4G is the next step up from 3G, giving you mobile internet speeds up to five times faster than before. In fact, even the average home broadband speed can't match 4G. That means you can stream movies in HD without buffering, play online games in real time and upload photos to Facebook instantly.
The 4G network we use already covers huge parts of the country and by the end of the year we're aiming to cover 98% of the population, so you'll be able to experience faster internet almost anywhere.
If you do find yourself somewhere that we haven't brought 4G to yet, don't worry, you'll still have access to our Advanced 3G service, the fastest 3G connection in the UK.
Our network uses the fastest version of 3G ever. Known as Advanced 3G, it gives impressive speeds that'll let you download your favourite movies in a matter of minutes, and make smooth, HD video calls over Skype or Facetime.
The great thing about Advanced 3G is that it already covers 98% of the population. So wherever you go with your iD plan, you'll get fast and reliable internet.
We've just added Belgium, Croatia, Cyprus, Finland, Lithuania, Slovakia and Slovenia.
This is in addition to the existing list of countries:
Australia, Austria, Bulgaria, Czech Republic, Denmark, Estonia, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Luxembourg, Malta, Netherlands, Portugal, Poland, Romania, Spain, Sweden and USA.
So when you're in any one of these countries, you'll be able to use your data, and make calls or send texts to UK mobile numbers and landlines.
Calls to foreign numbers (even when you're in the same country) aren't included.
These will be available to buy through the iD App and My Account. You'll be able to use them to call and text UK numbers, or surf the web.
Just add what you need as you need it.
With Data Rollover, you automatically roll over your unused data to the next month, and then it gets used first. Here's an example of how it works.
|Total allowance for month||4GB||7GB||6GB||8GB|
|Used in a month||1GB||5GB||1GB||-|
|Unused tariff allowance||3GB||2GB||4GB||-|
|Expired rollover allowance||N/A||0GB||1GB||-|
Your monthly inclusive allowance of data, listed in GB (gigabytes).
A free feature that lets you roll over unused data to the next month.
Your monthly inclusive allowance of texts you can send.
Your monthly inclusive allowance of call time, listed in minutes.
An adjustable, pre-set £5 cap that lets you control your monthly bill limits.
Roaming lets you use data, and call or text the UK at no extra cost, in 29 countries.
SIM Only is ideal for customers with phones. Plans available from 1-12 months.
This is a 30 day rolling plan. It will refresh automatically every month, unless the customer asks for it to finish.
This plan expires 12 months after the start date. Customers can then renew, or choose something else.
This plan expires 24 months after the start date. Customers can then renew, or choose something else.
Add-ons are extra bundles of minutes, texts or data that you can buy in addition to your normal contract.
Your standard monthly plan cost can be found by logging in to the iD Mobile app or My Account online, and going to the 'My Dashboard' section.
We all know the main benefit of choosing a refurbished smartphone is to save some cash. You can expect cheaper monthly line rental, or less to pay up front, and get the latest tech in your pocket without the usual price-tag.
You might be wary of ordering a refurbished phone, but there's no need to worry. Our stock is provided directly from mobile manufacturers, who have expertly inspected the goods to ensure they're in top working order. This gives you peace of mind, as well as great savings.
As well as being kind on your wallet, ordering a refurbished phone is also great news for the environment. With components being re-used, this means less of an environmental footprint than a newly-manufactured phone.
Most refurbished stock is due to change-of-mind returns, where a customer has sent the phone back during their cooling off period. Returned items cannot be sold as new, so we offer these as refurbs. Occasionally of course, handsets may be returned to us due to a slight manufacturer's fault. In these cases the phones will be repaired in-house by our approved technicians, then inspected by fully qualified engineers who carry out extensive checks and tests until all faults are fixed.
If a handset is returned due to a fault, it will only be sold as a refurbished once the engineers are satisfied that any issues have been fully repaired. We have the highest grading process on the market, as we ensure that all refurbished stock is Grade-A rated. This means that the item is "good as new", and we don't offer handsets for sale that are rated any lower. This gives you peace of mind that your refurbished smartphone will reach you in immaculate working condition.
Yes, they're subject to the same warranty as brand new handsets. As with our new handsets, all refurbished phones are covered by a 12 month warranty. In fact, if your phone should develop a manufacturer's fault within the first month of ownership, we'll send a courier to your home to pick up the phone, and get this exchanged in our warehouse right away, so you don't have to wait ages without a working phone.
Outside of the first month, you're covered by free repairs at your local Carphone Warehouse store, should the phone develop a fault during the first year. As well as the one-year retailer's warranty provided by us, most handsets are also covered by a manufacturer's warranty too. This differs depending on the manufacturer, so you may wish to check this at the point of sale. The warranty offered by us doesn't affect the manufacturer's, with most mobile brands offering 12 or 24 months alongside our own. So even if your refurbished phone develops a fault somewhere down the line, you get the same level of cover as you do with a brand new device.
