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Plan changes.

How to get the plan that meets your needs.

Your mobile plan needs to be a perfect fit. That's why we've made it easy for you to change plans without extending the length of your contract. Whether you're on a pay monthly handset plan or a rolling SIM only contract, you can change your plan to one that suits you better.

Why would I change my plan?

You need more allowances.

Struggling to stay within your allowances? Instead of buying add-ons or paying for out-of-plan charges, you can change your plan to one with more allowances.

You want a lower monthly bill.

If you're on a SIM only plan or have gone past the minimum contract length of your pay monthly handset plan, and want to pay less, feel free to change plans.

Happy with your phone?

If you're out of your minimum contract length, and you're happy with your current phone, change to one of our SIM only plans until you're ready to upgrade.

How do I check if I can change my plan?

It's easy to check if you can change plans and browse the ones that are available to you. Simply log in to the iD Mobile app or My Account online, navigate to the ‘My Account’ page, and click ‘Change my plan’.

Your questions answered.

I want to change my monthly plan cost and allowances. Can I do this?

If you're eligible, you can easily change your plan to one that suits you better, without extending the length of your original contract.

Why might I not be able to change my plan?

You won't be able to change plans if any of the following applies:

  • You've been with us less than 30 days.
  • You've changed plans in the last 31 days.
  • You don't have an active Direct Debit with us.
  • You've got a disconnection request pending.
I'm on a pay monthly handset contract. Can I still change my plan?

Yes. But if you're still within your minimum contract length, you won't be able to go for one that's cheaper – the reason for this is that you're still paying off your phone with part of your monthly bill.

And you'll be pleased to hear that changing your plan won't increase the minimum length of your contract.

What if I change plan, then find that I'm not happy with it?

If your new plan isn't absolutely perfect, you can move back to your original plan after 31 days (as long as it's still available), or pick a different plan from the list of those available to you.

Can I move to a lower price plan?

Yes, as long as you're on a SIM only plan, or have gone past the minimum contract length on a pay monthly handset plan. You'll also have to meet all the usual eligibility criteria, of course. Then you can move up or down a plan as you wish.

If you're still within the minimum contract length of a pay monthly handset plan, you won't be able to go for one that's cheaper. The reason for this is that you're still paying off your phone with part of your monthly bill.

What's the difference between a plan change and an upgrade?

A plan change lets you choose a different monthly cost and set of allowances, without changing your handset.

An upgrade, on the other hand, gives you the opportunity of changing plan and getting a brand new handset.

Why hasn't my data been rolled over from my old plan to my new one?

Sorry, you can't roll over unused data from the billing period when you changed plans. Instead, your Data Rollover will re-start at the beginning of your new plan.

How long will it take for my plan change to be processed?

Your plan, including your new monthly line rental and allowances will change within 30 minutes of your request. However, your billing period won't change – that remains the same.

How will my current month's cost and allowances be worked out when I change plan?

Until your next bill is produced, your current month's plan cost and allowances are worked out as follows:

Plan cost - The pro-rated totals from your old and new plans. You pay your line rental in advance, so you'll get a credit in your next bill for the extra line rental you've paid.

Allowances - The total allowances from your old plan, plus the pro-rated total from your new plan.

The fact that we don't pro-rate your old allowances is good news, because it means there's a good chance you'll end up with a few extra allowances until your next billing period starts.

I've got an add-on on my current plan. Can I keep it if I change plan?

Yes. You can use your current active add-ons even after you change plan. They're simply added to your new plan. If you'd like to remove it instead, simply log in to your iD Mobile app or My Account online, go to 'My Add-ons', select the add-on, and choose the 'Remove' option.