Need help?

Find all the information you may need, in one place.

Whether you're setting up your phone for the first time, managing your account, travelling abroad, we make finding the right answers simple.

Latest updates.

Get the up-to-date information on any changes or disruptions to your service, so you’re always in the know.

See updates
Yellow warning triangle icon
Exclamation warning icon

Suspect fraud?

Talk to us if you think you’ve been affected by SIM swap, PAC request, or contract frauds.

Contact us.

Get the help you need, in the way that works best for you - right now.

iD Mobile app.

Manage multiple plans, get real-time usage insights and stay in control, all in one place.

Community.

No matter how big or small your question may be, the iD Community is here to help.

Automated services.

Check your allowances, make a payment and more through our Automated Telephone Service.

Live chat.

Talk to our Chat Bot to answers simple questions, or to an advisor for anything else.

Accessibility for all.

We take support seriously – that’s why we offer dedicated tools and tailored services to ensure all our vulnerable customers get the care they need.

Pay monthly plans.

See our range of phones from the world’s leading manufacturers.

View deals

SIM only plans.

See our range of great value 1, 12 or 24-month SIM only plans.

View deals