Wi-Fi Calling.

Make better calls with Wi-Fi, and smash through indoor blackspots.

What is Wi-Fi Calling?

Wi-Fi Calling is a new iD service that lets you make and take calls using a Wi-Fi network. You can also send text messages through the same Wi-Fi network.

Indoor blackspots can stop you getting connected, but with Wi-Fi Calling, that's not a problem. It gives you clearer calls, in more places than ever before.

How do I get Wi-Fi Calling?

1. Make sure you have access to Wi-Fi.

Wi-Fi calling will work when you are unable to connect to either a 3G or 4G network and have a minimum of 2MB speed.

2. Check that your phone is compatible.

Wi-Fi Calling currently works on iPhone 5s, iPhone SE, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone X and Huawei Mate 10 Pro, Huawei P Smart, Huawei P20, Huawei P20 Plus, Huawei P20 Lite, Samsung A6 2018, Samsung J6 2018 and Samsung S8.

3. Make sure your software is up to date.

Update your phone's software (if needed) and accept the latest carrier settings (for iPhone users). Then your Wi-Fi Calling is good to go. You may need to switch on Wi-Fi Calling in your phone settings.

* iPhone users will have to install the latest software (iOs 11.2)

Benefits.

Improved coverage.

Wi-Fi Calling uses Wi-Fi to smash through indoor blackspots, so you'll be able to make phone calls in more places.

Your questions answered.

What's the difference between 4G Calling and Wi-Fi calling?

4G Calling lets you make and take calls over a 4G network. Wi-Fi Calling, on the other hand, lets you make and take calling through a wireless internet connection.

Does Wi-Fi Calling come out of my allowances?

Wi-Fi Calling comes out of your monthly allowance of minutes. If you haven't got any minutes left, you'll be charged at our usual out-of-plan rates.

You'll also be charged at our out-of-plan rates if you make a call that's not covered by your monthly allowance of minutes. These include international calls, or premium calls such as chat lines and TV competitions.

Can I use Wi-Fi Calling abroad?

No. It is only for domestic use.

How do I update my phone software to get Wi-Fi Calling?

To get Wi-Fi Calling you need to make sure your software is up to date. We recommend that you backup your phone's memory before you do any software updates - just to make sure everything's safe.

Will Wi-Fi Calling be available on any other smartphones soon?

Wi-Fi Calling currently works on iPhone 5s, iPhone SE, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone X and Huawei Mate 10 Pro.

We're also currently working with other manufacturers to launch Wi-Fi Calling on their smartphones. Keep an eye on this page, because we'll update every time a new handset gets Wi-Fi Calling.

Which handsets are compatible with Wi-Fi Calling?

The following handsets are Wi-Fi Calling compatible on iD: Huawei Mate 10 Pro, iPhone 5s, iPhone SE, iPhone 6, iPhone 6 Plus, iPhone 6s Plus, iPhone 6s, iPhone 7, iPhone 7 Plus, iPhone 8 Plus, iPhone 8, and iPhone X.

How do I enable Wi-Fi Calling on a compatible Apple handset?

To enable Wi-Fi Calling on a compatible Apple handset, follow these steps:

  • Make sure your device is connected to a Wi-Fi or cellular network.
  • Upgrade to iOS 11.2
  • Accept new carrier settings
  • Go to settings > Mobile data > Wi-Fi calling
  • To check your carrier settings, simply tap Settings > General > About while using an iD SIM. The carrier field should display iD 31.1 or greater.

Can't find what you're looking for?

Then head over to the iD Community. Take a look at the helpful community content or post your own question.

iD Community