Unlimited thanks for our NHS Heroes

To thank our NHS heroes for their hard work and dedication during this difficult time, we offered our customers with a valid NHS email address a free upgrade to unlimited minutes, texts and data until 30 April 2021.

This offer is no longer open to new applications.

If the offer is active on your account, your allowances will revert back to those that came with your original plan on the 30th April 2021 at 23.59. You can check your remaining minutes, texts and data in the iD Mobile app or My Account online.

Once again, thank you from everyone at iD Mobile.


Not at present. However, all iD customers can change their plans to something more suited to their needs. Just use the iD Mobile App or My Account online and select 'Change my plan' on the 'My Account' page. You’ll be shown a list of plans that might be better suited to your phone usage.

For more information on changing your iD Mobile Plan visit our plan change page.

The unlimited minutes, texts and data will be valid till 23.59 on the 30th April 2021. After this time your account will revert back to its original allowances prior to the promotion being applied.

To check what plan you're on, log into the iD Mobile app or My Account online and go to the 'My Account' page. Your agreed plan and allowances can be found under the 'My plan' section.

To check your recent usage, go to the 'My Billing' page and scroll down to the 'Bill History' section. Here you can download and view a PDF copy of your recent bills by selecting 'Download PDF Bill'. When viewing your bill, scroll down to the 'Your Allowances' section (this is usually on the third page of the bill) to see how many minutes, texts and data you've used over that period.

Please check your recent usage patterns against your standard plan allowances to make sure you've got the perfect amount of data, minutes and texts you need once the offer ends. If you feel like you may need more, consider a plan change. Or, if you're happy with your plan and just want to make sure you don't get charged for going over your standard allowance, then you can set your Bill Cap to limit extra charges outside your plan. Setting your Bill Cap to £0 will stop you from incurring any chargeable usage. You can learn more about out-of-plan charges on our Charges page.

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