Due to the nature of refurbished mobile phones, the original accessories can't be guaranteed. As the item may have been handled already, we don't include accessories such as earphones for hygiene reasons. However, it's worth remembering that the amount of cash you're saving on a refurbished phone is a lot more than the value of a pair of headphones, so even if you pick up an accessory or two separately, you'll still be in pocket in the long run.
The handset may also come in plain white packaging (although sometimes it'll be delivered in the original box, depending on its condition). In all cases, you can be guaranteed to receive a charger, so you won't lose any time in getting your handset juiced up and ready to go.
Yes we do. Ordering a refurbished iPhone is a great way to grab yourself the latest iPhone tech on a budget. Just be aware that refurbished iPhones tend to be locked to the network you've ordered, so you wouldn't be able to use it with a different SIM if that was your plan. Other than that, you get the same great phone and warranty as you would with a new iPhone, so take a look at the full range offered.
As one of the market leaders in smartphone technology, iPhones have never been the cheapest option. However, with a refurbished iPhone deal you can get the latest models without the usual price-tag. With a refurbished iPhone 6s, you'll enjoy Apple's most advanced iPhone to date, while a refurbished iPhone SE offers similar features in a smaller, cheaper design. Even less recent handsets, such as a refurbished iPhone 5s, would still deliver awesome specs at a price to suit.
Why not browse our range of refurbished iPhone deals?
When sat side-by-side, there's not much that would separate a cheap refurbished phone from a new phone. Other than a cheaper price-tag and a non-branded box, you still get a fully working handset, full warranty, the excitement of receiving a great bit of tech, and complete peace of mind.
New phones arrive in their original box, with all accessories included. However, they're listed at our regular prices, so you don't get the extra savings. You're covered by a warranty to protect against manufacturer faults, which is included when you buy refurbished phones too.
Buy the Samsung Galaxy S8, S8+ or Note8 now and get two tickets worth up to £140 to a variety of top concerts and festivals, including British Summer Time, Forbidden Fruit Festival and Rock En Seine plus more.
How to claim your tickets:
Once you've received your confirmation email and unique order code, follow the instructions on how to get your tickets for the event you want to go to. Once you've decided which event you want to attend, all you need to do is key-in your unique user code on the portal, enter some personal details, and your order will be confirmed. Just remember to reserve your tickets by March 4th 2018.
Your tickets will be emailed or sent to you by post a few weeks before the event. Enjoy!
*Tickets are subject to availability on a first come first served basis. UK residents (18+) and UK businesses only. Purchase by 18.02.18 from a UK participating retailer. Claim online by 25.02.18 via the Samsung Members App. After registration tickets must be selected by 04.03.18. Resale of tickets is strictly prohibited. Maximum one claim per person and ten claims per UK business. For full T&Cs click here. Promoter: Samsung Electronics (UK) Limited. For more redemption details click here
UK residents 18+ only. Available to iD consumers only (i.e. not to any reseller). Employees or agents of the Promoter or anyone professionally connected to this Promotion and any group company of the Promoter are not eligible. Subject to availability. Not valid in conjunction with any other offer. Gifts will be delivered with your Sony XA2 phone. Offer ends Wednesday 21st February 2018. The charges you pay will adjust (up or down) in line with changes to the Retail Price Index Rate (RPI Rate) set by the Office of National Statistics. We will adjust charges with effect in your April bill after the RPI Rate is announced for the previous 12 months to February. We will publish the RPI Rate on our website as soon as it becomes available.
The Sony WH-H800 Black headphones are available when you purchase a pay monthly contract on Sony XA2. Free gift must be returned if the order is subsequently cancelled, or is exchanged for a different handset in line with our standard T&C's.
The best way to pay your bill is via Direct Debit - it's our preferred payment method. Paying by Direct Debit means you don't have to remember to make a payment every month and so avoid any issues with late payments. You can set up or amend your Direct Debit details using the iD Mobile App or by logging in to My Account.
We also accept one-off card payments in emergencies. You can make an emergency card payment using one of the following methods:
Our PlayStation 4 offer consists of the games console, a wireless DUALSHOCK controller and one of the greatest driving games of all time - Gran Turismo Sport. This is the world's best-selling console, with awesome gaming power and stunning HDR visuals. The biggest blockbusters and most immersive games ever created are waiting for you - so get ready to jump into the action, battle players online and challenge your friends and family. If that wasn't enough, you'll be able to discover the biggest and best movies, TV shows, music and video streaming services from your PS4 home screen.
