What is Roaming?

All iD Mobile plans come with Roaming as standard.

This feature lets you roam free in 50 destinations throughout the EU, EEA and beyond. Use your minutes, texts and data, up to 30GB, while roaming abroad (subject to your allowance, our fair usage & open data policies).

How does Roaming work?

1. Check that roaming is enabled on your phone.

You can do this with the iD app or online account.

2. Head off on your travels.

Visit any of the 50 free roaming destinations.

3. Roam free.

Use your minutes, texts and data, up to 30GB while roaming abroad.*

* When you're in any of the 50 free roaming destinations (Band 1 or Band 2), you can use your minutes to call the UK or the same destination you're in.

If you're in a Band 1 destination, you can also use your minutes to call any other Band 1 destination.

All other calls are chargeable.

What does your plan include?

A rundown of what is (and isn't) included when you're in one of the 50 destinations covered by your plan.

Feature Included Not included
Calling or texting the UK (standard landline and mobile numbers) with remaining inclusive minutes and texts.
When in a Band 1 destination, calling or texting any other EU roaming Band 1 destination with remaining inclusive minutes and texts.
Calling or texting Band 2 destinations (unless it's the same destination you're in) or other international numbers.
Using your remaining inclusive data to connect with the internet, up to 30GB.
Using add-ons.
Receiving incoming calls and SMS from any country.
Receiving voicemails.

Note: The following numbers are blocked while roaming: premium numbers (starting with 118, 09, 070), non-premium non-geographic numbers (084, 087) and free numbers (080)

Our fair usage & open data policies.

We've created a fair usage policy to prevent our free Roaming feature from being misused. Our open data policy also applies to selected plans, to protect the great value we offer you.

Learn more
Fair Usage Policy

Terms & Conditions.

For further information, please refer to our Terms & Conditions.

FAQs.

You can use your remaining inclusive allowances to make calls and send texts between our Inclusive Roaming Band 1 destinations. If you use up your allowance standard UK out-of-plan rates will apply.

If you're in a Band 2 destination (Azerbaijan, Belarus, Kazakhstan or Macedonia), you can only use your remaining inclusive allowance to call the UK or the same country you are in. If you use up your allowances standard UK out-of-plan rates will apply to call or text the UK or within the country you are in.

You might have seen that we did charge customers roaming rates to make calls and send texts between EU roaming destinations, but we will now be refunding all customers who did this. Anyone who has made a call or sent a text between 15th June and the end of August will automatically be refunded the charge by the end of September.

The difference is that in Band 2 (Azerbaijan, Belarus, Kazakhstan and Macedonia), you can only use your remaining inclusive allowances to call or text the UK or the same destination you're in.

In Band 1, which contains all our other 46 Inclusive Roaming countries, you can use your remaining inclusive allowances to call or text the UK, the same destination you're in, AND all other Band 1 destinations.

If you're in one of our 50 Inclusive Roaming destinations and use an allowance you've run out of, the following charges will apply:

  • If you're in a Band 1 destination and text or call a) the UK, b) the same destination you're in, or c) another Band 1 destination, you'll be charged standard UK out-of-plan rates. If you text or call any other destination, you'll be charged the same rate as if you made that call or sent that text from the UK.
  • If you're in a Band 2 destination and text or call the UK or the same destination you're in, you'll be charged standard UK out-of-plan rates. If you text or call any other destination, international rates will apply.

See our roaming rates page to find out more.

Yes, you can use add-ons for EU roaming. Remember that add-ons get used after your allowance runs out, and not before. So it's worth waiting until just before you run out of an allowance before you buy one.

If you're in a Band 2 destination (Azerbaijan, Belarus, Kazakhstan and Macedonia), you can use your minutes to call the UK or the same destination you're in.

In Band 1, which contains all our other 46 inclusive roaming destinations, you can use your minutes to call or text the UK, the same destination you're in, AND all other Band 1 destinations.

No. You can check the iD Mobile app abroad as many times as you want without using up any of your data.

Yes, with iD Mobile you can enjoy lightning-fast 5G internet speeds and reliable connectivity when you’re roaming in selected countries outside of the UK. Here’s a list of countries where you can connect to 5G networks.

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