Our content restriction service allows you to protect children from viewing inappropriate content online.
To add or remove the restriction, simply log in to your iD app or log in to my account area and select 'services', then toggle adult content filtering 'on' or 'off'.
While content restrictions are activated on your device, if anyone tries to access an age-restricted site (gambling, adult content, etc.) they’ll be directed to our content control webpage instead. They will then have to call us and provide proof of their age to access the content.
Please note that we are unable to provide this service if a Wi-Fi connection is used, as the Wi-Fi service provider's own content rules will apply.
Back to top4G is the next step up from 3G, giving you mobile internet speeds up to five times faster than before. In fact, even the average home broadband speed can't match 4G. That means you can stream movies in HD without buffering, play online games in real time and upload photos to Facebook instantly.
The 4G network we use already covers huge parts of the country and by the end of the year we're aiming to cover 98% of the population, so you'll be able to experience faster internet almost anywhere.
If you do find yourself somewhere that we haven't brought 4G to yet, don't worry, you'll still have access to our Advanced 3G service, the fastest 3G connection in the UK.
Our network uses the fastest version of 3G ever. Known as Advanced 3G, it gives impressive speeds that'll let you download your favourite movies in a matter of minutes, and make smooth, HD video calls over Skype or Facetime.
The great thing about Advanced 3G is that it already covers 98% of the population. So wherever you go with your iD plan, you'll get fast and reliable internet.
We've just added Belgium, Croatia, Cyprus, Finland, Lithuania, Slovakia and Slovenia.
This is in addition to the existing list of countries:
Australia, Austria, Bulgaria, Czech Republic, Denmark, Estonia, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Luxembourg, Malta, Netherlands, Portugal, Poland, Romania, Spain, Sweden and USA.
So when you're in any one of these countries, you'll be able to use your data, and make calls or send texts to UK mobile numbers and landlines.
Calls to foreign numbers (even when you're in the same country) aren't included.
These will be available to buy through the iD App and My Account. You'll be able to use them to call and text UK numbers,
or surf the web.
Just add what you need as you need it.
With Data Rollover, you automatically roll over your unused data to the next month, and then it gets used first. Here's an example of how it works.
Allowance | M1 | M2 | M3 | M4 |
---|---|---|---|---|
Tariff allowance | 4GB | 4GB | 4GB | 4GB |
Rollover | 0GB | 3GB | 2GB | 4GB |
Total allowance for month | 4GB | 7GB | 6GB | 8GB |
Used in a month | 1GB | 5GB | 1GB | - |
Unused tariff allowance | 3GB | 2GB | 4GB | - |
Expired rollover allowance | N/A | 0GB | 1GB | - |
Your monthly inclusive allowance of data, listed in GB (gigabytes).
A free feature that lets you roll over unused data to the next month.
Your monthly inclusive allowance of texts you can send.
Your monthly inclusive allowance of call time, listed in minutes.
An adjustable, pre-set £5 cap that lets you control your monthly bill limits.
Roaming lets you use data, and call or text the UK at no extra cost, in 29 countries.
SIM Only is ideal for customers with phones. Plans available from 1-12 months.
This is a 30 day rolling plan. It will refresh automatically every month, unless the customer asks for it to finish.
This plan expires 12 months after the start date. Customers can then renew, or choose something else.
This plan expires 24 months after the start date. Customers can then renew, or choose something else.
Add-ons are extra bundles of minutes, texts or data that you can buy in addition to your normal contract.
Your standard monthly plan cost can be found by logging in to the iD Mobile app or My Account online, and going to the 'My Dashboard' section.
We all know the main benefit of choosing a refurbished smartphone is to save some cash. You can expect cheaper monthly line rental, or less to pay up front, and get the latest tech in your pocket without the usual price-tag.
You might be wary of ordering a refurbished phone, but there's no need to worry. Our stock is provided directly from mobile manufacturers, who have expertly inspected the goods to ensure they're in top working order. This gives you peace of mind, as well as great savings.
As well as being kind on your wallet, ordering a refurbished phone is also great news for the environment. With components being re-used, this means less of an environmental footprint than a newly-manufactured phone.
Most refurbished stock is due to change-of-mind returns, where a customer has sent the phone back during their cooling off period. Returned items cannot be sold as new, so we offer these as refurbs. Occasionally of course, handsets may be returned to us due to a slight manufacturer's fault. In these cases the phones will be repaired in-house by our approved technicians, then inspected by fully qualified engineers who carry out extensive checks and tests until all faults are fixed.
If a handset is returned due to a fault, it will only be sold as a refurbished once the engineers are satisfied that any issues have been fully repaired. We have the highest grading process on the market, as we ensure that all refurbished stock is Grade-A rated. This means that the item is "good as new", and we don't offer handsets for sale that are rated any lower. This gives you peace of mind that your refurbished smartphone will reach you in immaculate working condition.
