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Keep My Mobile Number.

Want to keep your old mobile number?
It's called porting in, and it's quick and easy.

What do I need before I get started?

1. A PAC code.

If you haven't done so already, call your old network and ask for your PAC code.

2. Your phone number.

This is the mobile number you want to keep.

3. The iD app or online account.

Register online for My Account, or download the iD Mobile App, if you haven't already done so.

How do I keep my number?

Follow these four easy steps:

Step 1.

Log in to your iD Mobile app or My Account online.

Step 2.

Click 'Services' at the bottom of your app screen, or 'My Services' on the left of your My Account homepage.

Step 3.

Select 'Keep my number'.

Step 4.

Enter the mobile number you want to keep and your PAC code. Then click submit.

Your number should be transferred within 1-2 working days, depending on the time of day you submitted your request. If it was after 5pm, it takes 2 working days.

Please note: porting in doesn't interrupt your iD Mobile connection. You can use it as normal while we process your request.


If you've got any questions or need support, check out our helpful FAQs.

View FAQs