Understanding your bill

Your bill is refreshed every month, on the day you started your plan. Here’s everything you need to know about it.

How does my bill work?

Here's an example of how it works if you joined on the 1st of the month

Your first bill.

You'll get your first bill on the 2nd of the month (the day after you joined).

Your future bills.

You'll get future bills on the 1st of each month (the day you joined).

14 days to pay.

Payment is always due 14 days after the 'bill date' on your invoice.

* Your Pay Monthly plan will be adjusted every year by the rate of inflation.

How can I view my bill?

Online with My Account.

If you haven't registered yet, we recommend you do it now - it's quick and easy.

Log in

With the free iD app.

The iD mobile app gives you complete control even when you're on the go.

Download

What information is on my bill?

Each bill is split into easy-to-understand sections. Check out a sample below, and click for more information.

  • Page 1
  • Page 2
bill sample page 1
Account Details.

Account number.
This is the unique reference code for your personal account. If you contact us with an account query, please quote this number so we can quickly access your details.
Your allowances.
This is your standard monthly allowance of minutes, texts and data.
Bill number.
This is the unique reference code for this bill. If you contact us with a bill query, please quote this number so we can quickly access the details.

Payment Details.

Amount due.
This is the total outstanding amount you need to pay.
Billing period.
This is the length of time covered by this bill. At midnight on the second date, your allowances refresh and a new billing period starts.
Direct Debit due.
If you’ve set up a Direct Debit, the ‘amount due’ will automatically be taken from your bank account on the date shown. For more information on setting up a Direct Debit, take a look at the "how can I pay my bill" section.

Your name and phone number.

These are the personal details of the account holder.

Bill Summary.

Monthly recurring charge.
This is the your agreed monthly line rental, this will always be the same unless you change your plan.
200 Extra Minutes.
This will be any Add-Ons you purchased this month.
UK.
These are your UK-based charges for this billing period. For more details, check your bill breakdown.
International.
These are the charges for calling or texting abroad from the UK. For more details, check your bill breakdown.
Roaming.
These are charges for calling, texting or using data when you a) are roaming in a location that isn’t one of our 50 inclusive EU roaming destinations, or b) incur out-of-bundle charges when you're roaming in one of our 50 inclusive EU roaming destinations (you'll do this if you run out of an allowance and keep using it. For example, if you run out of minutes and keep making calls to the UK). For more details, check your bill breakdown.
Total charges for this month.
Your total charges for this billing period are made up of your line rental, plus any out of bundle charges.

Account summary.

Balance from your previous invoice
This is the total outstanding amount you need to pay. It may include outstanding amounts from previous bills, late payment fees and other additional charges. For more information on call charges and add-on prices, visit our call charges page.

Total amount due.

This is the total outstanding amount that you need to pay for this billing period. It includes your line rental, along with any extra charges and outstanding payments that may apply.

bill sample page 2
Your allowances.

This is a breakdown of how you've used your standard monthly allowances. Your 'Data Rollover' details are also included here. You’ll see the amount of data you've rolled over from last month, and the data you're rolling into next month.

Your bill breakdown.

UK.
These are your UK-based charges for this billing period.
Mobile, national & local calls.
This is a breakdown of all your mobile calls for this billing period. It includes details of the date, call duration and cost (if any).
Roaming.
If you’ve used your phone abroad in this billing period, your calls texts and data usage will be listed here.
Non-geographic calls.
Non-geographic calls consist of 08, 09 and 118 service numbers.
The costs for these calls consist of an Access Charge and a Service Charge. The iD Access Charge is 30p, and the Service Charge is set by the organisation you’re calling. See www.idmobile.co.uk/uk-calling or www.ukcalling.info for more details.

How can I pay my bill?

Direct Debit.

Direct Debit is the payment method we recommend. It's secure, easy to set up and completely automated.

One-off card payment.

We accept one-off card payments in emergencies. You can do this online, by phone or with the iD app.

Your questions answered.

Where can I view my bill?

You can view your bill by logging in to My Account or the iD app, and then going to My Billing.