Our PlayStation VR offer consists of the VR headset and PlayStation Camera. PlayStation VR lets you experience gaming in an entirely new way. The moment you slip on the headset, you'll feel like you're actually inside the game, living every moment and seeing every detail of your new world. From driving high octane supercars to fighting hostile aliens, PlayStation VR lets you do it all from the comfort of your own home. You'll also be able to go beyond gaming and into a new dimension, with a range of PlayStation VR experiences, movies and videos from the world's leading channels and VR creators.
Pre-order your new Sony Xperia XZ2 on a pay monthly contract or upgrade contract between 16th March and 4th April 2018, and you'll then be able to claim your FREE PlayStation 4 or PlayStation VR online between 5th April and 3rd May 2018.
To claim, go to www.xperiaxz2preorder.co.uk, enter your IMEI number, proof of purchase, and register.
Limited stock available - see our T&Cs below for more details.
*UK, 18+. Applies to the first 1,000 customers who pre-order will qualify for the offer. The offer will end after 1,000 pre-orders have been made or on the closing date. There are 500 Sony PlayStation® VR Starter Packs ("VR Starter Pack") and 500 Sony PS4™ with Gran Turismo Sport ("PS4™ bundle") available. VR Starter Packs and PS4™ bundles are subject to availability, until stocks last. Purchase of Xperia™ XZ2 from Carphone Warehouse necessary, on and between 16/03/18 and 04/04/18. Internet access required. Claim period from 05/04/18 to 00:00 03/05/18. To claim, go to www.xperiaxz2preorder.co.uk enter your IMEI number, proof of purchase and register. While stocks last. Full T&Cs apply. Promoter: Sony Mobile Communications AB (of 221 88 Lund, Sweden). Gran Turismo™ Sport ©2017 Sony Interactive Entertainment Inc. Published by Sony Interactive Entertainment Europe. Developed by Polyphony Digital Inc. "Polyphony Digital logo", "Gran Turismo" and "GT" are trademarks of Sony Interactive Entertainment Inc. are registered trademarks or trademarks of Sony Interactive Entertainment Inc. PS4™ Vertical Stand sold separately. Icons and images are simulated and are for illustrative purposes only. Sony is a trademark or registered trademark of Sony Corporation.
When you pre-order the new Huawei P20 or Huawei P20 pro on a pay monthly contract, or upgrade contract.
Bose® QuietComfort® 35 wireless headphones II give you amazing sound at any volume. They’re engineered with world class noise cancellation technology that blocks noise and lets you lose yourself in your music. So, when you're playing at low volumes in a quiet office, you get the same, consistent quality as when you’re out on a busy street. Google Assistant is built in, so you can play music, receive texts and get answers without having to look at your phone. Just press and hold the Action button, and start a conversation. If you're not a Google user, don't worry. You can use the Action button to adjust your level of noise cancellation from a choice of three settings.
All you need to know:
Offer only available on pre-order ending 23:59 5th April.
*Purchase Huawei P20 or Huawei P20 Pro on a Pay Monthly contract, upgrade contract or SIM free on pre-order and claim Bose® QC® 35 wireless headphones II worth £329.99 via redemption www.huaweipromo.co.uk/p20bose by 23:59 5th April 2018. Not valid in conjunction with any other offer. No cash alternative.
Promoter is Huawei Technologies (UK) Co., Ltd. Consumers who pre-order a Huawei P20 Pro or Huawei P20 (a 'Qualifying Product') by 23:59, 5 April 2018 and subsequently purchase by 3 May 2018, from a qualifying retailer (see Website for details) may submit a valid claim (including substantiation) at www.huaweipromo.co.uk/p20bose ('Website’) between 20 April and 19 May 2018 to claim Bose® QC®35 wireless headphones II in black ('Bose Headphones’). Consumers who cancel their pre-order or return their Qualifying Product within 14 days of date of purchase will not be eligible to claim. One claim per pre-order of a Qualifying Product (max. two claims per consumer). Bose Headphones are subject to availability. Bose Headphones will be delivered to a UK address within 30 days of verified claim. See Website for full terms.
'Google and other related marks and logos are trademarks of Google LLC. The Google Assistant is not available in all countries or languages.’
Data Rollover is a free feature on all iD plans. It automatically rolls over your unused data allowance to the next month, giving you a second chance to use it.
Capping is a free feature on all iD Mobile plans. It puts a cap (limit) on your monthly spend. So even if you use up an allowance and get charged at our out-of-plan rates, you won't pay more than you can afford.
All iD Mobile plans come with inclusive EU roaming. This feature lets you use your monthly allowance of minutes, texts and data when you're in 50 destination.
|Promotion Week No.||Start Date||End date||Draw date|
Promoter: Dixons Carphone PLC, iD Mobile Limited (registered in England no. 09304672), 1 Portal Way, London W3 6RS.
Buy the new Sony Xperia XZ2 and receive FREE PlayStation+ 12 month membership. PS+ membership is the online service which gives you access to free games, great discounts as well as other amazing benefits and offers!
All you need to know: