Help Hub.
Got a question? Our Help Hub is accessible 24/7 and is packed with helpful tips, step-by-step guides and answers to common questions.
iD Mobile app.
Manage multiple plans, get real-time usage insights and stay in control, all in one place.
At iD Mobile, we're dedicated to providing you with the best support possible.
Whether you're setting up your phone for the first time, managing your account, travelling abroad, or just have a quick question — we’re here to help, every step of the way.
Latest updates.
Get up-to-date information on any changes or disruptions to your service, so you’re always in the know.
Our support channels.
Get the help you need, in the way that works best for you—right now.
Community.
No matter how big or small your question may be, the iD Community is here to help.
Automated services.
Check your allowances, make a payment and more through our Automated Telephone Service.
Live chat.
Talk to our Chat Bot to answers simple questions, or to an advisor for anything else.
Quick links.
Need help navigating? Hit the buttons below to get where you need to go!
Accessibility for all.
We take support seriously – that’s why we offer dedicated tools and tailored services to ensure all our vulnerable customers get the care they need.
