Returns & Cancellations

Answer these simple questions step by step so you only see the information relevant to you. You can go back a step any time.

Are you within your returns window?

You can return to any Carphone Warehouse store within 14 days, or by post within 30 days. If you're outside this returns window, it's a cancellation.

I'm within the returns window I'm outside the returns window

You'll need to contact us.

You can chat with one of our Live Chat agents by choosing the ‘Launch live chat’ button below. They will be able to offer a personalised response, and they can provide options on how you can keep your number. If nobody is available to chat, visit our ‘Contact us’ page.

Contact us

SIMple.

You don’t need to return the SIM card to us. You can keep using it as a Pay As You Go SIM card, or cut it up once you’ve cancelled your plan. We need at least 30 days notice before your contract ends.

Continue to cancel / return

Great. You can return in two ways.

To store. (within 14 days)

You can return any iD Mobile purchase to any Carphone Warehouse store. Please do this within 14 days, bringing proof of purchase with you.

Store locator

By post. (within 30 days)

One of our Live Chat team will be able to help you return package by post. If nobody is available to chat, contact us to get started.

It's easy to do in the iD Mobile app.

Simply log in, go to the 'My account' page, and on the 'Manage my plan' tile click 'End my plan'. You'll then be taken through the cancellation process. Please be aware that we need at least 30 day’s notice before your contract ends*.

Login to My Account

*Please note: if you decide to leave before your minimum contract period, you may be charged an early cancellation fee. You can check your estimated cost of a cancellation in the same location listed above.

Are you within the returns window?

You can return a purchase made from Carphone Warehouse within 14 days. If you're outside this returns window, you will need to process your cancellation directly with iD Mobile.

I'm within the returns window I'm outside the returns window

Are you within the returns window?

You can return a purchase made from the Carphone Warehouse website within 14 days. If you're outside this returns window you will need to process your cancellation directly with us.

I'm within the returns window I'm outside the returns window

Let Carphone Warehouse help.

To find out how to process a return with Carphone Warehouse, please visit the Returns & Exchanges page on their website.

Open carphonewarehouse.co.uk

Not to worry.

Please contact one of our Live Chat agents, so they can look into your account in more detail to help you further.

Contact us
Looking to request a PAC or STAC (to cancel your plan or keep your number when you move to iD? Find out more.