Keep your number.

Keep your number with iD.

It's simple to keep your number with iD. Once you have ordered your PAC code from your current network, just follow these simple steps.

What do I need before I start?

Before you start, make sure you’ve got these three important numbers to hand.

Your PAC code.

Call your old network and ask for your PAC code.

Your temporary number.

We give you one of these when you buy an iD plan.

Your old number.

This is the mobile number you want to keep.

Follow these 7 steps to keep your number.

  • 1
    Log into your iD Account using the username and password you’ve created.
  • 2
    Click on 'My Services' on left navigation bar or bottom right if you’re using the iD App.
  • 3
    Scroll down and click on 'Keep My Number'.
  • 4
    Enter your PAC code.
  • 5
    Select a port date (the day your number will be transferred). This needs to be on a weekday (no weekends or bank holidays).
  • 6
    • Submitting request before 18:00? You can choose the next working day.
    • Submitting request after 18:00? Choose at least two working days in the future.
  • 7
    • Enter the mobile number you would like to keep.
    • Click 'Port-in'.

Need more help?

Help & Advice

If you’ve got any questions or need support, check out our help & advice section.

Find out more

My iD Account.

New to iD? Register your account now to keep your number and stay in control.

Register now

You're always in control with the iD App

We've designed the iD App to help you manage your account, even when you're on the go.

  Get your free iD App