Inclusive EU roaming.

Roam like at home in 50 destinations.

What is inclusive EU roaming?

All iD Mobile plans come with inclusive EU roaming.

This feature lets you roam like at home in 50 destinations throughout the EU, EEA and beyond. The minutes, texts and data you use simply come out of your remaining monthly allowances (subject to our fair usage & open data policies).

How does inclusive roaming work?

1. Check that roaming is enabled on your phone.

You can do this with the iD app or online account.

2. Head off on your travels.

Visit any of the 50 destinations listed above.

3. Use your phone like at home.

Minutes, text & data will come out of your allowance*.

* When you're in one of our 50 Inclusive roaming destinations (Band 1 or Band 2), you can use your minutes to call the UK or the same destination you're in.

If you're in a Band 1 destination, you can also use your minutes to call any other Band 1 destination.

All other calls are chargeable.

What does your inclusive EU roaming plan include?

A rundown of what is (and isn’t) included when you're in one of the 50 destinations covered by your plan.

Feature Included Not included
Calling or texting the UK (standard landline and mobile numbers) with remaining inclusive minutes and texts.
When in a Band 1 destination, calling or texting any other EU roaming Band 1 destination with remaining inclusive minutes and texts.
Calling or texting Band 2 destinations (unless it’s the same destination you're in) or other international numbers.
Using your remaining inclusive data to connect with the internet.
Using add-ons.
Receiving incoming calls and SMS from any country.
Receiving voicemails.
Calling our customer services on 7777 – it's always free from your iD mobile, wherever you are.

Note: The following numbers are blocked while roaming: premium numbers (starting with 118, 09, 070), non-premium non-geographic numbers (084, 087) and free numbers (080)

Our fair usage & open data policies.

We've created a fair usage policy to prevent our inclusive EU roaming feature from being misused. Our open data policy also applies to selected plans, to protect the great value we offer you.

Learn more

Your questions answered.

Can I make calls and send texts between the 50 EU roaming countries (e.g. make a call from Italy to France)?

You can use your remaining inclusive allowances to make calls and send texts between our Inclusive Roaming Band 1 destinations. If you use up your allowance standard UK out-of-plan rates will apply.

If you're in a Band 2 destination (Azerbaijan, Belarus, Kazakhstan or Macedonia), you can only use your remaining inclusive allowance to call the UK or the same country you are in. If you use up your allowances standard UK out-of-plan rates will apply to call or text the UK or within the country you are in.

You might have seen that we did charge customers roaming rates to make calls and send texts between EU roaming destinations, but we will now be refunding all customers who did this. Anyone who has made a call or sent a text between 15th June and the end of August will automatically be refunded the charge by the end of September.

What is the difference between a Band 1 and Band 2 Inclusive Roaming destination?

The difference is that in Band 2 (Azerbaijan, Belarus, Kazakhstan and Macedonia), you can only use your remaining inclusive allowances to call or text the UK or the same destination you're in.

In Band 1, which contains all our other 46 Inclusive Roaming countries, you can use your remaining inclusive allowances to call or text the UK, the same destination you're in, AND all other Band 1 destinations.

What happens if I run out of an allowance when I'm roaming?

If you're in one of our 50 Inclusive Roaming destinations and use an allowance you’ve run out of, the following charges will apply:

  • If you're in a Band 1 destination and text or call a) the UK, b) the same destination you're in, or c) another Band 1 destination, you'll be charged standard UK out-of-plan rates. If you text or call any other destination, you'll be charged the same rate as if you made that call or sent that text from the UK.
  • If you're in a Band 2 destination and text or call the UK or the same destination you're in, you'll be charged standard UK out-of-plan rates. If you text or call any other destination, international rates will apply.

See our roaming rates page to find out more.

Can I use add-ons for EU roaming?

Yes, you can use add-ons for EU roaming. Remember that add-ons get used after your allowance runs out, and not before. So it’s worth waiting until just before you run out of an allowance before you buy one.

When I'm roaming, what countries can I call with my minutes?

If you're in a Band 2 destination (Azerbaijan, Belarus, Kazakhstan and Macedonia), you can use your minutes to call the UK or the same destination you're in.

In Band 1, which contains all our other 46 inclusive roaming destinations, you can use your minutes to call or text the UK, the same destination you're in, AND all other Band 1 destinations.

If I check the iD Mobile app abroad, will I use up data?

No. You can check the iD Mobile app abroad as many times as you want without using up any of your data.

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Reasons to join iD.

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