Help & Support

We've moved our Help & Support 100% online

So you can get answers and advice more quickly and easily

Help & Support is 100% online

So you can get answers and advice more quickly and easily

100% Online

Faster

Easier

What can we help you with today?

Our Help & Support services

iD Community

Get help & support 24/7, browse articles and talk to other iD customers.

Chat

Talk to our Chat Bot for answers to simple questions, or to one of our advisers for anything else.

Chat to us

App & Account

Manage your account quickly and easily online or via the iD app.

Find out more

Automated service

Check your allowances, make a payment and more through our Automated Phone Service.

Find out more

Accessibility for vulnerable customers

Use any of our dedicated tools and services for vulnerable customers or those unable to use our other contact channels.