Deliveries.
Everything you need to know about your iD Mobile Delivery.
What did you order?
We use DPD,
Royal Mail or
digital delivery to fulfil orders.
Select what
you've purchased below
for more information.
Who will deliver my order?
We offer free next-day delivery by DPD if you order between Monday to Thursday before 8pm.
| Order placed. | Day of delivery. |
|---|---|
| Monday before 8pm | Tuesday |
| Monday 8pm - Tuesday 8pm | Wednesday |
| Tuesday 8pm - Wednesday 8pm | Thursday |
| Wednesday 8pm - Thursday 8pm | Friday |
| Thursday 8pm - Friday 8pm | Monday |
| Friday 8pm - Monday 8pm | Tuesday |
*Please note: Delivery dates may vary during Bank Holidays, leading to changes in the expected delivery schedule.
DPD PIN.
To help prevent fraud, our DPD deliveries include a unique DPD PIN, which you will receive by email and/or SMS with your one-hour delivery slot. Please share this PIN with your delivery driver.
You can also find your PIN in the DPD app.
Already ordered?
Track your orderWho will deliver my order?
If you order a SIM Only or replacement SIM, it will be delivered by Royal Mail 2nd Class. This usually takes no more than 2-3 working days to arrive. Keep an eye on your post!
| Order placed. | Day of delivery. |
|---|---|
| Monday before 4pm | Thursday |
| Monday 4pm - Tuesday 4pm | Friday |
| Tuesday 4pm - Wednesday 4pm | Saturday |
| Wednesday 4pm - Thursday 4pm | Monday |
| Thursday 4pm - Friday 4pm* | Tuesday |
| Friday 4pm - Monday 4pm | Wednesday |
*Please note: Delivery dates may vary during Bank Holidays, leading to changes in the expected delivery schedule.
How will my order be delivered?
Your eSIM QR Code will be sent to you by email.
If you
select an eSIM with
a SIM only
deal:
Your eSIM QR code will be sent shortly after your order is processed. If you place your order after 10pm, you may receive your email the next morning.
If you
select an eSIM with
a Pay
monthly phone
plan:
Your eSIM QR code will be sent to you by email once your phone is dispatched.
What should I do if I haven’t received my eSIM?
Please check your spam or junk folder for your eSIM QR Code email.
Can’t find it?
Chat to usWho will deliver my order?
We offer free next-day delivery by DPD if you order between Monday to Thursday before 8pm.
| Order placed. | Day of delivery. |
|---|---|
| Monday before 8pm | Tuesday |
| Monday 8pm - Tuesday 8pm | Wednesday |
| Tuesday 8pm - Wednesday 8pm | Thursday |
| Wednesday 8pm - Thursday 8pm | Friday |
| Thursday 8pm - Friday 8pm | Monday |
| Friday 8pm - Monday 8pm | Tuesday |
*Please note: Delivery dates may vary during Bank Holidays, leading to changes in the expected delivery schedule.
DPD PIN.
To help prevent fraud, our DPD deliveries include a unique DPD PIN, which you will receive by email and/or SMS with your one-hour delivery slot. Please share this PIN with your delivery driver.
You can also find your PIN in the DPD app.
Already ordered?
Track your orderFAQs.
It depends on what you've ordered. Address changes for Royal Mail deliveries aren't possible once the order is placed. If you purchased a product delivered by DPD, you can use your delivery reference to get in touch with them directly and ask about the possibility of modifying the delivery address. To find your delivery partner, choose your product above.
You might be able to cancel or change your order, as long as it hasn't been
sent out
for delivery yet (if it has, we'll have sent you a confirmation email).
To
cancel or
change an order that hasn't been sent out yet, chat to us and we'll
do our
best to
help. If we've already sent out your item, you might be able to return or
exchange
it.
DPD deliveries
If you've got your order
reference
number you can
track your DPD delivery order here.
Royal Mail deliveries
It usually takes Royal
Mail no
more than
2-3 working days to deliver. If you haven't received your order after 5
working
days, chat to
us with your order details and we'll investigate.
DPD deliveries
DPD orders no longer require a
signature, however
a PIN has to be provided to the delivery driver. When your order is out for
delivery, you will receive an email which will contain your unique PIN. If
you have
provided us with a mobile number, you will also receive your unique PIN via
SMS.
You
can find your PIN in the DPD App too. If you’re unable to receive the
delivery
yourself, then you can share your PIN with someone you choose, to receive
the
delivery on your behalf.
Please note: we don’t recommend sharing the
PIN
with an
unknown person.
Royal Mail deliveries
Royal Mail deliveries
don't
require a
signature.
If you know you’re not going to be in when DPD is due to deliver your order, you can reschedule the delivery in advance of the one-hour time slot they’ve provided. This can be completed via the DPD app or by clicking the link shared in the email/SMS.
For safety and security, all orders require a PIN to be shared with the driver. This means your driver won't be able to leave them in a safe space or with a neighbour.
If you order multiple items, even at the same time, your delivery may come in separate packages as we might send them from different locations. Your products might also be delivered by different delivery partners (DPD or Royal Mail), depending on what you’ve ordered. For more information on your delivery partner, choose the type of product you are getting above.
We deliver to addresses right across mainland UK and Northern Ireland, and to all UK islands.
We do not deliver to the Channel Islands, BFPO addresses, or any locations outside of the UK.
Please allow 48 hours for delivery to Northern Ireland, Isle of Man, and certain areas of Scotland and Cornwall.
Next-day delivery is also not available to the following postcodes:
- AB30
- AB44 - AB56
- BT
- EIZZ75 (All)
- FK17 - FK21
- G83
- GY (All)
- HS1 - HS9
- IM (All)
- IV (All)
- JE (All)
- KA27 - KA28
- KW0 - KW99
- PA20 - PA99
- PH17 - PH99
- TR21 - TR25
- ZE (All)
