Our customers, colleagues and communities are central to what we do. COVID-19 (Coronavirus) has created uncertainty that challenges our daily lives and reminds us of the need to keep in contact with friends and loved ones. At iD Mobile we’re doing everything we can to keep you connected and have the following initiatives to support our customers.

Things we’re doing to help

To show our enormous gratitude to all NHS workers, we’re offering a free upgrade to unlimited data, calls and texts for NHS staff until 30 April 2021. If you work for the NHS, head over to our online form and register with your NHS email address and iD Mobile number.

If you registered for the NHS staff offer last year, you’ll automatically be added to the promotion starting from 15 February and will receive a confirmation text once the offer has been applied.

To support online home learning, we’re working with the government to provide unlimited data for disadvantaged children until 31 July 2021.

To find out more about the criteria and how to apply, please visit get-help-with-tech.education.gov.uk/about-increasing-mobile-data.

We’re giving all customers over-70 an upgrade to free unlimited minutes until 30 April 2021 so that those most vulnerable are able to keep in contact with friends and family during this difficult time. The unlimited minutes promotion will automatically be added to eligible customers’ accounts starting from 16 February, and a confirmation text will be sent to the phone number once the offer has been applied.

We’ve free rated the various UK COVID-19 apps, so you can use them without using your data. These include the NHS COVID-19 app for our customers in England and Wales, and HSC StopCOVID NI for customers in Northern Ireland.