Wi-Fi Calling.

Make better calls with Wi-Fi, and smash through indoor blackspots.

What is Wi-Fi Calling?

Wi-Fi Calling is a new iD service that lets you make and take calls using a Wi-Fi network. You can also send text messages through the same Wi-Fi network.

Indoor blackspots can stop you getting connected, but with Wi-Fi Calling, that's not a problem. It gives you clearer calls, in more places than ever before.

How do I get Wi-Fi Calling?

1. Make sure you have access to Wi-Fi.

Wi-Fi calling will work when you are unable to connect to either a 3G or 4G network and have a minimum of 2MB speed.

2. Check that your phone is compatible.

Wi-Fi Calling currently works on iPhone 5s, iPhone SE, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone X, Huawei Mate 10 Pro, Huawei P Smart, Huawei P20, Huawei P20 Plus, Huawei P20 Lite, Huawei Y7, Huawei Honor 9 Lite, Honor View 10, Samsung A6 2018, Samsung J6 2018, Samsung S8, Samsung S8 Plus and Samsung Galaxy Note 9

3. Make sure your software is up to date.

Update your phone's software (if needed) and accept the latest carrier settings (for iPhone users). Then your Wi-Fi Calling is good to go. You may need to switch on Wi-Fi Calling in your phone settings.

* iPhone users will have to install the latest software (iOs 11.2)

Benefits.

Improved coverage.

Wi-Fi Calling uses Wi-Fi to smash through indoor blackspots, so you'll be able to make phone calls in more places.

Your questions answered.

What's the difference between 4G Calling and Wi-Fi calling?

4G Calling lets you make and take calls over a 4G network. Wi-Fi Calling, on the other hand, lets you make and take calling through a wireless internet connection.

Does Wi-Fi Calling come out of my allowances?

Wi-Fi Calling comes out of your monthly allowance of minutes. If you haven't got any minutes left, you'll be charged at our usual out-of-plan rates.

You'll also be charged at our out-of-plan rates if you make a call that's not covered by your monthly allowance of minutes. These include international calls, or premium calls such as chat lines and TV competitions.

Can I use Wi-Fi Calling abroad?

No. It is only for domestic use.

How do I update my phone software to get Wi-Fi Calling?

To get Wi-Fi Calling you need to make sure your software is up to date. We recommend that you backup your phone's memory before you do any software updates - just to make sure everything's safe.

Will Wi-Fi Calling be available on any other smartphones soon?

Wi-Fi Calling currently works on

Wi-Fi Calling currently works on iPhone 5s, iPhone SE, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone X, Huawei Mate 10 Pro, Huawei P Smart, Huawei P20, Huawei P20 Plus, Huawei P20 Lite, Huawei Y7, Huawei Honor 9 Lite, Honor View 10, Samsung A6 2018, Samsung J6 2018, Samsung S8, Samsung S8 Plus and Samsung Galaxy Note 9

We're also currently working with other manufacturers to launch Wi-Fi Calling on their smartphones. Keep an eye on this page, because we'll update every time a new handset gets Wi-Fi Calling.

Which handsets are compatible with Wi-Fi Calling?

The following handsets are Wi-Fi Calling compatible on iD:

Wi-Fi Calling currently works on iPhone 5s, iPhone SE, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone X, Huawei Mate 10 Pro, Huawei P Smart, Huawei P20, Huawei P20 Plus, Huawei P20 Lite, Huawei Y7, Huawei Honor 9 Lite, Honor View 10, Samsung A6 2018, Samsung J6 2018, Samsung S8, Samsung S8 Plus and Samsung Galaxy Note 9

How do I enable Wi-Fi Calling on a compatible Apple handset?

To enable Wi-Fi Calling on a compatible Apple handset, follow these steps:

  • Make sure your device is connected to a Wi-Fi or cellular network.
  • Upgrade to iOS 11.2
  • Accept new carrier settings
  • Go to settings > Mobile data > Wi-Fi calling
  • To check your carrier settings, simply tap Settings > General > About while using an iD SIM. The carrier field should display iD 31.1 or greater.

Can't find what you're looking for?

Then head over to the iD Community. Take a look at the helpful community content or post your own question.

iD Community