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Device Settings

All mobiles bought from iD should arrive with the right settings already configured.

If you've moved over to iD from another network and kept your old handset, you can get the information you need to setup the internet and MMS on your phone on the 'Get Your Settings' page.

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Internet Settings

All mobiles bought from iD should arrive with the right settings already configured.

If you've moved over to iD from another network and kept your old handset, you can get the information you need to setup the internet and MMS on your phone on the 'Get Your Settings' page.

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APN Settings

All mobiles bought from iD should arrive with the right settings already configured.

If you've moved over to iD from another network and kept your old handset, you can get the information you need to setup the internet and MMS on your phone on the 'Get Your Settings' page.

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Voicemail

Voicemail is an important feature on all mobile phones. It records the incoming calls you don’t manage to answer, so your friends and family can leave messages if you miss their call. It’s easy to use and simple to set up.

How to check your voicemail
Dial 123 and a message will tell you if you have any voicemails. You'll also be told how to listen to them.
Calls to voicemail are included in your monthly calls allowance. Any calls you make to voicemail once you've used your monthly allowance will be charged at rate mentioned on the Call Charges page.

How to reset your voicemail PIN

  1. Dial 123 from your phone or if you need to access your voicemail from another phone you can dial +44 7782 333 123
  2. Select option 4 from the main menu
  3. Press 2, then press 1 to change your PIN
  4. Enter your new PIN followed by the # key (please note that simple PINs such as 1234 or 4444 will not be accepted)
  5. Enter the PIN again
Your PIN will now been changed.

Listening to your voicemail abroad
Before travelling abroad, make sure you know what your PIN is so that you can access your voicemail when you're out of the country. Please check our roaming and international rates page to see how much you will be charged.

To listen to your voicemail you'll just to follow these simple steps:

  1. Dial +447782 333 123
  2. You'll be asked to enter your PIN followed by the '#' key
  3. Select option 2, to listen to your voicemail
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MMS Messaging (Picture Messaging)

MMS (multimedia messaging service) is the standard way of sending photos, videos and music between mobile phones.

With iD, you can send files up to 300kb in size. This should be big enough for you to send a photo or about twelve seconds of video, and most phones automatically resize files to the correct size where possible.

You can find out how much it costs to send a picture or video message in our price guide. If you find that you’re unable to send or receive these messages, it could be down to your MMS settings.


MMS settings

All new mobile phones are automatically set up to send and receive MMS. However, if you need to reset these, you can find out the correct MMS settings for your mobile phone here.

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Tethering

What is tethering?

Tethering is a way of turning your smartphone into a mobile hotspot, so you can get online with other devices like a laptop or tablet. You connect your phone to your mobile network to tether, and you'll be using up your monthly data allowance.

Can I tether on iD Mobile?

You can tether on iD Mobile, but please be warned - it can use up a lot of data very quickly and can work out to be very costly if you don't take the right precautions (see the below FAQ for more details).

How much does tethering cost?

It takes a lot more data to do things on a laptop than on a phone, even if you're just playing games or streaming videos. So, if you're using your network connection to tether, you'll use up more data than you might think.

The best way of keeping a close eye on your data usage when you're tethering (or any other time) is by logging on to the iD Mobile app or My Account online, and viewing your remaining allowances. You can also set a bill cap - so if you ever run out of data and start racking up 'out-of-plan' charges, you won't pay more than you want to.

Once you've used up your allowances, it'll cost you 10p per MB of data. You can view our charges and available add-ons here.

Please note: as you have full control over your bill cap and can monitor your usage in the iD Mobile app or My Account online, we will not accept responsibility for any unexpected charges.

How do I set up tethering on my phone?

If your phone allows tethering, you'll be able to turn it on in your phone settings - it'll be listed under tethering or Hotspot. If you can't find it (or are unsure if your phone is compatible with tethering), check your phone manual or Google for more information. Or ask the iD community.

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SIM Card sizes explained

There are three different SIM card sizes for mobile phones: standard, micro and nano.

  • A standard SIM is the most commonly used SIM in phones. It's around two and a half centimetres long, and one and a half centimetres wide.
  • A micro-SIM is a smaller type of SIM, about half the length of the standard SIM. They were first used in the iPhone 4, and many other phones now use them.
  • A nano-SIM is around 40% smaller than a micro-SIM. They're needed for all iPhones since the iPhone 5 as well as a lot of newer smartphones.

When you get a SIM card from us it actually contains all three sizes. You simply choose the size you need, and push it out from within the perforated edges. Then place it in your phone as normal.

Make sure to check what size SIM card your phone needs before doing this. You can find this out by checking the technical specifications.

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PUK Code (SIM unblock)

If your SIM has been secured with a PIN, you will be asked to enter the PIN any time you place the SIM in a different device. If you enter it incorrectly three times, your SIM will automatically be blocked and you'll be asked for a PUK (PIN Unlock Key).

You can get a PUK from one of our Live Chat agents. Click 'Chat to us' at the bottom right-hand corner of the screen, and they'll be happy to help.

Please enter your PUK carefully. If you enter it incorrectly 10 times, your SIM card will be blocked permanently and you'll need to purchase a new one.

(To replace a SIM card, please see the "Changing or Replacing your SIM or eSIM" section below).

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Changing or Replacing your SIM or eSIM

There are a few reasons you may need to change or replace your SIM or eSIM. This includes your old phone or SIM Card getting lost, stolen or damaged, or if your eSIM is deleted. Check out our Community Article on how to get a replacement SIM or eSIM.

Please note: Replacing your old SIM or eSIM will not resolve any network coverage issues. If you are experiencing network coverage issues, take a look at this Community Article.

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Mobile Phone / Network Unlock Code

We do not lock our devices. However if you have brought a device from another network, please contact your network provider to unlock your device so it can be used on our network.

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