Wi-Fi Calling is a new iD service that lets you make and take calls using a Wi-Fi network. You can also send text messages through the same Wi-Fi network.
Indoor blackspots can stop you getting connected, but with Wi-Fi Calling, that's not a problem. It gives you clearer calls, in more places than ever before.
Wi-Fi calling will work when you are unable to connect to either a 3G or 4G network and have a minimum of 2MB speed.
Update your phone's software (if needed) and accept the latest carrier settings (for iPhone users). Then your Wi-Fi Calling is good to go. You may need to switch on Wi-Fi Calling in your phone settings.
* iPhone users will have to install the latest software (iOs 11.2)
Wi-Fi Calling uses Wi-Fi to smash through indoor blackspots, so you'll be able to make phone calls in more places.
4G Calling lets you make and take calls over a 4G network. Wi-Fi Calling, on the other hand, lets you make and take calling through a wireless internet connection.
Wi-Fi Calling comes out of your monthly allowance of minutes. If you haven't got any minutes left, you'll be charged at our usual out-of-plan rates.
You'll also be charged at our out-of-plan rates if you make a call that's not covered by your monthly allowance of minutes. These include international calls, or premium calls such as chat lines and TV competitions.
To get Wi-Fi Calling you need to make sure your software is up to date. We recommend that you backup your phone's memory before you do any software updates - just to make sure everything's safe.
We're adding new smartphones all the time. Keep an eye on this page, because we'll update it every time a new handset gets Wi-Fi Calling.
To enable Wi-Fi Calling on a compatible Apple handset, follow these steps:
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