Call Charges

Select the type of plan relevant to you


Pay Monthly Out-of-Plan Charges

If you have a pay monthly plan with iD Mobile and you go over your allowances, you could incur some extra charges. Here we explain what those charges will be. Remember, one simple way to avoid extra charges is to top up your data or minutes with an add-on.

Standard out-of-plan changes

If you go over your allowance when you’re in the UK or one of our 50 Inclusive Roaming countries, this table shows what you’ll be charged for standard use.

Calls

Calls to standard UK mobile numbers, numbers starting 01, 02, 03, numbers based in the Channel Islands or Isle of Man, calls to non-standard 07 numbers

Texts

All iD Mobile pay monthly plans come with unlimited standard texts

Data

Data use per MB

Don’t forget, you can avoid out-of-plan costs by getting an add-on. Find out more about our range of add-ons here.

Non-geographic calls

Non-geographic calls are those made to numbers starting 087, 084, 09 and 118. These numbers are usually used by banks, customer helplines, utility companies and government departments. You also call them when you vote on a TV show or enter a TV quiz, or get information and make payments for services.

Calls to non-geographic numbers are made up of two parts: an Access Charge and a Service Charge. The Access Charge is how much iD Mobile charges you for making the call. The current iD Mobile Access Charge is 45p, plus 45p per minute. The Service Charge is set by the organisation you're calling – it has nothing to do with iD Mobile. The organisation you're calling should have details of its Service Charge on its website, or they should make you aware of it before connecting your call.

MMS (Multimedia Message Service)

When you use your phone in one of our Inclusive Roaming destinations, your minutes, texts and data will come out of your plan’s allowances. Remember, if you’re about to go over your allowance, you can top up your data or minutes by buying an add-on. If you do exceed your allowance, then standard out-of-plan charges apply. If you’re due to visit a country not included in our Inclusive Roaming list, you can find our roaming charges here.

MMS

(pictures, photos, emojis, GIFs, audio, video files)

30p

Find out more about MMS messages here.

Roaming charges

When you use your phone in one of our Inlusive Roaming destinations, your minutes, texts and data will come out of your plan’s allowances. Remember, if you’re about to go over your allowance, you can top up your data or minutes by buying an add-on. If you do exceed your allowance, then standard out-of-plan charges apply. If you’re due to visit a country not included in our Inclusive Roaming list, you can find our roaming charges here.

International charges

If you want to call or text abroad from the UK, you can find all our international charges here.

Freephone numbers

Call to numbers starting 0800 or 0808 Free

Calls to Emergency services

999 emergency services Free
111 NHS medical helpline Free
112 emergency services (from a mobile) Free
101 Police non-emergency line Free

Other numbers

Personal numbering services (starting 070) per min £2
Pager calls (starting 076) £1.22
Corporate numbering service (starting 070) per min £2
Premium numbers per min £2

Pay as you go PAYG Charges

If you have a Pay as you go (PAYG) plan with iD Mobile you can either purchase one of our six Pay as you go bundles, or literally pay as you go using the Top-up credit on your account. Here we explain the standard Minutes, Texts and Data charges for PAYG plans, as well as a few other charges to be aware of.

Standard PAYG charges

Calls

Calls standard UK mobile numbers, numbers starting 01, 02, 03, numbers based in the Channel Islands or Isle of Man, calls to non-standard 07 numbers

Texts

Texts Standard text message (up to 160 characters)

Data

Data use per MB

Don’t forget, if you haven’t done so already you can avoid some out-of-bundle costs by getting a Pay as you go bundle.

Non-geographic calls

Non-geographic calls are those made to numbers starting 087, 084, 09 and 118. These numbers are usually used by banks, customer helplines, utility companies and government departments. You also call them when you vote on a TV show or enter a TV quiz, or get information and make payments for services.

Calls to non-geographic numbers are made up of two parts: an Access Charge and a Service Charge. The Access Charge is how much iD Mobile charges you for making the call. The current iD Mobile Access Charge is 45p, plus 45p per minute. The Service Charge is set by the organisation you're calling – it has nothing to do with iD Mobile. The organisation you're calling should have details of its Service Charge on its website, or they should make you aware of it before connecting your call.

Multimedia Message Service

An MMS lets you send and receive messages containing pictures, photos, emojis, GIFs, audio and video over text. It’s sent the same way as a normal text and can incur a charge if it’s not included in your allowance. Don’t forget, messages sent on iMessage and Whatsapp use your data allowance.

MMS

(pictures, photos, emojis, GIFs, audio, video files)

5p

Find out more about MMS messages here.

Roaming charges

When you use your phone in one of our Inlusive Roaming destinations, your minutes, texts and data will come out of your plan’s allowances. Remember, if you’re about to go over your allowance, you can top up your data or minutes by buying an add-on. If you do exceed your allowance, then standard out-of-plan charges apply. If you’re due to visit a country not included in our Inclusive Roaming list, you can find our roaming charges here.

International charges

If you want to call or text abroad from the UK, you can find all our international charges here.

Freephone numbers

Call to numbers starting 0800 or 0808 Free

Calls to Emergency services

999 emergency services Free
111 NHS medical helpline Free
112 emergency services (from a mobile) Free
101 Police non-emergency line Free (15p per call for Pay Monthly)

Other numbers

Personal numbering services (starting 070) per min £2
Pager calls (starting 076) £1.22
Corporate numbering service (starting 070) per min £2
Premium numbers per min £2