Where is my order?
  • We offer free next-day delivery on our phones and tablet orders (for orders placed Monday to Thursday). DPD (UK) express parcel delivery service delivers on our behalf.

    If you order a SIM Only or replacement SIM from us it will be delivered by Royal Mail, which usually takes no more than 2-3 working days to arrive.

    Please note: Your DPD email may show that your delivery is coming from Currys (our parent company).

  • Who'll be delivering my order?
    If you've ordered a phone or tablet, the DPD (UK) express parcel delivery service will deliver it to you on our behalf.
  • When will my order arrive?

    If you've ordered a phone or tablet, the DPD (UK) express parcel delivery service will deliver it to you on our behalf.

    For phones & tablets

    We know you don't want to be kept waiting. So we offer FREE next day delivery on all our phones and tablets. As long as you order before 8pm (Monday-Thursday) you'll get it the very next day, free of charge.

    Order placed Day of delivery
    Monday before 8pm Tuesday
    Monday 8pm - Tuesday 8pm Wednesday
    Tuesday 8pm - Wednesday 8pm Thursday
    Wednesday 8pm-Thursday 8pm Friday
    Thursday 8pm-Friday 8pm* Monday
    Friday 8pm -Monday 8pm Tuesday

    *If you place an order on Friday, please note: we don't offer free next day delivery on Saturday, and DPD doesn't deliver on Sunday. Your order will be delivered on Monday (if you order before 8pm Friday) or Tuesday (if you order after 8pm Friday).

    For SIM cards

    If you've ordered a SIM card (SIM Only or DataOnly), it usually takes Royal Mail no more than 2-3 working days to deliver.

  • What time of day does DPD deliver?

    DPD delivers between 7.30am and 7.30pm. They'll send you a text message on the delivery day to confirm your one-hour delivery time slot.

    If your delivery address is in a remote area that falls outside DPD's one-hour delivery time slot service, you won't get a text.

  • Does DPD provide a delivery tracking service?

    Yes. If you've got your order reference number you can track your DPD delivery here.

  • What happens if I'm not in when they try to deliver?

    DPD deliveries

    All DPD deliveries require a PIN to be shared with the driver. If you're not home, DPD will be unable to leave the parcel in a safe space or with a neighbour and will re-attempt delivery for the next working day. You can always reschedule the delivery, once your one hour time slot has been shared, to a more suitable day.

    If after 3 attempts the delivery hasn't been successful, the order will be returned to iD.

    Royal Mail deliveries

    If you're not at home when Royal Mail arrives with your order, and it doesn't fit through your letterbox, they'll leave a card to let you know they tried to deliver.

    You usually have seven days to pick it up from your local depot or arrange re-delivery. If you don't contact Royal Mail, they'll return your order to us, which can take up to 21 days. If this happens, we'll try to get in touch with you to organise a new delivery.

    If we can't contact you, we'll cancel your order and refund you in the same way that you paid for your order – so if you paid by card, we'll credit the same card. We can't offer cash refunds though, so if you paid cash we'll send a cheque.

  • My delivery is late. What should I do?

    DPD deliveries

    If you've got your order reference number you can track your DPD delivery here. If you want more help, you can contact DPD here.

    Royal Mail deliveries

    It usually takes Royal Mail no more than 2-3 working days to deliver. If you haven't received your order after 5 working days, contact us with your order details and we'll investigate.

About your Delivery
  • You might be able to cancel/amend your order, change your delivery address, or choose another delivery day. It all depends on what you ordered, and when you ordered it.

  • How do I cancel or change my order?

    You might be able to cancel or change your order, as long as it hasn't been sent out for delivery yet (if it has, we'll have sent you a confirmation email).

    To cancel or change an order that hasn't been sent out yet, chat to us and we'll do our best to help.

    If we've already sent out your item, you might be able to return or exchange it.

  • Can I change my delivery address?

    It depends what you've ordered. Because of security issues, some items can only be delivered to your actual billing address.

    If you've ordered something that CAN be sent to a different address, you can request this by replying to the text or email message you get from DPD.

Delivery FAQs
  • If you can't find the answer to your query above, check out our most frequently asked delivery questions here.

  • Do I need to be at home to sign for my delivery?

    DPD deliveries

    DPD orders no longer require a signature, however a PIN has to be provided to the delivery driver. This is shared along with your one hour time slot window. Without this, the order cannot be delivered so please ensure you have your PIN to hand to receive the delivery.

    If you’re unable to receive the delivery yourself, then you can share your PIN with someone you choose, to receive the delivery on your behalf.

    Please note: we don’t recommend sharing the PIN with an unknown person.

    Royal Mail deliveries

    Royal Mail deliveries don't require a signature.

  • Will all my items arrive together?

    If you order more than one item (even at the same time), your order might be delivered in several packages. This is because we sometimes need to get products from different locations.

    Also, depending on what type of product you order, you might get separate deliveries from DPD and Royal Mail. See 'Who'll be delivering my order?' above for more details.

  • What addresses are you unable to deliver to?

    In most cases, we'll need to deliver to your billing address for security reasons. We can't deliver anywhere outside of the UK.

    Unfortunately we're also unable to deliver to BFPO (British Forces Post Office) addresses, PO boxes, educational establishments, hospitals, MOD (Ministry of Defence) locations, or work addresses that aren't on our database.

  • What if I won't be in during the one-hour delivery time slot that DPD advised me by text?

    If you know you’re not going to be in when DPD is due to deliver your order, you can reschedule the delivery in advance of the one-hour time slot they’ve provided. This can be completed via the DPD app or by clicking the link shared in the email/SMS.

    For safety and security, all orders require a PIN to be shared with the driver. This means your driver won't be able to leave them in a safe space or with a neighbour.

  • What happens if Royal Mail can't deliver my order?

    If Royal Mail are delivering your order (see 'Who'll be delivering my order?' above for more details) they usually take 1-2 business days.

    If you don't receive anything after 4 business days, chat to us and we'll sort it out.

  • What is DPD PIN Delivery?

    Due to the value of some products, all DPD deliveries will now require a unique PIN. Once your order has been processed, you will receive an email confirmation from DPD with your unique PIN. You can also find your PIN in the DPD App.

    If you lose the PIN the driver can resend it to the mobile number and/or email address initially entered in your order. If you’re unable to present the PIN, the driver will schedule a reattempt delivery.

    If you're unable to receive the delivery yourself, then you can share your PIN with someone you choose, to receive the delivery on your behalf.

    Please note: we don't recommend sharing the PIN with an unknown person. If there is no-one available to receive the delivery, DPD will re-attempt to deliver on the next working day.

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