Set up voicemail.

What is voicemail?

When you don’t answer a call, voicemail lets the caller leave a message. You’ll then get a text explaining how to listen to the message. Voicemail is on all iD phones, and it’s available to all our customers.

How do I access my voicemail?

Dial 123.

Dial 123 from your iD mobile phone to access voicemail.

Hold 1 to speed dial.

Press and hold 1 to access your voicemail on speed dial..

How do I change my voicemail PIN?

When you get a new phone, you should change your voicemail PIN to keep your voicemails private. If you don’t do this, anyone that picks up your phone could access your voicemail! Here’s how to change your voicemail PIN on iD.

  • 1
    Dial 123 from your iD mobile, or +44 7782 333 123 from any other phone.
  • 2
    Listen to the prompts, and select the relevant options to change your voicemail PIN.
  • 3
    Press 2, then press 1 to change your PIN.
  • 4
    When you enter your new voicemail PIN, don’t make it easy to guess. We don’t accept PINs like 1111 or 1234.
  • 5
    Re-enter your new voicemail PIN.
  • 6
    Congratulations, your voicemail PIN has been changed.

Your questions answered.

Does iD voicemail include a call back service?

Yes, iD Voicemail includes a call back service. After you listen to a message, call back lets you connect to the sender without having to leave voicemail and dial the number.

If you use call back, you’ll be charged standard outgoing call rates.

Does it cost anything to use voicemail in the UK?

The calls you make to voicemail come out of your monthly minutes allowance.

If you run out of minutes you’ll be charged the standard rate for using voicemail, which is 40p per minute (with a one minute minimum call charge).

You’ll also be charged the standard voicemail rate if you use the call back service within voicemail.

Can I use voicemail abroad?

Yes, you can access your voicemail when you’re abroad. You’ll need a voicemail PIN, so make sure you’ve set one up before you travel (see ‘How do I change my voicemail PIN’ on this page for details of how to do this).

Then when you’re abroad and want to listen to your voicemail, follow these simple steps:

  • Dial 123 from your iD mobile, or +447782 333 123 from any other phone.
  • Enter your PIN followed by ‘#’.
  • Select option 2 and listen to your voicemail.

The cost of using voicemail abroad will come out of your minutes if the country is covered by your TakeAway plan. If not, you’ll get charged at the same rate as a call to the UK. For more details, check out our roaming call charges page.

Can I forward all calls to voicemail?

You should be able to do this, but the exact method varies between phones and operating systems. Your best bet is to check your phone’s operating manual for details.

If you have any trouble doing this, we’ll try and help. Use our online contact form to get in touch.

How can I record a personal voicemail greeting?

It’s really easy to record your own personal greeting. Just dial 123 from your iD mobile, and follow the prompts from the automated menu.

Can I turn my voicemail on or off?

Yes. Simply call our customer service team free from your iD mobile on 7777, and they'll do it straight away. Please note: once your voicemail's been turned off, you won't be able to call voicemail to listen to old messages.

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