Yes, they're subject to the same warranty as brand new handsets. As with our new handsets, all refurbished phones are covered by a 12 month warranty. In fact, if your phone should develop a manufacturer's fault within the first month of ownership, we'll send a courier to your home to pick up the phone, and get this exchanged in our warehouse right away, so you don't have to wait ages without a working phone.
Outside of the first month, you're covered by free repairs at your local Carphone Warehouse store, should the phone develop a fault during the first year. As well as the one-year retailer's warranty provided by us, most handsets are also covered by a manufacturer's warranty too. This differs depending on the manufacturer, so you may wish to check this at the point of sale. The warranty offered by us doesn't affect the manufacturer's, with most mobile brands offering 12 or 24 months alongside our own. So even if your refurbished phone develops a fault somewhere down the line, you get the same level of cover as you do with a brand new device.
Due to the nature of refurbished mobile phones, the original accessories can't be guaranteed. As the item may have been handled already, we don't include accessories such as earphones for hygiene reasons. However, it's worth remembering that the amount of cash you're saving on a refurbished phone is a lot more than the value of a pair of headphones, so even if you pick up an accessory or two separately, you'll still be in pocket in the long run.
The handset may also come in plain white packaging (although sometimes it'll be delivered in the original box, depending on its condition). In all cases, you can be guaranteed to receive a charger, so you won't lose any time in getting your handset juiced up and ready to go.
Yes we do. Ordering a refurbished iPhone is a great way to grab yourself the latest iPhone tech on a budget. Just be aware that refurbished iPhones tend to be locked to the network you've ordered, so you wouldn't be able to use it with a different SIM if that was your plan. Other than that, you get the same great phone and warranty as you would with a new iPhone, so take a look at the full range offered.
As one of the market leaders in smartphone technology, iPhones have never been the cheapest option. However, with a refurbished iPhone deal you can get the latest models without the usual price-tag. With a refurbished iPhone 6s, you'll enjoy Apple's most advanced iPhone to date, while a refurbished iPhone SE offers similar features in a smaller, cheaper design. Even less recent handsets, such as a refurbished iPhone 5s, would still deliver awesome specs at a price to suit.
Why not browse our range of refurbished iPhone deals?
When sat side-by-side, there's not much that would separate a cheap refurbished phone from a new phone. Other than a cheaper price-tag and a non-branded box, you still get a fully working handset, full warranty, the excitement of receiving a great bit of tech, and complete peace of mind.
New phones arrive in their original box, with all accessories included. However, they're listed at our regular prices, so you don't get the extra savings. You're covered by a warranty to protect against manufacturer faults, which is included when you buy refurbished phones too.
Direct Debit:
The best way to pay your bill is via Direct Debit - it's our preferred payment method. Paying by Direct Debit means you don't have to remember to make a payment every month and so avoid any issues with late payments. You can set up or amend your Direct Debit details using the iD Mobile App or by logging in to My Account.
Manual Payment:
We also accept one-off card payments in emergencies. You can make an emergency card payment using one of the following methods:
Data Rollover is a free feature on all iD plans. It automatically rolls over your unused data allowance to the next month, giving you a second chance to use it.
Capping is a free feature on all iD Mobile plans. It puts a cap (limit) on your monthly spend. So even if you use up an allowance and get charged at our out-of-plan rates, you won't pay more than you can afford.
All iD Mobile plans come with inclusive EU roaming. This feature lets you use your monthly allowance of minutes, texts and data when you're in 50 destination.
Our great value Pay-as-you-go plans give you flexibility and control over your mobile spending.
There are no contracts to sign, and no credit checks to go through. Anybody can get one.
Simply buy a Pay-as-you-go SIM card online, then make it ready to use by adding credit or a bundle of minutes, texts and data.
New customers can also buy value bundles. These contain minutes, texts and data.
You have the flexibility to manage your plan in different ways:
The best way of controlling your Pay-as-you-go plan is with the iD Mobile App. You can use it to view your allowances, monitor your spend, buy bundles, top up your credit, and much more.
You get more for your money with iD Pay-as-you-go. Our generous bundles are packed with allowances, and the rates we charge when you use your credit are amongst the lowest in the UK.
For more information, visit our Pay-as-you-go page.
Promotion Terms and Conditions:
Participants agree to these terms and conditions (the 'Terms and Conditions'). Any information or instructions published by Huawei Technologies (UK) Co., LTD., with its registered offices at 300 South Oak Way, Green Park, Reading, Berkshire, RG2 6UF, or its fully owned subsidiaries about the Promotion at www.huaweipromo.co.uk/p20summerpromo form part of the Terms and Conditions.
