What is voicemail?

When you don't answer a call, voicemail lets the caller leave a message. You'll then get a text explaining how to listen to the message. Voicemail is on all iD phones, and it's available to all our customers.

How do I access my voicemail?

Dial 123

Dial 123

Dial 123 from your iD mobile phone to access voicemail.

Hold 1 to speed dial

Hold 1 to speed dial

Press and hold 1 to access your voicemail on speed dial..

How do I change my voicemail PIN?

When you get a new phone, you should change your voicemail PIN to keep your voicemails private. If you don't do this, anyone that picks up your phone could access your voicemail! Here's how to change your voicemail PIN on iD.

Dial 123 from your iD mobile, or +44 7782 333 123 from any other phone.

Listen to the prompts, and select the relevant options to change your voicemail PIN.

Press 2, then press 1 to change your PIN.

When you enter your new voicemail PIN, don't make it easy to guess. We don't accept PINs like 1111 or 1234.

Re-enter your new voicemail PIN.


Yes, iD Voicemail includes a call back service. After you listen to a message, call back lets you connect to the sender without having to leave voicemail and dial the number.

If you use call back, you'll be charged standard outgoing call rates.

The calls you make to voicemail come out of your monthly minutes allowance.

If you run out of minutes you'll be charged the standard rate for using voicemail, which is 40p per minute (with a one minute minimum call charge).

You'll also be charged the standard voicemail rate if you use the call back service within voicemail.

Yes, you can access your voicemail when you're abroad. You'll need a voicemail PIN, so make sure you've set one up before you travel (see 'How do I change my voicemail PIN' on this page for details of how to do this).

Then when you're abroad and want to listen to your voicemail, follow these simple steps:

  • Dial 123 from your iD mobile, or +447782 333 123 from any other phone.
  • Enter your PIN followed by '#'.
  • Select option 2 and listen to your voicemail.
  • The cost of using voicemail abroad will come out of your minutes if the country is covered by your EU inclusive allowances or TakeAway plan. If not, you'll get charged at the same rate as a call to the UK. For more details, check out our roaming call charges page.

You should be able to do this, but the exact method varies between phones and operating systems. Your best bet is to check your phone's operating manual for details.

If you have any trouble doing this, we'll try and help. Use our online contact form to get in touch.

It's really easy to record your own personal greeting. Just dial 123 from your iD mobile, and follow the prompts from the automated menu.

To turn off voicemail, simply log in to your iD app or log in to my account area and select 'services', then toggle voicemail 'off'.

Can't find your question?

Ask the iD Community


We're here to help. If you've got any questions, check out our helpful FAQs.

View FAQs

Compare plans

Still not sure about the plan to go for? Then compare all our plans, at a glance.