Here's an example of how it works if you joined on the 1st of the month
You'll get your first bill on the 2nd of the month (the day after you joined).
You'll get future bills on the 1st of each month (the day you joined).
Payment is always due 14 days after the 'bill date' on your invoice.
* Your Pay Monthly plan will be adjusted every year by the rate of inflation.
Direct Debit is the payment method we recommend. It's secure, easy to set up and completely automated.
We accept one-off card payments in emergencies. You can do this online, by phone or with the iD app.
You can view and download your current and previous bills by logging in to the iD Mobile app or My Account online, and going to the 'My Billing' page.
Paper billing is available for just £1.50 per month. The cost is added to your monthly bill.
To request your future bills by post, log in to the iD Mobile app or My Account online, go to 'My Billing', and select 'Change my billing method'.
If you'd like any previous bills posted to you, Chat to us.
If you haven't done so already, we'd recommend you set up Direct Debit on your account. It's the easiest way to pay your monthly bills, and it's all done automatically - so no more payment dates to try and remember! Each Direct Debit payment is taken on or around 14 days after your bill is issued.
To set up Direct Debit, log on to the iD Mobile app or My Account online, go to the 'My Billing' page, and select 'Manage my Direct Debit'. Then simply follow the instructions on the screen.
If you'd prefer to make manual card payments, you can do this by logging in to the iD Mobile app or My Account online, going to the 'My Billing' page, and selecting 'Make a payment'. Then follow the steps shown on the screen and click submit.
As with most networks, we bill your monthly line rental in advance. This means that you pay for the inclusive services you receive for the month ahead.
So, to avoid a large first bill a month after your join, we bill you for the month ahead the day after you join. Any chargeable usage from that month will be added to your next bill.
Yes, you can. For more information on changing your payment date visit: Direct Debit date change.
Yes, at the end of your plan you'll pay your standard monthly plan amount, along with any additional charges you incurred outside of your allowances.
You'll receive your final bill the day after your plan ends. For more information on what to expect on your final bill, visit: Returns and Cancellations.
Yes. As with other networks, if you cancel your plan early you'll need to pay an early cancellation fee. The amount varies, depending on the type of plan and how early you want to cancel. To find out more about cancelling your iD Mobile plan, visit: My Account online
If you get a 30p charge on your bill for an MMS, it could be for a number of reasons. MMS includes picture messaging, video messaging, using emojis in a text, or sending an email by text. For more info visit: MMS Charges explained.
Calls to access your voicemail come out of your monthly minutes allowance, but if you run out of minutes you'll get charged the standard rate for using voicemail. This is currently 40p per minute, with a one-minute minimum call charge.
You'll also be charged the standard voicemail rate if you use the call back service within voicemail. Find out more on the new Voicemail page.
If you access voicemail while roaming in a country not covered by your plan or bundle, you'll also be charged. For details, check out our roaming call charge rates.
Please check our charges table.
Yes, you can place a bill cap on your plan. The cap can be set between £0 and your credit limit. For more information, please see our dedicated capping page.
Simply log in to the iD Mobile app or My Account online, to view a breakdown of your minutes, texts and data.
Your allowances will refresh once a month, on the day your bill is issued.
No, sorry. We're unable to change the allowance refresh date.