Understanding your iD Mobile bill.

Your bill is refreshed every month, on the day you started your plan. Here's everything you need to know about it.

How does my bill work?

Here's an example of how it works if you joined on the 1st of the month

Your first bill.

You'll get your first bill on the 2nd of the month (the day after you joined).

Your future bills.

You'll get future bills on the 1st of each month (the day you joined).

14 days to pay.

Payment is always due 14 days after the 'bill date' on your invoice.

* Your Pay Monthly plan will be adjusted every year by the rate of inflation.

How can I view my bill?

Online with My Account.

If you haven't registered yet, we recommend you do it now - it's quick and easy.

Log in

With the free iD app.

The iD mobile app gives you complete control even when you're on the go.

Download

What information is on my bill?

Each bill is split into easy-to-understand sections. Check out a sample below, and click for more information.

  • Page 1
  • Page 2
bill sample page 1
Account Details.

Account number.
This is the unique reference code for your personal account. If you contact us with an account query, please quote this number so we can quickly access your details.
Your allowances.
This is your standard monthly allowance of minutes, texts and data.
Bill number.
This is the unique reference code for this bill. If you contact us with a bill query, please quote this number so we can quickly access the details.

Payment Details.

Amount due.
This is the total outstanding amount you need to pay.
Billing period.
This is the length of time covered by this bill. At midnight on the second date, your allowances refresh and a new billing period starts.
Direct Debit due.
If you've set up a Direct Debit, the 'amount due' will automatically be taken from your bank account on the date shown. For more information on setting up a Direct Debit, take a look at the "how can I pay my bill" section.

Your name and phone number.

These are the personal details of the account holder.

Bill Summary.

Monthly recurring charge.
This is the your agreed monthly line rental, this will always be the same unless you change your plan.
200 Extra Minutes.
This will be any Add-Ons you purchased this month.
UK.
These are your UK-based charges for this billing period. For more details, check your bill breakdown.
International.
These are the charges for calling or texting abroad from the UK. For more details, check your bill breakdown.
Roaming.
These are charges for calling, texting or using data when you a) are roaming in a location that isn't one of our 50 inclusive EU roaming destinations, or b) incur out-of-bundle charges when you're roaming in one of our 50 inclusive EU roaming destinations (you'll do this if you run out of an allowance and keep using it. For example, if you run out of minutes and keep making calls to the UK). For more details, check your bill breakdown.
Total charges for this month.
Your total charges for this billing period are made up of your line rental, plus any out of bundle charges.

Account summary.

Balance from your previous invoice
This is the total outstanding amount you need to pay. It may include outstanding amounts from previous bills, late payment fees and other additional charges. For more information on call charges and add-on prices, visit our call charges page.

Total amount due.

This is the total outstanding amount that you need to pay for this billing period. It includes your line rental, along with any extra charges and outstanding payments that may apply.

bill sample page 2
Your allowances.

This is a breakdown of how you've used your standard monthly allowances. Your 'Data Rollover' details are also included here. You'll see the amount of data you've rolled over from last month, and the data you're rolling into next month.

Your bill breakdown.

UK.
These are your UK-based charges for this billing period.
Mobile, national & local calls.
This is a breakdown of all your mobile calls for this billing period. It includes details of the date, call duration and cost (if any).
Roaming.
If you've used your phone abroad in this billing period, your calls texts and data usage will be listed here.
Non-geographic calls.
Non-geographic calls consist of 08, 09 and 118 service numbers.
The costs for these calls consist of an Access Charge and a Service Charge. The iD Access Charge is 30p, and the Service Charge is set by the organisation you're calling. See www.idmobile.co.uk/uk-calling or www.ukcalling.info for more details.

How can I pay my bill?

Direct Debit.

Direct Debit is the payment method we recommend. It's secure, easy to set up and completely automated.

One-off card payment.

We accept one-off card payments in emergencies. You can do this online, by phone or with the iD app.

Your questions answered.

Where can I view my bill?

You can view and download your current and previous bills by logging in to the iD Mobile app or My Account online, and going to the 'My Billing' page.

How can I get bills posted to me?

Paper billing is available for just £1.50 per month. The cost is added to your monthly bill.

To request your future bills by post, log in to the iD Mobile app or My Account online, go to 'My Billing', and select 'Change my billing method'.

If you'd like any previous bills posted to you, Chat to us.

How can I pay my bill?

Direct Debit:

If you haven't done so already, we'd recommend you set up Direct Debit on your account. It's the easiest way to pay your monthly bills, and it's all done automatically - so no more payment dates to try and remember! Each Direct Debit payment is taken on or around 14 days after your bill is issued.

To set up Direct Debit, log on to the iD Mobile app or My Account online, go to the 'My Billing' page, and select 'Manage my Direct Debit'. Then simply follow the instructions on the screen.

Manual Payment:

If you'd prefer to make manual card payments, you can do this by logging in to the iD Mobile app or My Account online, going to the 'My Billing' page, and selecting 'Make a payment'. Then follow the steps shown on the screen and click submit.

Why do you bill me the day after I join?

As with most networks, we bill your monthly line rental in advance. This means that you pay for the inclusive services you receive for the month ahead.

So, to avoid a large first bill a month after your join, we bill you for the month ahead the day after you join. Any chargeable usage from that month will be added to your next bill.

Can I change my Direct Debit payment date?

Yes, you can. For more information on changing your payment date visit: Direct Debit date change.

Do I need to pay any charges at the end of my plan?

Yes, at the end of your plan you'll pay your standard monthly plan amount, along with any additional charges you incurred outside of your allowances.

You'll receive your final bill the day after your plan ends. For more information on what to expect on your final bill, visit: Returns and Cancellations.

Will it cost me anything to end my plan early?

Yes. As with other networks, if you cancel your plan early you'll need to pay an early cancellation fee. The amount varies, depending on the type of plan and how early you want to cancel. To find out more about cancelling your iD Mobile plan, visit: My Account online

What are the Multimedia Messaging Service (MMS) charges on my bill?

If you get a 30p charge on your bill for an MMS, it could be for a number of reasons. MMS includes picture messaging, video messaging, using emojis in a text, or sending an email by text. For more info visit: MMS Charges explained.

Why did I get charged for accessing my voicemail?

Calls to access your voicemail come out of your monthly minutes allowance, but if you run out of minutes you'll get charged the standard rate for using voicemail. This is currently 40p per minute, with a one-minute minimum call charge.

You'll also be charged the standard voicemail rate if you use the call back service within voicemail. Find out more on the new Voicemail page.

If you access voicemail while roaming in a country not covered by your plan or bundle, you'll also be charged. For details, check out our roaming call charge rates.

What are the charges for calls, texts, MMS and data outside of my allowance?

Please check our charges table.

Can I set a bill cap on my plan?

Yes, you can place a bill cap on your plan. The cap can be set between £0 and your credit limit. For more information, please see our dedicated capping page.

How can I check my monthly usage?

Simply log in to the iD Mobile app or My Account online, to view a breakdown of your minutes, texts and data.

When do my allowances refresh?

Your allowances will refresh once a month, on the day your bill is issued.

Can I change the date that my allowances refresh each month?

No, sorry. We're unable to change the allowance refresh date.

Can't find what you're looking for?

Then head over to the iD Community. Take a look at the helpful community content or post your own question.

iD Community