Capping.

Cap your monthly spend, and avoid nasty bill shocks.

What is capping?

Capping is a free feature on all new iD Mobile plans.

It puts a cap (limit) on your monthly spend. So even if you use up an allowance and get charged at our out-of-plan rates, you won’t pay more than you can afford.

How does capping work?

1. Your cap is pre-set at your credit limit*.

Your plan includes and adjustable cap, pre-set at your credit-limit.

2. Adjust your cap if you wish.

You can change your cap to anything between £5 and your credit limit.

3. We won't charge you more.

If you use up an allowance, you'll be charged until you reach your cap - but not beyond.

*If you bought a Shockproof plan before 15th June 2017, then your cap is pre-set at £5.

How can I view and change my cap?

It's simple to view and change your cap. Just log in to My Account or your iD Mobile app and follow these steps:

Step 1.

Select ‘My Services’ from the bottom menu.

Step 2.

To change your cap, select 'Edit my capped limit'.

Step 3.

Move the slider to the capped limit you want.

Step 4.

If you've reached your capped limit, move the slider right to increase it.

Step 5.

Confirm that you're happy with the capped limit.

What happens if I reach my capped limit?

  1. If an allowance (mins, texts or data) runs out but you still keep using it, you'll be charged until you reach your capped limit.
  2. When you reach your capped limit, you'll be unable to use that allowance any more, or do anything you'd be charged for (e.g. international calls or premium numbers).
  3. You'll still be able to use any allowances you've got left. And you can always buy add-ons of mins, texts and data, or increase your cap (up to your credit limit).

Note: Penalty fees and invoice surcharges always get added to your monthly bill. They don't count towards your cap.

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Reasons to join iD Mobile.

Feature-packed plans.

All our plans come with capping, free Data Rollover and inclusive EU roaming.

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With an iD Mobile plan, you get speedy 4G mobile internet at no extra cost.