Here's an example of how it works if you joined on the 1st of the month
You'll get your first bill on the 2nd of the month (the day after you joined).
You'll get future bills on the 1st of each month (the day you joined).
Payment is always due 14 days after the 'bill date' on your invoice.
* Your Pay Monthly plan will be adjusted every year by the rate of inflation.
Direct Debit is the payment method we recommend. It's secure, easy to set up and completely automated.
We accept one-off card payments in emergencies. You can do this online, by phone or with the iD app.
You can view your bill by logging in to My Account or the iD app, and then going to My Bills & Payments.
The best way to pay your bill is via Direct Debit. It's our preferred payment method. As soon as you set one up you’ll get the full benefit of all our network features.
Paying by Direct Debit means you don’t have to pay a monthly administration fee, saving you money and helping to avoid any issues with late payments. You can set up or amend your Direct Debit details online by logging in to My Account.
We also accept one-off card payments in emergencies. You can make an emergency card payment using one of the following methods:
If you miss a payment, we’ll probably try to contact you via SMS, TTS (Text To Speech message) or by post. We might put an outgoing restriction on the line until your account is brought up to date. If you think that you might miss a payment, the best thing to do is to contact us as soon as possible. We’ll do our best to help.
You can contact us as follows:
We strongly recommend that you contact us if you think you might have any problems paying, because failing to pay your monthly bill could cause you problems:
Not at the moment, but we're working on adding this option. It should be available shortly.
Video calling to iD and other UK mobile numbers costs 50p per minute, with a one-minute minimum call charge
Calls to access your voicemail come out of your monthly minutes allowance, but if you run out of minutes you’ll get charged the standard rate for using voicemail. This is currently 40p per minute, with a one-minute minimum call charge.
You’ll also be charged the standard voicemail rate if you use the call back service within voicemail. Find out more on the new Voicemail page.
If you access voicemail while roaming in a country not covered by your plan or bundle, you’ll also be charged. For details, check out our roaming call charge rates.
Please check our call charges table.
Yes, all iD Mobile plans purchased after 15 June 2017 come with a pre-installed capping feature, so there will always be a cap on your monthly spend. The cap is pre-set at your credit limit, and can be adjusted to as little as £5.
Having a cap on your plan means that even if you use up your minutes, texts or data and start getting charged at our out-of-bundle rates, you won't spend more than you can afford.
To find out more, call us on 7777 free from your iD mobile, or 0333 003 7777 from another phone (charges from landlines and other mobile networks may vary).
You can easily check how many minutes, texts and data you’re using throughout the month. Simply log in to My Account or the iD app, and then go to My Allowances.
You can also check your balances using our handy automated voice service - call 7777 free from your iD mobile, or 0333 003 7777 from a landline (charges from landlines and other mobile networks may vary).
Your allowances refresh each calendar month. The exact day depends on the date your plan started. For example, if you have a connection date of the 5th, your allowances will run until the 4th of the following month, and refresh on the 5th.
No, sorry. We’re unable to change the allowance refresh date.
All iD Mobile plans come with inclusive EU roaming. This lets you roam like you're at home in 50 destinations. Any minutes, texts and data you use come out of your monthly allowances (fair usage & open data policies apply).
1. Enable roaming on your phone. You can do this with the iD Mobile app or My Account online.
2. Head off on your travels. Visit any of the 50 inclusive EU roaming destinations.
3. Use your phone like at home. Minutes, texts ∓ data will come out of your allowance.
If you run out of an allowance and keep using it (for example, if you run out of minutes but keep phoning the UK), you'll be charge at our out-of-bundle roaming rates. See our roaming rates page.
Note: your out-of-bundle data usage will be capped at £41 (even if your cap is more), due to current EU regulations.
You can use add-ons in any of our 50 inclusive EU roaming destinations. So if you're ever running low on allowance, you can buy what you need with your iD Mobile app or My Account online. If you're in a destination where we don't offer inclusive EU roaming, your add-ons won't work and you'll be charged at our roaming rates for any usage.
When you're abroad in an inclusive EU roaming destination, you can use your minutes to call the UK, or another phone number in the destination you're in. If you call a non-UK number in a destination other to the one you're in, you won't be able to use your inclusive minutes - you'll be charged roaming rates instead.
No, the iD Mobile app doesn't use up any of your data. You can login and use it as many times as you want, in any EU country.