Contact us

iD Community

Looking for information? Then head over to the iD Community. It's packed with helpful content, and you can also post your own questions.

The iD Community is open 24 hours a day, 7 days a week.

Go to the iD Community

Live Chat

Need to speak to us about your account? Got an urgent query? Then chat to one of our helpful Live Chat agents.

Our agents are available between 9am - 8pm Monday to Friday, and 9am - 6pm Saturday and Sunday.


If you can't find what you're looking for in our online store, or want some information on our plans and handsets, please call our sales team on 0800 049 0250.

Call us

Alternatively, you can call us for free on 7777 using your iD phone.

Or you can call 0333 003 7777 from a landline or other mobile phone (charges may vary).