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Call Abroad add-ons Terms of Service.

Terms of service.

  1. International call add‑ons (“Call Abroad add‑ons”) are available to iD Mobile Pay Monthly customers.
  2. Call Abroad add-ons give you a monthly allowance of minutes to call standard landline & mobile numbers in selected destinations from the UK. See below for a list of all included destinations.
  3. Call Abroad add-ons are for your personal and non-commercial use.
  4. Call Abroad add-ons can be purchased as a single one-off 1-month purchase or as a monthly automatically renewing add-on which will continue, until you choose to cancel it.
  5. Cancellations must be requested at least 1 hour before the add-on renews. Example: If the add-on is renewing at 00:00 on 24th May, then the cancellation must be submitted before 23:00 on 23rd May.
  6. The cost of each Call Abroad add-on will be added to your next bill.
  7. You can stop a monthly add-on from auto-renewing in the iD Mobile app via Plan > Add-Ons > Manage Your Add-Ons. Once disabled, it won’t renew next month and will expire either one calendar month from the date it auto-renewed or one calendar month from day of purchase if you are still within the first month. You can use the add-on until it expires or until the allowance runs out—whichever comes first.
  8. Call Abroad add-ons will be active from the date of purchase and will last for a calendar month or until all allowances are used - whichever comes first.
  9. After you use your allowance, calls to those destinations will be charged at the rates in the iD Mobile standard out of plan call rates unless another Call Abroad add-on is purchased.
  10. Any unused allowances will not roll over into the following month and will expire at a specific time depending on whether you purchased a one-off or auto renew add-on (see the table below).
    Purchased between the 1st–28th of the month

    The expiry time of a one-off add-on will be set to one calendar month from the purchase time.

    Example: A one-off add-on purchased at 12:54 on 2nd February 2026 expires at 12:54 on 2nd March 2026.

    The auto-renewal of an add-on will be set to one calendar month at midnight and will continue to renew monthly at midnight.

    Example: An auto-renewing add-on purchased at 12:54 on 2nd February 2026 will renew at 00:00 on 2nd March 2026 then 00:00 on 2nd April 2026 and so on.
    Purchased between the 29th–31st of the month

    If the equivalent day-of-month does not exist in the following month (e.g. 29th-31st in February, or 31st in a 30-day month), the expiry date will default to the last calendar day of the next month, at the same purchase time.

    Example: A one-off add-on purchased at 12:54 on 31st January 2026 will expire at 12:54 on 28th February 2026

    If the equivalent day-of-month does not exist in the following month (e.g. 29th-31st in February or 31st in a 30-day month), the expiry date will default to the last calendar day of the next month, at midnight.

    Example: A recurring add-on purchased at 12:54 on the 31st January 2026 will renew at 00:00 on the 28th February 2026 then 00:00 on the 31st March 2026 and so on.
  11. Calls to premium rate numbers and other non-geographic numbers are excluded.
  12. You must not use Call Abroad add-on for telemarketing or bulk outbound calls, automated dialling systems, call forwarding to premium rate or restricted numbers or any other unlawful, harmful or abusive activity.
  13. If fraudulent, commercial, or excessive use is suspected in breach of any of these terms, iD Mobile reserves the right to suspend, limit, or remove the add‑on.
  14. iD Mobile may vary, suspend, or withdraw any Call Abroad add‑ons, including destination lists or pricing, for legal, regulatory, or commercial reasons. Customers will be given 30 days’ notice where required.
  15. iD Mobile cannot guarantee uninterrupted service due to factors beyond its control, including foreign carrier outages, network failures, or changes in international routing.
  16. All Call Abroad add-ons are strictly non-refundable unless required by law. This applies to both one-off and auto-renew add-ons, regardless of whether the allowance is partially or fully unused.
  17. You can purchase more than one Call Abroad add-on at the same time, however only one auto-renewing add-on can be active at any time.
  18. If you purchase multiple Call Abroad add-ons, and call a country that is included in both, the below prioritisation will come into effect:

    EU & Global add-ons Active

    • If a country is included in both the EU and Global add-ons, usage will be depleted from the EU add-on first.

