Settings & voicemail.


Device Settings

All mobiles bought from iD should arrive with the right settings already configured.

If you've moved over to iD from another network and kept your old handset, you can get the information you need to setup the internet and MMS on your phone on the 'Get Your Settings' page.

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Internet Settings

All mobiles bought from iD should arrive with the right settings already configured.

If you've moved over to iD from another network and kept your old handset, you can get the information you need to setup the internet and MMS on your phone on the 'Get Your Settings' page.

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How can I activate 4G on my phone?

If your phone is 4G-ready you can change from 3G to 4G by following these simple steps:


Android:

Tap Menu > Settings > Connections > More networks > Mobile networks > Network Mode > and then choose between 3G (WCDMA) or 4G LTE.


Windows Phone:

From the home screen, swipe across to open the main right hand menu and tap Settings > Mobile + SIM > and then choose between 3G or 4G.


iPhone (iOS):

Tap on Settings > Cellular/Mobile > Voice & Data > and then tap on 3G or 4G.


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APN Settings

All mobiles bought from iD should arrive with the right settings already configured.

If you've moved over to iD from another network and kept your old handset, you can get the information you need to setup the internet and MMS on your phone on the 'Get Your Settings' page.

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Voicemail

Voicemail is an important feature on all mobile phones. It records the incoming calls you don’t manage to answer, so your friends and family can leave messages if you miss their call. It’s easy to use and simple to set up.

How to check your voicemail
Dial 123 and a message will tell you if you have any voicemails. You'll also be told how to listen to them.
Calls to voicemail are included in your monthly calls allowance. Any calls you make to voicemail once you've used your monthly allowance will be charged at rate mentioned on the Call Charges page.

How to reset your voicemail PIN

  1. Dial 123 from your phone or if you need to access your voicemail from another phone you can dial +44 7782 333 123
  2. Select option 4 from the main menu
  3. Press 2, then press 1 to change your PIN
  4. Enter your new PIN followed by the # key (please note that simple PINs such as 1234 or 4444 will not be accepted)
  5. Enter the PIN again
Your PIN will now been changed.

Listening to your voicemail abroad
Before travelling abroad, make sure you know what your PIN is so that you can access your voicemail when you're out of the country. Please check our roaming and international rates page to see how much you will be charged.

To listen to your voicemail you'll just to follow these simple steps:

  1. Dial +447782 333 123
  2. You'll be asked to enter your PIN followed by the '#' key
  3. Select option 2, to listen to your voicemail
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MMS Messaging (Picture Messaging)

MMS (multimedia messaging service) is the standard way of sending photos, videos and music between mobile phones.

With iD, you can send files up to 300kb in size. This should be big enough for you to send a photo or about twelve seconds of video, and most phones automatically resize files to the correct size where possible.

You can find out how much it costs to send a picture or video message in our price guide. If you find that you’re unable to send or receive these messages, it could be down to your MMS settings.


MMS settings

All new mobile phones are automatically set up to send and receive MMS. However, if you need to reset these, you can find out the correct MMS settings for your mobile phone here

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Tethering

Tethering is when you use one of your mobile devices (connected to the internet) as a modem for another device - usually a laptop or a Wi-Fi-only tablet.


Tethering price information

Please note that we do not allow tethering on any of our current plans. If you do use this service it is likely to use up large amounts of your data allowance very quickly, and you will be liable to pay any charge that may occur if you go over your allowance. Please check for updates on our website as this may change in the future.

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Mobile Broadband

Mobile broadband is a term used to describe accessing the internet through a mobile data connection, rather than through a landline. The usual methods to do this are either using a special dongle that plugs into a USB port, or with a MiFi device.

MiFi devices are portable routers with a SIM card inside. They enable you to create wireless hotspots to which you can connect devices such as laptops or WiFi-only tablets.

The advantage of mobile broadband is that you can take it with you wherever you go - unlike conventional landline ADSL or fibre connections.

Check out our shop pages to view our latest mobile broadband deals.

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SIM Card sizes explained

There are three different SIM card sizes for mobile phones: standard, micro and nano.

  • A standard SIM is the most commonly used SIM in phones. It's around two and a half centimetres long, and one and a half centimetres wide.
  • A micro-SIM is a smaller type of SIM, about half the length of the standard SIM. They were first used in the iPhone 4, and many other phones now use them.
  • A nano-SIM is around 40% smaller than a micro-SIM. They're needed for all iPhones since the iPhone 5 as well as a lot of newer smartphones.

When you get a SIM card from us it actually contains all three sizes. You simply choose the size you need, and push it out from within the perforated edges. Then place it in your phone as normal.

Make sure to check what size SIM card your phone needs before doing this. You can find this out by checking the technical specifications.

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PUK Code (SIM unblock)

If your SIM has been secured with a PIN, you will be asked to enter the PIN any time you place the SIM in a different device. If you enter it incorrectly three times, your SIM will automatically be blocked and you'll be asked for a PUK (PIN Unlock Key).

If you need to get a PUK, that’s not a problem. Give one of our friendly customer service team a call on 7777 from your iD mobile, or 0333 003 7777 from any land line. The cost of calls to this number may vary depending on what network you’re using, so please check with them before you call.

Please enter your PUK carefully. If you enter it incorrectly 10 times, your SIM card will be blocked permanently and you’ll need to purchase a new one.

(To replace a SIM card, please see the "Changing or Replacing your SIM" section below).

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Changing or Replacing your SIM

If your mobile phone gets lost, stolen or blocked you will need to get a replacement SIM card. You can do this in a couple of ways:

  • Let us know you need a new SIM when you call to report your phone lost or stolen.
  • Visit your nearest Carphone Warehouse store and then call us on 0333 003 7777 to activate it.

If you do need a replacement SIM card you will be charged for this, although this may be covered if you have the necessary insurance.

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Mobile Phone / Network Unlock Code

We do not lock our devices, with the exception of Apple iPhones. However if you have brought a device from another network, please contact your network provider to unlock your device so it can be used on our network.

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