At iD Mobile, your order's safety is our top priority. That's why we've teamed up with DPD to elevate your customer experience and tackle fraud head-on by introducing the DPD PIN Code system for online deliveries – ensuring your package reaches you securely. Simply share the unique code with our driver to complete the delivery hassle-free.

Please note: You'll need to provide your email address and mobile number during your order for timely DPD updates.

It's easy to keep your old number. We'll give you more details when you checkout.

We have to carry out a credit check every time one of our customers signs up to a pay monthly mobile phone contract or credit agreement. This helps protect you from identity fraud and stops you from running up bills you can't pay.

We use a Credit Reference Agency to obtain information relating to your address, identity and personal credit history. They then assess this information against their own set criteria, and the order is accepted provided they are satisfied it meets their minimum threshold.

To decide whether we can let you sign up to one of our deals, they look at information from:

• The electoral roll.
• Court records such as CCJs (county court judgements) and bankruptcies but not criminal convictions.
• Your financial history - all your dealings with banks, building societies and other lenders.

If you pass the credit check, your order will be processed automatically. You'll receive a confirmation email with details of your order despatch, or expected delivery.

For online orders, we'll send you an email if your application has been declined.

If you have an order turned down due to a credit check, we advise you not to try to place another order, as putting through more than one check in a short space of time can harm your credit rating.

No, we'll only take a payment after you've passed the credit check.

If you order a handset or accessory before 8pm Monday-Thursday, you'll get FREE next day delivery from the DPD (UK) express parcel delivery service where possible. Please note, if you order a physical SIM card, it will be delivered via Royal Mail and take 2-3 working days.

Delivery update: Orders could be delayed by two working days due to a system upgrade. Click here for details

No, sorry. We need to deliver your order to your billing address. This is for security purposes, and so that we can be sure you are who you say you are.

Yes, if you order a handset or accessory Monday-Thursday before 8pm it will arrive the next day. Please note this excludes bank holidays. Please note, if you order a physical SIM card, it will be delivered via Royal Mail and take 2-3 working days.

Delivery update: Orders could be delayed by two working days due to a system upgrade. Click here for details