    EU & World add-ons Active

    • If a country is included in both the EU and World add-ons, usage will be depleted from the EU add-on first.

    Global & World add-ons Active

    • If a country is included in both the Global and World add-ons, usage will be depleted from the Global add-on first.

    Example Scenario:

    • You purchase a World add-on on 15th March 2026.
    • You purchase an EU add-on on 23rd March 2026.
    • A call is made to France (present in both add-ons) on 24 March 2026. According to the hierarchy outlined above, usage will be deducted from the EU add-on first, even though the World add-on was purchased earlier.
  19. iD Mobile is not liable for losses beyond its control; liability is limited to the cost of the Call Abroad add-on.

Call Abroad 100 Minutes EU - £5.00

The Call Abroad 100 Minutes EU add‑on is charged at £5 for a month or £5 per month if the auto-renew option is selected. Where the auto-renew option is chosen, monthly charges will continue to be applied until the add‑on is removed.

Includes calls to the following 28 EU countries from UK: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

Call Abroad 150 minutes Global Faves - £7.50

The Call Abroad 150 Minutes Global Faves add-on is charged at £7.50 for a month or £7.50 per month if the auto-renew option is selected. Where the auto-renew option is chosen, monthly charges will continue to be applied until the add on is removed.

Includes calls to the following 68 EU and Global countries from UK: Australia, Bangladesh, Bermuda, Bhutan, Brazil, Canada, Chile, China, Colombia, Costa Rica, Dominican Republic, Faroe Islands, Finland, Greenland, Guadeloupe, Guam, Hong Kong, India, Indonesia, Japan, Kuwait, Laos, Lithuania, Malaysia, Mexico, Mongolia, Namibia, New Zealand, Pakistan, Paraguay, Peru, Puerto Rico, Singapore, South Korea, Switzerland, Taiwan, Thailand, United States of America, Venezuela, Vietnam. Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

Call Abroad 75 minutes Worldwide - £12.00

Call Abroad 75 Minutes Worldwide add-on is charged at £12 for a month or £12 per month if the auto-renew option is selected. Where the auto-renew option is chosen, monthly charges will continue to be applied until the add on is removed.

Includes calls to the following 136 countries from UK: Afghanistan, Andorra, Anguilla, Antigua And Barbuda, Argentina, Armenia, Aruba, Bahamas, Bahrain, Barbados, Belize, Bolivia, Botswana, British Virgin Islands, Cayman Islands, Dominica (Commonwealth Of), East Timor, Ecuador, Eritrea, Ethiopia, Fiji, French Polynesia, Georgia, Ghana, Gibraltar, Grenada, Guatemala, Guernsey, Guyana, Iraq, Isle of Man, Israel, Jamaica, Jersey, Jordan, Kazakhstan, Kenya, Lebanon, Libya, Marshall Islands, Mauritius, Moldova, Monaco, Montserrat, Mozambique, Myanmar, Nepal, Nigeria, Oman, Palestine, Panama, Philippines, Qatar, Russia, Saudi Arabia, South Africa, Sri Lanka, Tajikistan, Tanzania, Trinidad And Tobago, Turkey, Turkmenistan, Turks And Caicos Islands, Ukraine, United Arab Emirates, Uruguay, Uzbekistan, Yemen. Australia, Bangladesh, Bermuda, Bhutan, Brazil, Canada, Chile, China, Colombia, Costa Rica, Dominican Republic, Faroe Islands, Finland, Greenland, Guadeloupe, Guam, Hong Kong, India, Indonesia, Japan, Kuwait, Laos, Lithuania, Malaysia, Mexico, Mongolia, Namibia, New Zealand, Pakistan, Paraguay, Peru, Puerto Rico, Singapore, South Korea, Switzerland, Taiwan, Thailand, United States of America, Venezuela, Vietnam. Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.