Here's an example of how it works if you joined on the 1st of the month
You'll get your first bill on the 2nd of the month (the day after you joined).
You'll get future bills on the 1st of each month (the day you joined).
Payment is always due 14 days after the 'bill date' on your invoice.
* Your Pay Monthly plan will be adjusted every year by the rate of inflation.
Direct Debit is the payment method we recommend. It's secure, easy to set up and completely automated.
We accept one-off card payments in emergencies. You can do this online, by phone or with the iD app.
You can view your bill by logging in to My Account or the iD app, and then going to My Billing.
The best way to pay your bill is via Direct Debit - it's our preferred payment method. Paying by Direct Debit means you don't have to remember to make a payment every month and so avoid any issues with late payments. You can set up or amend your Direct Debit details using the iD Mobile App or by logging in to My Account.
We also accept one-off card payments in emergencies. You can make an emergency card payment using one of the following methods:
Not at the moment, but we're working on adding this option. It should be available shortly.
Video calling to iD and other UK mobile numbers costs 50p per minute, with a one-minute minimum call charge
Calls to access your voicemail come out of your monthly minutes allowance, but if you run out of minutes you’ll get charged the standard rate for using voicemail. This is currently 40p per minute, with a one-minute minimum call charge.
You’ll also be charged the standard voicemail rate if you use the call back service within voicemail. Find out more on the new Voicemail page.
If you access voicemail while roaming in a country not covered by your plan or bundle, you’ll also be charged. For details, check out our roaming call charge rates.
Please check our call charges table.
Yes, all iD Mobile plans purchased after 15 June 2017 come with a pre-installed capping feature. If you purchased your plan before 15 November 2017, your cap is pre-set at your credit limit. If you purchased your plan after 15 November 2017, your cap is pre-set at £5.
It's easy to change your cap to as little as £5 using the iD Mobile App. Navigate to My Services and click on 'Edit my capped limit'.
For more information, please see our dedicated capping page.
You can easily check how many minutes, texts and data you're using throughout the month. Simply log in to the iD Mobile App, or My Account online, and then go to 'My Allowances'.
Your allowances refresh each calendar month. The exact day depends on the date your plan started. For example, if you have a connection date of the 5th, your allowances will run until the 4th of the following month, and refresh on the 5th.
No, sorry. We’re unable to change the allowance refresh date.
All iD Mobile plans come with inclusive EU roaming. This lets you roam like you're at home in 50 destinations. Any minutes, texts and data you use come out of your monthly allowances (fair usage & open data policies apply).
For more information, please see our dedicated EU roaming page.