We've created a fair usage policy to prevent our inclusive EU roaming feature from being misused. Our open data policy also applies to selected plans, to protect the great value we offer you.
Our fair usage policy has been designed to prevent misuse of our inclusive EU roaming feature, such as someone permanently roaming and not living in the UK.
We understand that sometimes you'll want to roam for a few weeks at a time. That's absolutely fine. But if you roam more than you use your phone at home (we mean in the UK) over a 4-month period, we might think you’re permanently roaming. If so, we'll take the following action:
First of all, we'll send you a text reminding you of the fair usage policy. If you don't change your usage behaviour to comply with it, we'll also ask you to provide some sort of proof that you have strong ties to the UK, like a UK bill or bank statement.
If you don’t provide any proof of having strong ties to the UK, and you continue to roam in the EU more than you use your plan in the UK, we'll apply a surcharge to your EU roaming usage. When we do this we'll send you another text message - to make you're aware of the situation, and give you a second chance to stop roaming and avoid charges.
The surcharges that will be applied to your account if you exceed our fair usage limits are:
3.2p per minute
1p per text
0.59p per MB
Our open data policy has been designed to protect the great value we offer you. It applies to selected plans only. Answer the two questions below to see if it applies to you.
What is your standard monthly plan cost?
(Don't include any extras, such as out-of-plan spend, or add-ons you might have purchased.)
What is your standard monthly data allowance?
(Don’t include any one-off or recurring add-ons, freebies or promotional add-ons.)
The open data policy does not apply to your plan. You can use your monthly data to roam in our EU inclusive countries just like you do at home. For more information on where you can roam, take a look at our inclusive EU roaming webpage.
Yes, the open data policy applies to your plan. Your EU roaming data threshold is 0GB. This means you can use 0GB of your standard monthly allowance of data to roam, just like you do at home. However, if you use more than 0GB of your standard monthly data allowance abroad, you'll incur a small additional charge of 0.76p per MB. This will only apply to your monthly standard allowance; there won’t be any additional charge for using add-ons, and you can use these in the EU inclusive roaming countries just like you do in the UK.
If you do use more than your EU roaming data threshold, you'll have no additional charges in the first month. But the second month you use more than your EU roaming data threshold, we'll take the following action:
If you reach 80% of your EU data roaming threshold, we'll send you a warning text, giving you a chance to slow down.
If you reach 100% of your EU data roaming threshold we'll send you another text message - to make you aware of the situation, and give you a second chance to stop data roaming and avoid charges.
If you exceed the threshold, we'll apply an additional charge of 0.76p per MB.
Note: your EU roaming data threshold refreshes along with your allowances each month.
We all know the main benefit of choosing a refurbished smartphone is to save some cash. You can expect cheaper monthly line rental, or less to pay up front, and get the latest tech in your pocket without the usual price-tag.
You might be wary of ordering a refurbished phone, but there's no need to worry. Our stock is provided directly from mobile manufacturers, who have expertly inspected the goods to ensure they're in top working order. This gives you peace of mind, as well as great savings.
As well as being kind on your wallet, ordering a refurbished phone is also great news for the environment. With components being re-used, this means less of an environmental footprint than a newly-manufactured phone.
Most refurbished stock is due to change-of-mind returns, where a customer has sent the phone back during their cooling off period. Returned items cannot be sold as new, so we offer these as refurbs. Occasionally of course, handsets may be returned to us due to a slight manufacturer's fault. In these cases the phones will be repaired in-house by our approved technicians, then inspected by fully qualified engineers who carry out extensive checks and tests until all faults are fixed.
If a handset is returned due to a fault, it will only be sold as a refurbished once the engineers are satisfied that any issues have been fully repaired. We have the highest grading process on the market, as we ensure that all refurbished stock is Grade-A rated. This means that the item is "good as new", and we don't offer handsets for sale that are rated any lower. This gives you peace of mind that your refurbished smartphone will reach you in immaculate working condition.
Yes, they're subject to the same warranty as brand new handsets. As with our new handsets, all refurbished phones are covered by a 12 month warranty. In fact, if your phone should develop a manufacturer's fault within the first month of ownership, we'll send a courier to your home to pick up the phone, and get this exchanged in our warehouse right away, so you don't have to wait ages without a working phone.
Outside of the first month, you're covered by free repairs at your local Carphone Warehouse store, should the phone develop a fault during the first year. As well as the one-year retailer's warranty provided by us, most handsets are also covered by a manufacturer's warranty too. This differs depending on the manufacturer, so you may wish to check this at the point of sale. The warranty offered by us doesn't affect the manufacturer's, with most mobile brands offering 12 or 24 months alongside our own. So even if your refurbished phone develops a fault somewhere down the line, you get the same level of cover as you do with a brand new device.
Due to the nature of refurbished mobile phones, the original accessories can't be guaranteed. As the item may have been handled already, we don't include accessories such as earphones for hygiene reasons. However, it's worth remembering that the amount of cash you're saving on a refurbished phone is a lot more than the value of a pair of headphones, so even if you pick up an accessory or two separately, you'll still be in pocket in the long run.
The handset may also come in plain white packaging (although sometimes it'll be delivered in the original box, depending on its condition). In all cases, you can be guaranteed to receive a charger, so you won't lose any time in getting your handset juiced up and ready to go.
Yes we do. Ordering a refurbished iPhone is a great way to grab yourself the latest iPhone tech on a budget. Just be aware that refurbished iPhones tend to be locked to the network you've ordered, so you wouldn't be able to use it with a different SIM if that was your plan. Other than that, you get the same great phone and warranty as you would with a new iPhone, so take a look at the full range offered.
As one of the market leaders in smartphone technology, iPhones have never been the cheapest option. However, with a refurbished iPhone deal you can get the latest models without the usual price-tag. With a refurbished iPhone 6s, you'll enjoy Apple's most advanced iPhone to date, while a refurbished iPhone SE offers similar features in a smaller, cheaper design. Even less recent handsets, such as a refurbished iPhone 5s, would still deliver awesome specs at a price to suit.
Why not browse our range of refurbished iPhone deals?
When sat side-by-side, there's not much that would separate a cheap refurbished phone from a new phone. Other than a cheaper price-tag and a non-branded box, you still get a fully working handset, full warranty, the excitement of receiving a great bit of tech, and complete peace of mind.
New phones arrive in their original box, with all accessories included. However, they're listed at our regular prices, so you don't get the extra savings. You're covered by a warranty to protect against manufacturer faults, which is included when you buy refurbished phones too.
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