Deliveries.
Everything you need to know about your iD Mobile Delivery.
What did you order?
We use DPD, Royal Mail or digital delivery to fulfil orders.
Select what you've purchased below for more information.
Who will deliver my order?
We offer free next-day delivery with DPD when you order Monday to Thursday before 8pm.
| Order placed. | Day of delivery. |
|---|---|
| Monday before 8pm | Tuesday |
| Monday 8pm - Tuesday 8pm | Wednesday |
| Tuesday 8pm - Wednesday 8pm | Thursday |
| Wednesday 8pm - Thursday 8pm | Friday |
| Thursday 8pm - Friday 8pm | Monday |
| Friday 8pm - Monday 8pm | Tuesday |
*Please note: Delivery dates may vary during Bank Holidays, leading to changes in the expected delivery schedule.
DPD PIN.
Your order will be delivered by our partner DPD, who will send you delivery updates and a unique security PIN to help prevent fraud. You'll receive this PIN by email and SMS along with your one-hour delivery slot.
Download the DPD app to track your parcel in real time, manage delivery options, and receive notifications so you never miss a delivery.
Already ordered?
Track your orderWho will deliver my order?
Our SIM Only or replacement SIM orders are sent by Royal Mail Tracked 48 and arrive within 2-3 working days.
Once your order is on its way, Royal Mail will email you with your tracking information.
|
Order
placed. |
Expected delivery day. |
|---|---|
| Monday before 8pm | Wednesday - Thursday |
| Monday 8pm - Tuesday 8pm | Thursday - Friday |
| Tuesday 8pm - Wednesday 8pm | Friday - Saturday |
| Wednesday 8pm - Thursday 8pm | Monday - Tuesday |
| Thursday 8pm - Friday 8pm | Tuesday - Wednesday |
| Friday 8pm - Monday 8pm | Wednesday - Thursday |
How will my order be delivered?
Your eSIM QR Code will be sent to you by email.
If you select an eSIM with
a SIM only deal:
Your eSIM QR code will be sent shortly after your order is processed. If you place your order after 10pm, you may receive your email the next morning.
If you select an eSIM with
a Pay
monthly phone plan:
Your eSIM QR code will be sent to you by email once your phone is dispatched.
What should I do if I haven’t received my eSIM?
Please check your spam or junk folder for your eSIM QR Code email.
Can’t find it?
Chat to usFAQs.
Who will deliver my order?
We offer free next-day delivery with DPD when you order between Monday to Thursday before 8pm.
| Order placed. | Day of delivery. |
|---|---|
| Monday before 8pm | Tuesday |
| Monday 8pm - Tuesday 8pm | Wednesday |
| Tuesday 8pm - Wednesday 8pm | Thursday |
| Wednesday 8pm - Thursday 8pm | Friday |
| Thursday 8pm - Friday 8pm | Monday |
| Friday 8pm - Monday 8pm | Tuesday |
*Please note: Delivery dates may vary during Bank Holidays, leading to changes in the expected delivery schedule.
DPD PIN.
Your order will be delivered by our partner DPD, who will send you delivery updates and a unique security PIN to help prevent fraud. You'll receive this PIN by email and SMS along with your one-hour delivery slot.
Download the DPD app to track your parcel in real time, manage delivery options, and receive notifications so you never miss a delivery.
Already ordered?
Track your orderFAQs.
It depends on what you've ordered. Address changes for Royal Mail deliveries aren't possible once the order is placed. If you purchased a product delivered by DPD, you can use your delivery reference to get in touch with them directly and ask about the possibility of modifying the delivery address. To find your delivery partner, choose your product above.
You might be able to cancel or change your order, as long as it hasn't been sent out for delivery yet (if it has, we'll have sent you a confirmation email).
To cancel or change an order that hasn't been sent out yet,
chat to us
and we'll do our best to help. If we've already sent out your item, you might be able to return or exchange it.
DPD deliveries
If you've got your order reference number you can track your DPD delivery order
here.
Royal Mail deliveries
It usually takes Royal Mail no more than 2-3 working days to deliver. If you haven't received your order after 5 working days,
chat to us
with your order details and we'll investigate.
DPD deliveries
DPD orders no longer require a signature, however a PIN has to be provided to the delivery driver. When your order is out for delivery, you will receive an email which will contain your unique PIN. If you have provided us with a mobile number, you will also receive your unique PIN via SMS.
You can find your PIN in the DPD App too. If you’re unable to receive the delivery yourself, then you can share your PIN with someone you choose, to receive the delivery on your behalf.
Please note: we don’t recommend sharing the PIN with an unknown person.
Royal Mail deliveries
Royal Mail deliveries don't require a signature.
If you know you’re not going to be in when DPD is due to deliver your order, you can reschedule the delivery in advance of the one-hour time slot they’ve provided. This can be completed via the DPD app or by clicking the link shared in the email/SMS.
For safety and security, all orders require a PIN to be shared with the driver. This means your driver won't be able to leave them in a safe space or with a neighbour.
If you order multiple items, even at the same time, your delivery may come in separate packages as we might send them from different locations. Your products might also be delivered by different delivery partners (DPD or Royal Mail), depending on what you’ve ordered. For more information on your delivery partner, choose the type of product you are getting above.
We deliver to addresses right across mainland UK and Northern Ireland, and to all UK islands.
We do not deliver to the Channel Islands, BFPO addresses, or any locations outside of the UK.
Please allow 48 hours for delivery to Northern Ireland, and certain areas of Scotland and Cornwall.
Next-day delivery is also not available to the following postcodes:
- AB30
- AB44 - AB56
- BT
- EIZZ75 (All)
- FK17 - FK21
- G83
- GY (All)
- HS1 - HS9
- IM (All)
- IV (All)
- JE (All)
- KA27 - KA28
- KW0 - KW99
- PA20 - PA99
- PH17 - PH99
- TR21 - TR25
- ZE (All)