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Plan changes.

How to get the plan that meets your needs.

Your mobile plan needs to be a perfect fit. That's why we've made it easy for you to change plans without extending the length of your contract. Whether you're on a pay monthly handset plan or a rolling SIM only contract, you can change your plan to one that suits you better.

Why would I change my plan?

You need more allowances.

Struggling to stay within your allowances? Instead of buying add-ons or paying for out-of-plan charges, you can change your plan to one with more allowances.

You want a lower monthly bill.

If you're on a SIM only plan or have gone past the minimum contract length of your pay monthly handset plan, and want to pay less, feel free to change plans.

Happy with your phone?

If you're out of your minimum contract length, and you're happy with your current phone, change to one of our SIM only plans until you're ready to upgrade.

How to change your plan

FAQ's

If you're eligible, you can easily change your plan to one that suits you better, without extending the length of your original contract.

    You won't be able to change plans if any of the following applies:
  • You've been with us less than 30 days.
  • You've changed plans in the last 31 days.
  • You don't have an active Direct Debit with us.
  • You've got a disconnection request pending.

Yes. But if you're still within your minimum contract length, you won't be able to go for one that's cheaper — the reason for this is that you're still paying off your phone with part of your monthly bill.

And you'll be pleased to hear that changing your plan won't increase the minimum length of your contract.

If your new plan isn't absolutely perfect, you can move back to your original plan after 31 days (as long as it's still available), or pick a different plan from the list of those available to you.

Yes, as long as you're on a SIM only plan, or have gone past the minimum contract length on a pay monthly handset plan. You'll also have to meet all the usual eligibility criteria, of course. Then you can move up or down a plan as you wish.

If you're still within the minimum contract length of a pay monthly handset plan, you won't be able to go for one that's cheaper. The reason for this is that you're still paying off your phone with part of your monthly bill.

A plan change lets you choose a different monthly cost and set of allowances, without changing your handset.

An upgrade, on the other hand, gives you the opportunity of changing plan and getting a brand new handset.

Sorry, you can't roll over unused data from the billing period when you changed plans. Instead, your Data Rollover will re-start at the beginning of your new plan.

Your plan, including your new monthly line rental and allowances will change within 30 minutes of your request. However, your billing period won't change — that remains the same.

Until your next bill is produced, your current month's plan cost and allowances are worked out as follows:

Plan cost - The pro-rated totals from your old and new plans. You pay your line rental in advance, so you'll get a credit in your next bill for the extra line rental you've paid.

Allowances - The total allowances from your old plan, plus the pro-rated total from your new plan.

The fact that we don't pro-rate your old allowances is good news, because it means there's a good chance you'll end up with a few extra allowances until your next billing period starts.

Yes. You can use your current active add-ons even after you change plan. They're simply added to your new plan. If you'd like to remove it instead, simply log in to your iD Mobile app or My Account online, go to 'My Add-ons', select the add-on, and choose the 'Remove' option.

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