Returns & Cancellations

Answer these simple questions step by step so you only see the information relevant to you. You can go back a step any time.

Are you within your returns window?

You can return to any Carphone Warehouse store within 14 days, or by post within 30 days. If you're outside this returns window, it's a cancellation.

I'm within the returns window I'm outside the returns window

You’ll need to chat to us

Our Live Chat is open between 9am - 8pm Monday to Friday, and 9am - 6pm Saturday, Sunday and bank holidays.

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Cancellation iD

Find out how to cancel your plan

Whether you’re moving to another network and want to take your number with you or just want to cancel your plan; there are several ways you can cancel your plan. Click the button below for more information.

How to cancel your plan

It's easy to cancel in the iD Mobile app

Simply log in, go to the 'My account' page, and on the 'Manage my plan' tile click 'End my plan'. Please be aware that we need at least 30 day’s notice before your contract ends*. You can keep using your SIM as a Pay As You Go SIM card, or cut it up once you’ve cancelled your plan.

Login to My Account

*Please note: if you decide to leave before your minimum contract period, you may be charged an early cancellation fee. You can check your estimated cost of a cancellation in the same location listed above.

Great. You can return in two ways

To store (within 14 days)

You can return any iD Mobile purchase to any Carphone Warehouse store. Please do this within 14 days, bringing proof of purchase with you.

Store locator

By post (within 30 days)

Our Live Chat team will be able to help you return by post. Live chat is open between 9am - 8pm Monday to Friday, and 9am - 6pm Saturday, Sunday and bank holidays.

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Are you within the returns window?

You can return a purchase made from Carphone Warehouse within 14 days. If you're outside this returns window, you will need to process your cancellation directly with iD Mobile.

I'm within the returns window I'm outside the returns window

Are you within the returns window?

You can return a purchase made from the Carphone Warehouse website within 14 days. If you're outside this returns window you will need to process your cancellation directly with us.

I'm within the returns window I'm outside the returns window

Let Carphone Warehouse help

To find out how to process a return with Carphone Warehouse, please visit the Returns & Exchanges page on their website.

Open carphonewarehouse.co.uk

Not to worry

Please contact one of our Live Chat agents, so they can look into your account in more detail to help you further.

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Looking to request a PAC or STAC (to switch to another network, with or without your current mobile number)? Find out more.