Are you within your returns window?
You can return to any Currys store within 14 days, or by post within 30 days. If you're outside this returns window, it's a cancellation.
I'm within the returns window I'm outside the returns window
You’ll need to chat to us
Our Live Chat is open between 9am - 8pm Monday to Friday, and 9am - 6pm Saturday, Sunday and bank holidays.
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Returns unavailable
Unfortunately, returns are unavailable after 14-days in store or 30-days by post.
Find out how to cancel your plan
Whether you’re moving to another network and want to take your number with you or just want to cancel your plan; there are several ways you can cancel your plan. Click the button below for more information.
How to cancel your plan
It's easy to cancel in the iD Mobile app
Simply log in, go to the 'My account' page, and on the 'Manage my plan' tile click 'End my plan'. Please be aware that we need at least 30 day’s notice before your contract ends*. You can keep using your SIM as a Pay As You Go SIM card, or cut it up once you’ve cancelled your plan.
Login to My Account*Please note: if you decide to leave before your minimum contract period, you may be charged an early cancellation fee. You can check your estimated cost of a cancellation in the same location listed above.
Great. You can return in two ways
To store (within 14 days)
You can return any iD Mobile purchase to any Currys store. Please do this within 14 days, bringing proof of purchase with you.
Store locator
By post (within 30 days)
Our Live Chat team will be able to help you return by post. Live chat is open between 9am - 8pm Monday to Friday, and 9am - 6pm Saturday, Sunday and bank holidays.
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Are you within the returns window?
You can return a purchase made from Currys within 14 days. If you're outside this returns window, you will need to process your cancellation directly with iD Mobile.
I'm within the returns window I'm outside the returns window
Are you within the returns window?
You can return a purchase made from the Currys website within 14 days. If you're outside this returns window you will need to process your cancellation directly with us.
I'm within the returns window I'm outside the returns window
Let Currys help
To find out how to process a return with Currys, please visit the Returns & Exchanges page on their website.
Open currys.co.uk
Not to worry
Please contact one of our Live Chat agents, so they can look into your account in more detail to help you further.
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Where did you make your purchase from?
iD Mobile website Currys store Currys website