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iD Community

The best place to find help and support 24/7

Browse help and support articles, see questions and answers from other customers or post a question of your own to our knowledgeable community members.

We're in this together

If you see a question from another customer that you could answer, please be a hero and help out.

Go to the iD Community

iD Mobile App / Account Issues

For help with registration or login issues for the iD Mobile app and My Account online, please visit our dedicated community page.

View the help page

Live Chat

If you're unable to find what you need on the iD Community and need help with your iD account or further assistance, our Virtual Assistant and Live Chat team are here to help.

Our Virtual Assistant is available 24/7 and Live Chat is open between 9am - 8pm Monday to Friday, and 9am - 6pm Saturday, Sunday and bank holidays.

Call our automated service

You can use our automated telephone service to help you manage your account:

Call 7777 from your iD phone, or 0333 003 7777 from a landline or other mobile. (Charges may vary)

Option 1
Check your allowances, check your spend limit and check your unbilled charges
Option 2
Hear your balance, make a payment
Option 5
Report your phone or SIM lost or stolen

Please note, our phoneline offers automated options only. If you have a question please use the iD Community, or if you need to speak to one of our agents, please use Live Chat.