Moving on? Here's all you need to make the switch simple.
To switch to another network, request a PAC or STAC from us and give the code to your new provider. They'll handle the rest.
Using your iD Mobile SIM, text PAC & your Date of Birth (DDMMYY) to 65075. You can also request a PAC in the iD Mobile app.
You have 30 days to give your PAC to your new network provider, otherwise your account will stay open with us and you'll be billed as usual.
If you leave before the end of your minimum contract period, you may be charged an early termination fee, and any outstanding balances on your final bill. To check your leaving costs: text INFO to 85075 or log into the iD Mobile app or my.idmobile.co.uk and go to Plan > Leave iD > Leaving cost.
Log into the iD Mobile app or my.idmobile.co.uk.
Go to the Plan section & scroll down to “Leave iD”.
Review costs for cancelling via ‘Leaving Cost’.
Select “Cancel my iD Plan” to cancel without a PAC/STAC.
A PAC is a unique 9-digit code that lets you move your mobile number from one network to another.
To get your PAC:
That’s it - quick and easy!
Your service should be switched over to your new provider on your chosen day. If you’re unsure when your switch is due or have any concerns, it’s best to contact your new provider directly. They’ll be able to give you the most accurate update.
If you are out of contract, there are no additional costs to switching to a new provider or keeping your phone.
If you are currently in contract, switching is still free, however, you’ll need to pay an early termination fee. This is worked out by multiplying your monthly plan cost by the number of months left on your iD Mobile contract.
You’ll find an estimate of this fee in the PAC text message you received (see “What is a PAC and how do i request one”). Please note: the SMS won’t include any additional charges that you may incur in.
Once your number has been transferred, your new provider will send you a text to confirm the switch is complete.
At that point:
That’s all you need to do - your switch is complete!
If you’ve already given your PAC to your new provider, you’ll need to contact them immediately to cancel the switch. Most providers need at least 24 hours notice before the switch completes.
If your number hasn’t switched on the date you chose, you may be entitled to compensation from your new provider. Most networks will automatically apply a credit for each day the switch is delayed.
For updates or to check the status of your switch, you’ll need to contact your new provider directly.
Yes - you can still log in to your iD Mobile account for up to 6 months after your account has been disconnected. Just use the My Account area or the iD Mobile app as usual.
If your iD Mobile plan has already been disconnected, you can still request a PAC to transfer your number - just make sure it’s within 30 days of your disconnection date.
To get started:
We’ll help you get your PAC so you can move your number to your new provider.
If you’ve deleted your eSIM and still want to switch to another network, you can request a PAC in a few different ways:
Request a PAC online
Request a PAC by phone
You’ll then be connected to a member of our team who can help.
Need a replacement eSIM instead?
Check out our Community article for a step-by-step guide on how to request a replacement eSIM.
If your Direct Debit is still active, we’ll automatically refund any remaining credit on your account after your service ends.
Here’s what to expect:
Using your iD Mobile SIM, text STAC & your Date of Birth (DDMMYY) to 75075. You can also request a STAC in the iD Mobile app.
You have 30 days to give your STAC to your new network provider, otherwise your account will stay open with us and you'll be billed as usual.
If you leave before the end of your minimum contract period, you may be charged an early termination fee, and any outstanding balances on your final bill. To check your leaving costs: text INFO to 85075 or log into the iD Mobile app or my.idmobile.co.uk and go to Plan > Leave iD > Leaving cost.
Log into the iD Mobile app or my.idmobile.co.uk.
Go to the Plan section & scroll down to “Leave iD”.
Review costs for cancelling via ‘Leaving Cost’.
Select “Cancel my iD Plan” to cancel without a PAC/STAC.
A STAC is a unique 9-digit code that lets you switch to a new mobile network without keeping your current number.
To get your STAC:
Give this code to your new provider to cancel your iD Mobile plan and start your new one.
Your service should be switched over to your new provider on your chosen day. If you’re unsure when your switch is due or have any concerns, it’s best to contact your new provider directly. They’ll be able to give you the most accurate update.
If you're out of contract, you can switch to a new provider or keep your handset without paying any extra fees.
If you're still in contract, switching is free, but you'll need to pay a termination fee. This fee is based on your monthly iD Mobile cost multiplied by the number of months left on your contract.
You’ll find an estimate of your final bill in the STAC text message you received when you requested your code.
You’ll get a text from your new provider confirming that your switch has gone through.
Once that happens:
If you’ve already given your STAC to your new provider, you’ll need to contact them immediately to cancel the switch. Most providers need at least 24 hours’ notice before the switch completes.
If your service doesn’t switch on the date you chose, you may be entitled to compensation from your new provider.
Most networks will automatically credit your account for each day the switch is delayed.
For updates or to raise a concern, contact your new provider directly.
You can still log in to your iD Mobile account for up to 6 months after your service ends.
Just use My Account online or the iD Mobile App to view your final bill, check your usage history, or download any documents you need.
If you’d like to take your number with you when you move to a new provider, you’ll need a PAC.
To find out how it works, just select ‘Keep my number’ at the top of this page.
If you’ve deleted your eSIM and still want to switch to another network, you can request a STAC in a few different ways:
Request a STAC online
Request a STAC by phone
You’ll then be connected to a member of our team who can help.
Need a replacement eSIM instead?
Check out our Community article for a step-by-step guide on how to request a replacement eSIM.
If your Direct Debit is still active, we’ll automatically refund any remaining credit on your account after your service ends.
Here’s what to expect:
Yes, you can cancel your plan without switching to another network. Simply log in to the iD Mobile app or my.idmobile.co.uk. To check any leaving costs, text INFO to 85075 or go to Plan > Leave iD > Leaving cost.
Learn more