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Use Your Full UK Data Allowance at No Extra Cost!

From 1 October 2024 and until further notice, all customers can use their full UK data allowance in Roam Free destinations*, at no extra cost! We’ll notify you when the promotion ends and when the 30GB Roaming data limit is reinstated. Have a great trip!

Fair Usage Policy.

Our Roaming fair usage policy is in place to prevent our free Roaming feature from being misused. Customers who joined iD on or after 21st June 2023 can use up to 30GB data from their plan while Roaming (each month) in our 50 destinations at no extra cost.

You can find the exact date that you joined iD Mobile at the top of your ‘Contract Summary’ document, under the ‘Pay Monthly Agreement’ section.

Permanent Roaming.

We understand that sometimes you will want to roam abroad for short periods of time. Our Roam Free feature is available to our UK resident customers who travel occasionally, rather than those living abroad. If over a 4-month period you spend 63 days or more in our free roaming destinations, you will be subject to further charges.

If we notice that you might not be following our Fair Usage Policy or if you're using our services in a way that goes against our Terms and Conditions, we might temporarily restrict your account.

We will notify you 14 days before the charges are applied to help you avoid incurring any surprise costs. The additional roaming charges applied to your plan will be:

3.2p per minute per call
1p per text
10p per MB of data

Fair usage policy.

Our open data fair usage policy no longer applies, meaning customers who joined iD or upgraded on or before 20th June 2023 can use their full data allowance in our 50 free Roaming destinations without incurring a surcharge.

Fair Usage policy.

Our fair usage policy protects the great value we offer whilst allowing you to enjoy our Roam free feature. This lets you use your standard monthly allowances (up to30GB) at no extra cost across our free Roaming destinations.

How it works:

  1. If you're on a plan with less than 30GB, you can use your full monthly data allowance. If you've got any rolled over data or add-ons, you can use them at no extra cost while your combined data usage is under 30GB. If you go over the 30GB limit, we'll add a surcharge of £3 per GB for the remainder of your data allowance, including any rolled over data or add-ons. Afterwards, you'll be charged at the standard out-of-plan data rate of 10p per MB of data.
  2. If you're on a plan with 30GB or more (excluding unlimited plans), you can use your monthly data allowance up to 30GB. After that, we’ll add a sur charge of £3 per GB for the remainder of your data allowance, including any rolled over data or add-ons. Afterwards, you'll be charged at the standard out-of-plan data rate of 10p per MB of data.
  3. If you've got an unlimited data plan, you can use up to 30GB a month while Roaming free of charge. If you go over the 30GB limit, we'll add a surcharge of £3 per GB for the remainder of your data allowance.

To keep you in the loop, we'll send you a text when you’ve used 80% and 100% of your standard monthly allowances and 30GB Roaming data limit. This gives you control over your data usage and helps you manage it. You can also set a bill cap to control how much you spend.

How much data can I use while roaming?

GB
GB
GB

Are there any exceptions to the fair usage policy?

Our fair usage policy applies to all Roam Free destinations, excluding Ireland.

Permanent Roaming.

We understand that sometimes you will want to roam abroad for short periods of time. Our Roam Free feature is available to our UK resident customers who travel occasionally, rather than those living abroad. If over a 4-month period you spend 63 days or more in our free roaming destinations, you will be subject to further charges.

If we notice that you might not be following our Fair Usage Policy or if you're using our services in a way that goes against our Terms and Conditions, we might temporarily restrict your account.

We will notify you 14 days before the charges are applied to help you avoid incurring any surprise costs. The additional roaming charges applied to your plan will be:

3.2p per minute per call
1p per text
10p per MB of data

Terms and Conditions.

For further information, please refer to our Terms & Conditions.

*For a full list of our free Roaming destinations, visit our Roam Free page.