Travelling abroad?
Understand the costs when roaming and calling abroad from the UK.
Roam free!
In 50 destinations worldwide, up to 30GB at no extra cost.
Roam faster!
Get faster speeds when roaming abroad with 5G available in 33 countries.
Limit extra charges.
Use our Bill Capping feature to limit extra charges when you're abroad.
How much will I be charged?
Select a country to see how much it costs to use your phone while travelling there.
Heading on a cruise? Sea Roaming charges may apply.
Roaming charges in .
Great news! is one of our free Roaming destinations which means that you can use your monthly data allowance and add-ons at no extra cost, up to 30GB.
The table below displays how much you’ll be charged for any minutes, texts or data that you use.
What does Roaming include?
- Use your remaining inclusive data, up to 30GB.
- Call or text the UK (standard landline and mobile numbers) with remaining inclusive minutes and texts.
- Band 1 destinations: Call or text any Band 1 destination with remaining inclusive minutes and texts.
- Band 2 destinations: Call or text the same destination with remaining inclusive minutes and texts.
- Use UK add-ons.
- Receive incoming calls and texts from any country.
Note: The following numbers are blocked while Roaming: Premium numbers starting with 118, 09, 070, non-premium non-geographic numbers (084, 087) and free numbers (080). Calls and texts to Band 2 destinations, when not in the same country, will be charged at our standard out-of-plan roaming rates. For more information, please see our charges table below.
What happens if I go over my monthly allowances?
If you use more than your standard UK allowances, you will incur the below out-of-plan charges.
When you’re at sea, we strongly recommend you don’t use your phone, and put it into flight mode until you get to shore. We’re advising this because roaming charges at sea can be very expensive.
If you’re going on a cruise, or taking a ferry on a journey like Dover to Calais, roaming charges could apply, even if you’re travelling between any of our ‘Inclusive Roaming’ countries.
The reason for this is because ferry and cruise operators often use their own phone network that’s operated via satellite. Connecting to a satellite network is much more expensive then connecting to a land operated network, so that’s why your usage at sea isn’t included as part of your Inclusive Roaming allowance.
Here’s a table showing the costs of roaming at sea:
Prices shown include VAT where applicable.
To avoid these high charges, we’d advise you not to use your phone when at sea. Just pop it in flight mode until you reach land.
Some ferry and cruise operators offer Wi-Fi on board, and you can still connect to Wi-Fi when in flight-mode. Simply go into your settings and manually turn on Wi-Fi.
Travel with confidence.
Pre-travel checklist.
Download our pre-travel checklist for top tips on using your phone abroad.
What country are you contacting?
Select a country to see how much it costs to call or text from the UK.
Charges when contacting from the UK.
Prices are shown including VAT where applicable.
When you contact , make sure you enter this dial code.
International dialling code: -Travel with confidence.
FAQs.
Roaming is a feature included as standard with all iD Mobile plans. It allows you to use your minutes, texts, and data while visiting another country. Charges vary depending on the country you're visiting. To view the specific rates for your destination, please scroll up, click on “Roaming Charges,” and select the country from the dropdown list.
Before you start roaming, make sure that roaming is enabled on your iD Mobile plan and in your phone settings. Visit our Community article for some helpful tips.
In any of our 50 free Roaming destinations, customers who joined or upgraded to iD on or after 21st June 2023 can use up to 30GB data from their plan each month at no extra cost.
This limit is part of our Roaming fair usage policy, designed to prevent our free roaming feature from being misused.
When traveling to any of our international destinations, you can continue roaming until you reach either your data allowance limit or your bill cap.
Regardless of your destination, we have a £45 roaming data limit in place to protect you from excessive charges. If you want to remove the £45 Roaming cap, please contact us.
No. You can use your texts, calls, and data in Ireland just as you would in the UK.
Regardless of your destination, we have a £45 roaming data limit in place to protect you from excessive charges. If you want to remove the £45 Roaming cap, please contact us.
The difference is that in Band 2 (Azerbaijan, Belarus, Kazakhstan and Macedonia), you can only use your remaining inclusive allowances to call or text the UK or the same destination you're in.
In Band 1, which includes all our other 46 free Roaming destinations, you can use your remaining contracted allowances to call or text the UK, the same destination you're in, AND all other Band 1 destinations.
If you're having trouble with calls, texts, or data while abroad, you might not have roaming enabled on the iD Mobile App or My Account. Find out more in this Community troubleshooting article: Roaming is not working.
Please note: there are some countries where our network partner, Three, don’t have a roaming agreement in place. For more information, which Roaming destinations are not available in our network.
When traveling to any of our 50 free Roaming destinations, the iD Mobile app will use your data allowance without additional charges, just as it would at home.
For destinations outside of these countries, local data charges will apply when using the app. We recommend connecting to a local Wi-Fi to avoid incurring additional charges. If you're experiencing any issues when roaming or want to change or amend your bill cap, you can contact our customer service team via this free-rated link, without incurring any charges.
If you're in one of our 50 free Roaming destinations and your monthly allowance runs out, you'll be charged our out-of-plan roaming rates for any calls, texts, or data used to reach the UK or another Roam Free country.
| Currently in | Calling/Texting to | Charge type |
|---|---|---|
| Band 1 destination | Band 1 destination | Out of-plan-charges (see table above) |
| Band 1 destination | UK | Out of-plan-charges (see table above) |
| Band 1 destination | Band 2 destination | Out of-plan-charges (see table above) |
| Band 1 destination | International destination | International rates apply |
| Band 2 destination | Band 1 destination | Out of-plan-charges (see table above) |
| Band 2 destination | UK | Out of-plan-charges (see table above) |
| Band 2 destinaton | Band 2 destination | Out of-plan-charges (see table above) |
| Band 2 destination | International destination | International rates apply |
| UK | Band 1,2 destinations, as well as other International destinations | International rates apply |
Please remember: your UK allowance cannot be used in countries outside of our free Roaming destinations and roaming rates would apply.
If you received an SMS indicating that you're traveling in a different country, it likely means that your phone has connected to a foreign network (which is also known as inadvertent Roaming). Inadvertent Roaming occurs when your phone unexpectedly connects to another network for example: when you're on a ferry, cruise ship, or near the border of another country while abroad.
If the connected country isn't included in our 50 free Roaming destinations, you will incur Roaming charges for that destination. To avoid extra charges, we suggest setting a bill cap, which you can adjust at any time. We also recommend turning off automatic network selection in your phone settings.
Yes, you can opt out of our roaming SMS notifications. Just a heads-up—you’ll still get important service messages to keep you in the loop. To opt out, simply contact our live chat team. If you ever want to opt back in, just let us know, and we’ll take care of it for you!
For more support on travelling abroad, please visit our Help Hub.
