Refurbished phones are pre-owned devices that have previously been returned, then professionally tested, checked and refreshed to ensure they’re in full working order.
What does Excellent, Very Good & Good condition mean?
Excellent - Otherwise known as 'Grade A’, phones graded as 'Excellent' are in like-new condition. Typically, these are phones that have been returned by customers within their cooling off period, so have had minimal, if any, use.
Very Good - Otherwise known as 'Grade B', phones graded as 'Very Good' are in great condition. Typically, these are phones with minor cosmetic imperfections and very light signs of use.
Good - Otherwise known as 'Grade C', phones graded as 'Good' are in fair condition. Typically, these are phones with some cosmetic imperfections and signs of use.
What is the difference between a refurbished and a brand new phone?
A brand new phone will arrive fresh from the factory in which it was produced. It will not have been used, or touched, by another user. A refurbished phone is a pre-owned device that has previously been returned, then professionally tested, checked and refreshed to ensure they’re in full working order.
What is the difference between a refurbished and a second hand phone?
All refurbished phones from iD Mobile are professionally tested, checked and refreshed to ensure they’re in full working order. All refurbished phones come with a 12-month warranty, so you've got peace of mind. With a second hand or 'used' phone, this is not guaranteed.
What is in the box of a refurbished phone?
Refurbished phones will arrive in a neat, shiny box, not the original manufacturer's packaging. It will not contain the manufacturers manual or user guide, but you will be supplied with a cable and SIM removal tool.
Are refurbished phones covered by a warranty?
Yes. All refurbished phones come with a 12-month warranty, so you've got peace of mind.
Does refurbished mean the phone was faulty?
In some cases, yes. However, we fix any fault a phone may have as part of our full functional testing. Every refurbished phone is professionally tested, checked and refreshed to ensure they’re in full working order and come with a 12-month warranty, so you've got peace of mind.
The charges you pay will adjust (up or down) in line with changes to the Retail Price
Index Rate (RPI Rate) set by the Office of National Statistics. We will adjust
charges with effect in your April bill after the RPI Rate is announced for the
previous 12 months to February. We will publish the RPI Rate on our website as soon
as it becomes available.
CPI changes
Your monthly cost will be adjusted each April by the Consumer Price Index rate (CPI)
published in
February by the Office for National Statistics, plus an additional fixed 3.9%. In March,
you will
receive a text from us notifying you of the CPI +3.9% adjustment. We will also publish
the CPI rate on
our website as soon as it becomes available.
Fair usage policy
Our fair
usage policy applies to all pay monthly phone, SIM Only and Pay-as-you-go
plans. Our open data policy applies to
selected plans.
Apple Subscriptions - 3 Months Free
Get up to 3 months free Apple TV+, Music, Arcade and News+ on selected purchases at idmobile.co.uk from
14 Sept 2022 until further notice. Offer available on all iPhone, Android and SIMO purchases made during
the promotional period. New and returning customers only, not available to customers already subscribed
to these services. New Apple TV+, Music, Arcade and News+ customers will receive 3 months free.
Returning Apple TV+, Music, Arcade and News+ customers will receive 2 months free. Requires compatible
device.
Cancel anytime. After the free period Apple TV+ is £4.99 p/m, Music £9.99 p/m, Arcade £4.99 p/m and News+
£9.99 p/m. One subscription per Apple ID. Redeem via links on iD Order Confirmation page, Order
Confirmation email or email from iD sent 12 day after purchase. Restrictions and other terms apply.
Not sure about this phone?
Head over to the iD Community and ask some of our
community members what they think about the phone.