The Promotion
Participants who purchase a Qualifying Product from a Qualifying Retailer will be eligible to receive, free of charge, a Promotional Item, subject to these Terms and Conditions ('Promotion').
Offer
Participants who purchase a new Huawei P20 Pro or Huawei P20 whether SIM free or with a monthly contract or on 'pay as you go' basis ('Qualifying Product') in-store, online or call centre sales, from a qualifying retailer in the table below (each a 'Qualifying Retailer') on or between 00:01 BST 18th July 2018 until 23:59 BST 16th August, 2018, will be eligible to claim a Promotional Item in accordance with the table below, to be delivered directly to Participant at a UK address.
The Promotional Item you will be eligible to receive will depend on the Qualifying Product you purchase, as follows:
Qualifying Product | Promotional Item |
---|---|
Huawei P20 Pro | Huawei "Free buds" Headphone |
Huawei P20 | Huawei "Active noise cancellation 3rd Gen" Headphone |
Eligibility
Entry
UK residents 18+ only. Available to iD consumers only (i.e. not to any reseller). Employees or agents of the Promoter or anyone professionally connected to this Promotion and any group company of the Promoter are not eligible. Subject to availability. Not valid in conjunction with any other offer. Sony headset will be delivered with your Sony XA2 handset. Offer ends subject to availability. The charges you pay will adjust (up or down) in line with changes to the Retail Price Index Rate (RPI Rate) set by the Office of National Statistics.
The Sony SBH60 Stereo Bluetooth Headset is available when you purchase a pay monthly contract on Sony XA2 handset. Claim on the £59.99 value of headset is correct at time of deal. The Free gift must be returned if the order is subsequently cancelled, or is exchanged for a different handset in line with our standard T&C's.
Are you looking for premium sublime sound by Huawei, look no longer. When you buy Huawei P20 you get to claim a pair of Huawei Active noise cancelling 3rd Gen Headphones worth £99. When you purchase Huawei P20 Pro you can claim a pair of Huawei Free buds headphones worth £149.
The free pair of headphones will not appear in your basket with pay monthly, pay as you go or SIM free purchase.
Full T&Cs. Subject to availability. Not valid in conjunction with any other offer. No cash alternative.
UK residents 18+ only. Available to iD.com consumers only (i.e. not to any reseller). Employees or agents of the Promoter or anyone professionally connected to this Promotion and any group company of the Promoter are not eligible. Subject to availability. Not valid in conjunction with any other offer. The gift will be delivered with your new phone. Offer runs 23rd August - 11th September. The charges you pay will adjust (up or down) in line with changes to the Retail Price Index Rate (RPI Rate) set by the Office of National Statistics. We will adjust charges with effect in your April bill after the RPI Rate is announced for the previous 12 months to February. We will publish the RPI Rate on our website as soon as it becomes available.
The Sony L1 Handset (black) available when you purchase a pay monthly contract on Sony XZ2 or XZ Premium Handset. Free gift must be returned if the order is subsequently cancelled, or is exchanged for a different handset in line with our standard T&C's.
UK residents 18+ only. Available to idmobile.co.uk consumers only (i.e. not to any reseller). Employees or agents of the Promoter or anyone professionally connected to this Promotion and any group company of the Promoter are not eligible. Subject to availability. Not valid in conjunction with any other offer. The gift will be delivered with your new phone. Offer runs subject to stock availability. The charges you pay will adjust (up or down) in line with changes to the Retail Price Index Rate (RPI Rate) set by the Office of National Statistics. We will adjust charges with effect in your April bill after the RPI Rate is announced for the previous 12 months to February. We will publish the RPI Rate on our website as soon as it becomes available.
The Free Headphones are available when you purchase a pay monthly contract on Huawei Mate 20 Lite Handset. Free gift must be returned if the order is subsequently cancelled, or is exchanged for a different handset in line with our standard T&C's.
If you've purchased a Huawei handset on a tariff with at least 2GB monthly data, it comes with a boost! A 10GB Data Boost, to be exact.
Your extra Data Boost will help you out if you're in a fix. If you ever run out of your normal monthly data allowance, your Data Boost will kick in automatically.
For more information click here.
Here's how to claim your 12 months PlayStationPlus:
You can view the Full Terms and Conditions for this deal here. click here.
For non-geographic numbers (numbers starting with 087, 084, 09, and 118), we won't charge you more than £40 for any single call, and we'll never charge you more than £240 a month.
If you hit your single call limit of £40, the call will automatically disconnect. If you reach the monthly limit of £240, you won't be able to call a non-geographic number until the following billing month.
On 13 January 2017, an updated piece of banking legislation came in to force called the Payment Services Regulation 2017 (PSR17). Although the legislation is focused on banking payment services, telecom companies that charge third-party services to their customers' bills are also covered by it - and it states that these payment services must be limited to £240 a month and £40 for any single call.