How can I get paper billing?
Paper billing is available at a charge of £1.50 per month. You can choose it as your preferred method by logging in to your iD Mobile app or My Account. Then select 'Billing', scroll down to 'billing method', select 'change my billing method', and choose paper billing. Alternatively, click 'Chat to us' at the bottom right-hand corner of the screen and one of our Live Chat agents will assist you.
How can I pay my bill?

Direct Debit:

The best way to pay your bill is via Direct Debit - it's our preferred payment method. Paying by Direct Debit means you don't have to remember to make a payment every month and so avoid any issues with late payments. You can set up or amend your Direct Debit details using the iD Mobile App or by logging in to My Account.

Manual Payment:

We also accept one-off card payments in emergencies. You can make an emergency card payment using one of the following methods:

  1. Pay with the iD app. Navigate to My Billing and click on 'Make a payment'. Download it for free if you haven't already done so.
  2. Pay online with My Account. Navigate to My Billing and click on 'Make a payment'. To do this, register at my.idmobile.co.uk if you haven't already done so.
  3. Pay by phone. Call our dedicated payment line on 0333 003 0001.
Why do you bill me the day after I join?
We do this to ask you to pay your first month’s line rental in advance. This means that you’ll avoid getting a large bill shock when your first monthly bill arrives.
Can I change my payment date?

Not at the moment, but we're working on adding this option. It should be available shortly.

Do I need to pay any charges at the end of my plan?
Yes, at the end of your plan you'll pay your standard monthly plan amount, along with any additional charges you incurred outside of your allowances.
Will it cost me anything to cancel early?
Yes. As with other networks, if you cancel your iD plan early you’ll need to pay an early cancellation fee. The amount varies, depending on the type of plan and how early you want to cancel. To find out more, call our Customer Services team on 7777 free from your iD mobile, or 0333 003 7777 from a landline (charges from landlines and other mobile networks may vary).
What are the Multimedia Messaging Service (MMS) charges on my bill?
If you get a 30p charge on your bill for an MMS, it could be for a number of reasons. MMS includes picture messaging, video messaging, using emojis in a text, or sending an email by text.
How much does it cost to make a video call?

Video calling to iD and other UK mobile numbers costs 50p per minute, with a one-minute minimum call charge

Why did I get charged for accessing my voicemail?

Calls to access your voicemail come out of your monthly minutes allowance, but if you run out of minutes you’ll get charged the standard rate for using voicemail. This is currently 40p per minute, with a one-minute minimum call charge.

You’ll also be charged the standard voicemail rate if you use the call back service within voicemail. Find out more on the new Voicemail page.

If you access voicemail while roaming in a country not covered by your plan or bundle, you’ll also be charged. For details, check out our roaming call charge rates.

What are the charges for calls, texts, MMS and data outside of my allowance?

Please check our call charges table.

Can I set a cap (call limit) on my price plan?

Yes, all iD Mobile plans purchased after 15 June 2017 come with a pre-installed capping feature. If you purchased your plan before 15 November 2017, your cap is pre-set at your credit limit. If you purchased your plan after 15 November 2017, your cap is pre-set at £5.

It's easy to change your cap to as little as £5 using the iD Mobile App. Navigate to My Services and click on 'Edit my capped limit'.

For more information, please see our dedicated capping page.

How can I check my monthly usage?

You can easily check how many minutes, texts and data you're using throughout the month. Simply log in to the iD Mobile App, or My Account online, and then go to 'My Allowances'.

When do my allowances refresh?

Your allowances refresh each calendar month. The exact day depends on the date your plan started. For example, if you have a connection date of the 5th, your allowances will run until the 4th of the following month, and refresh on the 5th.

Can I change the date that my allowances refresh each month?

No, sorry. We’re unable to change the allowance refresh date.

What is inclusive EU roaming?

All iD Mobile plans come with inclusive EU roaming. This lets you roam like you're at home in 50 destinations. Any minutes, texts and data you use come out of your monthly allowances (fair usage & open data policies apply).

For more information, please see our dedicated EU roaming page.

Can't find what you're looking for?

Then head over to the iD Community. Take a look at the helpful community content or post your own question.

iD Community