COVID-19 update: find out here what we're doing to support our customers and staff.
We've created a fair usage policy to prevent our inclusive EU roaming feature from being misused. Our open data policy also applies to selected plans, to protect the great value we offer you.
Our fair usage policy has been designed to prevent misuse of our inclusive EU roaming feature, such as someone permanently roaming and not living in the UK.
We understand that sometimes you'll want to roam for a few weeks at a time. That's absolutely fine. But if you roam more than you use your phone at home (we mean in the UK) over a 4-month period, we might think you’re permanently roaming. If so, we'll take the following action:
First of all, we'll send you a text reminding you of the fair usage policy. If you don't change your usage behaviour to comply with it, we'll also ask you to provide some sort of proof that you have strong ties to the UK, like a UK bill or bank statement.
If you don’t provide any proof of having strong ties to the UK, and you continue to roam in the EU more than you use your plan in the UK, we'll apply a surcharge to your EU roaming usage. When we do this we'll send you another text message - to make you're aware of the situation, and give you a second chance to stop roaming and avoid charges.
The surcharges that will be applied to your account if you exceed our fair usage limits are:
3.2p per minute
1p per text
0.59p per MB
Our open data policy has been designed to protect the great value we offer you. It applies to selected plans only. Answer the two questions below to see if it applies to you.
What is your standard monthly plan cost?
(Don't include any extras, such as out-of-plan spend, or add-ons you might have purchased.)
What is your standard monthly data allowance?
(Don’t include any one-off or recurring add-ons, freebies or promotional add-ons.)
The open data policy does not apply to your plan. You can use your monthly data to roam in our EU inclusive countries just like you do at home. For more information on where you can roam, take a look at our inclusive EU roaming webpage.
Yes, the open data policy applies to your plan. Your EU roaming data threshold is 0GB. This means you can use 0GB of your standard monthly allowance of data to roam, just like you do at home. However, if you use more than 0GB of your standard monthly data allowance abroad, you'll incur a small additional charge of 0.76p per MB. This will only apply to your monthly standard allowance; there won’t be any additional charge for using add-ons, and you can use these in the EU inclusive roaming countries just like you do in the UK.
If you do use more than your EU roaming data threshold, you'll have no additional charges in the first month. But the second month you use more than your EU roaming data threshold, we'll take the following action:
If you reach 80% of your EU data roaming threshold, we'll send you a warning text, giving you a chance to slow down.
If you reach 100% of your EU data roaming threshold we'll send you another text message - to make you aware of the situation, and give you a second chance to stop data roaming and avoid charges.
If you exceed the threshold, we'll apply an additional charge of 0.76p per MB.
Note: your EU roaming data threshold refreshes along with your allowances each month.