you need to know about it.
How does my bill work?
Here's an example of how it works if you joined on the 1st of the month
Your first bill.
You'll get your first bill on the 2nd of the month (the day after you joined).
Your future bills.
You'll get future bills on the 1st of each month (the day you joined).
14 days to pay.
Payment is always due 14 days after the 'bill date' on your invoice.
* Your Pay Monthly plan will be adjusted every year by the rate of inflation.
What information is on my bill?
Each bill is split into easy-to-understand sections. Check out a sample below, and click 
for more information.
- Page 1
- Page 2
Account number.
This is the unique reference code for your personal account. If you contact us with an account query, please quote this number so we can quickly access your details.
Your allowances.
This is your standard monthly allowance of minutes, texts and data.
Bill number.
This is the unique reference code for this bill. If you contact us with a bill query, please quote this number so we can quickly access the details.
Amount due.
This is the total outstanding amount you need to pay.
Billing period.
This is the length of time covered by this bill. At midnight on the second date, your allowances refresh and a new billing period starts.
Direct Debit due.
If you’ve set up a Direct Debit, the ‘amount due’ will automatically be taken from your bank account on the date shown. For more information on setting up a Direct Debit, take a look at the "how can I pay my bill" section.
These are the personal details of the account holder.
Monthly recurring charge.
This is the your agreed monthly line rental, this will always be the same unless you change your plan.
200 Extra Minutes.
This will be any Add-Ons you purchased this month.
UK.
These are your UK-based charges for this billing period. For more details, check your bill breakdown.
International.
These are the charges for calling or texting abroad from the UK. For more details, check your bill breakdown.
Roaming.
These are charges for calling, texting or using data when you a) are roaming in a location that isn’t one of our 50 inclusive EU roaming destinations, or b) incur out-of-bundle charges when you're roaming in one of our 50 inclusive EU roaming destinations (you'll do this if you run out of an allowance and keep using it. For example, if you run out of minutes and keep making calls to the UK). For more details, check your bill breakdown.
Total charges for this month.
Your total charges for this billing period are made up of your line rental, plus any out of bundle charges.
Balance from your previous invoice
This is the total outstanding amount you need to pay. It may include outstanding amounts from previous bills, late payment fees and other additional charges. For more information on call charges and add-on prices, visit our call charges page.
This is the total outstanding amount that you need to pay for this billing period. It includes your line rental, along with any extra charges and outstanding payments that may apply.
This is a breakdown of how you've used your standard monthly allowances. Your 'Data Rollover' details are also included here. You’ll see the amount of data you've rolled over from last month, and the data you're rolling into next month.
UK.
These are your UK-based charges for this billing period.
Mobile, national & local calls.
This is a breakdown of all your mobile calls for this billing period. It includes details of the date, call duration and cost (if any).
Roaming.
If you’ve used your phone abroad in this billing period, your calls texts and data usage will be listed here.
Non-geographic calls.
Non-geographic calls consist of 08, 09 and 118 service numbers.
The costs for these calls consist of an Access Charge and a Service Charge. The iD Access Charge is 30p, and the Service Charge is set by the organisation you’re calling. See www.idmobile.co.uk/uk-calling or www.ukcalling.info for more details.
How can I pay my bill?
Direct Debit.
Direct Debit is the payment method we recommend. It's secure, easy to set up and completely automated.
One-off card payment.
We accept one-off card payments in emergencies. You can do this online, by phone or with the iD app.
Can't find what you're looking for?
Then head over to the iD Community. Take a look at the helpful community content or post your own question.
iD Community
