COVID-19 update (27th April 2020, 9:00): find out here what we're doing to support our customers and staff.
Content Restrictions
Our content restriction service allows you to protect children from viewing inappropriate content online.
To add or remove the restriction, simply log in to your iD app or log in to my account area and select 'services', then toggle adult content filtering 'on' or 'off'.
While content restrictions are activated on your device, if anyone tries to access an age-restricted site (gambling, adult content, etc.) they’ll be directed to our content control webpage instead. They will then have to call us and provide proof of their age to access the content.
Please note that we are unable to provide this service if a Wi-Fi connection is used, as the Wi-Fi service provider's own content rules will apply.
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